Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

HTM101 - Risk Management > PRELIM - ENUMERATION > Flashcards

PRELIM - ENUMERATION Flashcards

1
Q

What are the Key Components of Risk Management

A
  1. Risk Identification
  2. Risk Assessment and Analysis
  3. Risk Mitigation and Control
  4. Risk Monitoring
  5. Risk Communication
  6. Risk Reporitng and Documentation
  7. Risk Culture and Integration
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the significance of Risk Management in an Establishment or Company?

A
  1. Protection of Assets and Investments
  2. Financial Stability and Sustainability
  3. Enhanced Decision Making
  4. Reputation and Brand Protection
  5. Regulatory and Legal Compliance
  6. Optimized Resource Allocation
  7. Innovation and Growth
  8. Employee Safety and Well Being
  9. Business Continuity and Resilience
  10. Stakeholder Confidence and Trust
  11. Reduced Cost of Risk
  12. Strategic Planning Alignment
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the Potential Risks that Could Impact Hospitality Establishment

A
  1. Guest Safety and Health Risks
  2. Reputation Risks
  3. Operational and Infrastructure Risk
  4. Natural and Environmental Risks
  5. Financial Risks
  6. Cybersecurity and Data Privacy Risks
  7. Legal and Regulatory Risks
  8. Crisis Management Risks
  9. Competition and Market Risks
  10. Environmental and Sustainability Risks
  11. Political and Geopolitical Risks
  12. Public Relations Risks
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the Legal Implications of Risk Management in Hospitality

A
  1. Employment Laws
  2. Liability and Negligence
  3. Data Privacy and Security
  4. Contractual Obligations
  5. Intellectual Property
  6. Liquor Laws
  7. Environmental Regulations
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the Ethical Implications of Risk management in Hospitality

A
  1. Guest Well-Being
  2. Transparency and Honesty
  3. Fair Treatment of Employees
  4. Cultural Sensitivity and Diversity
  5. Environmental Responsibility
  6. Community Engagement
  7. Fair Competition
  8. Honest Marketing and Advertising
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the ways to prevent slips, trips, and falls in the Hospitality Industry

A
  1. Regular Cleaning and Maintenance
  2. Non-Slip Flooring
  3. Signage and Warnings
  4. Proper Lighting
  5. Clear Pathways
  6. Stairs and Handrails
  7. Proper Footwear
  8. Training and Awareness
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the ways to prevent fire hazards in hospitality management

A
  1. Fire Safety Plan
  2. Fire Detection and Alarm Systems
  3. Fire Extinguishers and Suppression Systems
  4. Electrical Safety
  5. Safe Cooking Practices
  6. Flammable Materials Storage
  7. Candle and Decorative Lighting Safety
  8. Smoking Policies
  9. Emergency Equipment and Exits
  10. Fire Safety Training
  11. Regular Inspections
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the Common Sanitation Risks?

A

1, Foodborne Illnesses
2. Cross-contamination
3. Poor Hand Hygiene
4. Improper Cleaning
5. Inadequate Pest Control
6. Unsafe Water
7. Lack of Hygiene Supplies
8. Inadequate Waste Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the Prevention Strategies?

A
  1. Food Safety Training
  2. Handwashing Protocol
  3. Separation of Raw and Cooked Foods
  4. Proper Cooking Temperatures
  5. Cleaning and Sanitizing
  6. Pest Control
  7. Water Quality Control
  8. Hygiene Supplies
  9. Waste management
  10. Regular Inspections
  11. HACCP (Hazard Analysis and Critical Control Points)
  12. Regulatory Compliance
  13. Guest Education
  14. Supplier Quality Assurance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Unauthorized individuals gaining access to restricted areas, guest rooms, or employee-only spaces can lead to theft, vandalism, or
other criminal activities

A

Unauthorized Access

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Valuables left in guest rooms or common areas can be targets for theft. Employee theft and inventory shrinkage are also concerns

A

Theft and Burglary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Incidents of physical assault, fights, and violent behavior can occur within the premises, endangering both guests and employees

A

Physical Assaults and Violence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Cyberattacks on reservation systems, point-of-sale terminals, and guest information databases can lead to data breaches and compromise guests’ personal and financial information

A

Cybersecurity Breaches

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Credit card fraud, identity theft, and other formsof
financial fraud can occur during the booking, payment, and check-in processes

A

Fraudulent Activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Hotels and hospitality venues canbetargeted by terrorists due to their visibility and large gatherings. Threatsof
terrorism can also disrupt operations

A

Terrorism and Terrorism Threats

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Inadequate fire safety measures can lead to risks related to fires and emergencies, endangering guests and staff.

A

Fire and Safety Hazards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Guests or outsiders may engage in acts of vandalism, causing damage to property, furnishings, and amenities.

A

Vandalism and Property Damage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Hotels can unknowingly be used as locations for human trafficking activities, particularly due to their transient nature and anonymity

A

Human Trafficking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Hotels and hospitality venues can be usedfor
drug-related activities, including drug trafficking, which poses security and safety risks

A

Drug-Related Issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Hotels hosting events or conferences can be targets for protests or demonstrations, which may escalate into security incidents

A

Protest and Demonstrations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Guest and employee safety can be compromised if proper security measures are not in place, including inadequate lighting, lack of security personnel, and poorly maintained premises

A

Personal Safety Concerns

22
Q

Natural disasters, such as earthquakes, hurricanes, or floods, can pose significant security risks if the facility is not prepared to handle them

A

Environmental Hazards

23
Q

Negative reviews, social media threats, or onlineharassment can damage the reputation of a hospitality establishment and impact
business

A

Social Media Threats

24
Q

Unauthorized individuals attempting to enter guest
rooms without the guest’s consent or without proper authorization from hotel staff

A

Enter Guest Rooms

25
Q

Gaining entry to restricted areas intendedfor
employees only, such as storage rooms, kitchens, security rooms, and management offices.

A

Access Sensitive Areas

26
Q

Unauthorized tampering with security systems, access control systems, or surveillance cameras to evade detection

A

Manipulate Systems

27
Q

Accessing guest information, credit card details, reservation data, or other sensitive data without authorization, which can lead to identity theft or financial fraud.

A

Steal Information

28
Q

Finding ways to bypass security mechanisms, such as key card systems or password-protected areas

A

Bypass Security Measures

29
Q

Intruding into conference rooms, event spaces, or other facilities without proper registration or permission

A

Infiltrate Facilities

30
Q

Unauthorized access to the hotel’s computer
networks, Wi-Fi systems, or reservation databases, which can lead to data breaches.

A

Gain Network Access

31
Q

Unauthorized entry into guest rooms or spaces, violating guest privacy and causing distress

A

Violate Guest Privacy

32
Q

Interfering with building infrastructure, such as fire alarm systems, emergency exits, or HVAC systems, which can pose safety risks

A

Tamper with Infrastructure

33
Q

Avoiding compliance with hotel policies, rules, and regulations to gain access or privileges

A

Circumvent Regulations

34
Q

Inadequate security protocols, such as weak access controls and lack of surveillance, can make it easier for unauthorized individuals to gain entry

A

Lax Security Measures

35
Q

Employees with malicious intent or poor training might exploit their knowledge to access restricted areas

A

Insider Threats

36
Q

Impersonators might attempt to gain access to guest
rooms or facilities by posing as legitimate guests.

A

Guest Impersonation

37
Q

Weak or compromised access control systems, such as key cards or electronic locks, can be exploited by individuals with unauthorized intent.

A

Weak Access Control

38
Q

Lack of monitoring of access points, especially during off-peak hours, can create opportunities for unauthorized access

A

Inadequate Monitoring

39
Q

Unauthorized access can involve unauthorized individuals attempting to:

A
  1. Enter Guest Rooms
  2. Access Sensitive Areas
  3. Manipulate Systems
  4. Steal Information
  5. Bypass Security Measures
  6. Infiltrate Facilities
  7. Gain Network Access
  8. Violate Guest Privacy
  9. Tamper with Infrastructure
  10. Circumvent Regulations
40
Q

What are the causes of unauthorized access

A
  1. Lax Security Measures
  2. Insider Threats
  3. Guest Impersonation
  4. Weak Access Control
  5. Inadequate Monitoring
41
Q

Specific Aspects of Unauthorized Access

A
  1. Guest Room Security
  2. Employee Access Control
  3. Public Areas and Facilities
  4. Physical Barriers
  5. Training and Awareness
  6. Technological Solutions
  7. Emergency Response
42
Q

How to prevent unauthorized access to : Guest Room Security

A
  1. Key Card Systems
  2. Regular Audits
  3. Rekeying
43
Q

How to prevent unauthorized access to: Employee Access Control

A
  1. Role-Based Access
  2. Employee Identification
  3. Termination Protocol
44
Q

How to prevent unauthorized access to: Public Areas and Facilities

A
  1. Surveillance
  2. Controlled Entrances
  3. Visitor Management
45
Q

How to prevent unauthorized access to: Physical Barriers

A
  1. Fencing and Landscaping
  2. Secure Storage
46
Q

How to prevent unauthorized access to: Training and Awareness

A
  1. Employee Training
  2. Guest Education
47
Q

How to prevent unauthorized access to: Technological Solutions

A
  1. Biometric Access
  2. Mobile Apps
48
Q

How to prevent unauthorized access to: Emergency Response

A
  1. Emergency Protocols
  2. Communication
49
Q

What are the Types of Theft in the Hospitality Industry?

A
  1. Guest Property Theft
  2. Employee Theft
  3. Supplier/Vendor Fraud
  4. Credit Card Fraud
50
Q

How to Prevent Theft: Prevention Strategies

A
  1. Access Control
  2. Employee Training
  3. Background Checks
  4. Inventory Management
  5. Guest Education
  6. Surveillance
  7. Regular Audits
  8. Employee Supervision
  9. Vendor Evaluation
  10. Secure Payment Processing
  11. Whistleblower Policy
  12. Conflict Resolution
  13. Visible Deterrents
  14. Guest Background Checks
51
Q

Prevention Strategies in Violence in the Hospitality Industry

A
  1. Comprehensive Training
  2. Clear Policies and Procedures
  3. Employee Awareness
  4. Emergency Response Plan
  5. Visible Security Measures
  6. Safe Environment Design
  7. Restricted Access
  8. Guest Screening
  9. Alcohol Management
  10. Collaboration with Law Enforcement
  11. Zero-Tolerance Policy
  12. Employee Support
  13. Guest Education
  14. Regular Reviews and Updates
  15. De-escalation Training
  16. Security Personnel
52
Q
A

HTM101 - Risk Management (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions