PRELIM - ENUMERATION Flashcards
What are the Key Components of Risk Management
- Risk Identification
- Risk Assessment and Analysis
- Risk Mitigation and Control
- Risk Monitoring
- Risk Communication
- Risk Reporitng and Documentation
- Risk Culture and Integration
What are the significance of Risk Management in an Establishment or Company?
- Protection of Assets and Investments
- Financial Stability and Sustainability
- Enhanced Decision Making
- Reputation and Brand Protection
- Regulatory and Legal Compliance
- Optimized Resource Allocation
- Innovation and Growth
- Employee Safety and Well Being
- Business Continuity and Resilience
- Stakeholder Confidence and Trust
- Reduced Cost of Risk
- Strategic Planning Alignment
What are the Potential Risks that Could Impact Hospitality Establishment
- Guest Safety and Health Risks
- Reputation Risks
- Operational and Infrastructure Risk
- Natural and Environmental Risks
- Financial Risks
- Cybersecurity and Data Privacy Risks
- Legal and Regulatory Risks
- Crisis Management Risks
- Competition and Market Risks
- Environmental and Sustainability Risks
- Political and Geopolitical Risks
- Public Relations Risks
What are the Legal Implications of Risk Management in Hospitality
- Employment Laws
- Liability and Negligence
- Data Privacy and Security
- Contractual Obligations
- Intellectual Property
- Liquor Laws
- Environmental Regulations
What are the Ethical Implications of Risk management in Hospitality
- Guest Well-Being
- Transparency and Honesty
- Fair Treatment of Employees
- Cultural Sensitivity and Diversity
- Environmental Responsibility
- Community Engagement
- Fair Competition
- Honest Marketing and Advertising
What are the ways to prevent slips, trips, and falls in the Hospitality Industry
- Regular Cleaning and Maintenance
- Non-Slip Flooring
- Signage and Warnings
- Proper Lighting
- Clear Pathways
- Stairs and Handrails
- Proper Footwear
- Training and Awareness
What are the ways to prevent fire hazards in hospitality management
- Fire Safety Plan
- Fire Detection and Alarm Systems
- Fire Extinguishers and Suppression Systems
- Electrical Safety
- Safe Cooking Practices
- Flammable Materials Storage
- Candle and Decorative Lighting Safety
- Smoking Policies
- Emergency Equipment and Exits
- Fire Safety Training
- Regular Inspections
What are the Common Sanitation Risks?
1, Foodborne Illnesses
2. Cross-contamination
3. Poor Hand Hygiene
4. Improper Cleaning
5. Inadequate Pest Control
6. Unsafe Water
7. Lack of Hygiene Supplies
8. Inadequate Waste Management
What are the Prevention Strategies?
- Food Safety Training
- Handwashing Protocol
- Separation of Raw and Cooked Foods
- Proper Cooking Temperatures
- Cleaning and Sanitizing
- Pest Control
- Water Quality Control
- Hygiene Supplies
- Waste management
- Regular Inspections
- HACCP (Hazard Analysis and Critical Control Points)
- Regulatory Compliance
- Guest Education
- Supplier Quality Assurance
Unauthorized individuals gaining access to restricted areas, guest rooms, or employee-only spaces can lead to theft, vandalism, or
other criminal activities
Unauthorized Access
Valuables left in guest rooms or common areas can be targets for theft. Employee theft and inventory shrinkage are also concerns
Theft and Burglary
Incidents of physical assault, fights, and violent behavior can occur within the premises, endangering both guests and employees
Physical Assaults and Violence
Cyberattacks on reservation systems, point-of-sale terminals, and guest information databases can lead to data breaches and compromise guests’ personal and financial information
Cybersecurity Breaches
Credit card fraud, identity theft, and other formsof
financial fraud can occur during the booking, payment, and check-in processes
Fraudulent Activities
Hotels and hospitality venues canbetargeted by terrorists due to their visibility and large gatherings. Threatsof
terrorism can also disrupt operations
Terrorism and Terrorism Threats
Inadequate fire safety measures can lead to risks related to fires and emergencies, endangering guests and staff.
Fire and Safety Hazards
Guests or outsiders may engage in acts of vandalism, causing damage to property, furnishings, and amenities.
Vandalism and Property Damage
Hotels can unknowingly be used as locations for human trafficking activities, particularly due to their transient nature and anonymity
Human Trafficking
Hotels and hospitality venues can be usedfor
drug-related activities, including drug trafficking, which poses security and safety risks
Drug-Related Issues
Hotels hosting events or conferences can be targets for protests or demonstrations, which may escalate into security incidents
Protest and Demonstrations
Guest and employee safety can be compromised if proper security measures are not in place, including inadequate lighting, lack of security personnel, and poorly maintained premises
Personal Safety Concerns
Natural disasters, such as earthquakes, hurricanes, or floods, can pose significant security risks if the facility is not prepared to handle them
Environmental Hazards
Negative reviews, social media threats, or onlineharassment can damage the reputation of a hospitality establishment and impact
business
Social Media Threats
Unauthorized individuals attempting to enter guest
rooms without the guest’s consent or without proper authorization from hotel staff
Enter Guest Rooms
Gaining entry to restricted areas intendedfor
employees only, such as storage rooms, kitchens, security rooms, and management offices.
Access Sensitive Areas
Unauthorized tampering with security systems, access control systems, or surveillance cameras to evade detection
Manipulate Systems
Accessing guest information, credit card details, reservation data, or other sensitive data without authorization, which can lead to identity theft or financial fraud.
Steal Information
Finding ways to bypass security mechanisms, such as key card systems or password-protected areas
Bypass Security Measures
Intruding into conference rooms, event spaces, or other facilities without proper registration or permission
Infiltrate Facilities
Unauthorized access to the hotel’s computer
networks, Wi-Fi systems, or reservation databases, which can lead to data breaches.
Gain Network Access
Unauthorized entry into guest rooms or spaces, violating guest privacy and causing distress
Violate Guest Privacy
Interfering with building infrastructure, such as fire alarm systems, emergency exits, or HVAC systems, which can pose safety risks
Tamper with Infrastructure
Avoiding compliance with hotel policies, rules, and regulations to gain access or privileges
Circumvent Regulations
Inadequate security protocols, such as weak access controls and lack of surveillance, can make it easier for unauthorized individuals to gain entry
Lax Security Measures
Employees with malicious intent or poor training might exploit their knowledge to access restricted areas
Insider Threats
Impersonators might attempt to gain access to guest
rooms or facilities by posing as legitimate guests.
Guest Impersonation
Weak or compromised access control systems, such as key cards or electronic locks, can be exploited by individuals with unauthorized intent.
Weak Access Control
Lack of monitoring of access points, especially during off-peak hours, can create opportunities for unauthorized access
Inadequate Monitoring
Unauthorized access can involve unauthorized individuals attempting to:
- Enter Guest Rooms
- Access Sensitive Areas
- Manipulate Systems
- Steal Information
- Bypass Security Measures
- Infiltrate Facilities
- Gain Network Access
- Violate Guest Privacy
- Tamper with Infrastructure
- Circumvent Regulations
What are the causes of unauthorized access
- Lax Security Measures
- Insider Threats
- Guest Impersonation
- Weak Access Control
- Inadequate Monitoring
Specific Aspects of Unauthorized Access
- Guest Room Security
- Employee Access Control
- Public Areas and Facilities
- Physical Barriers
- Training and Awareness
- Technological Solutions
- Emergency Response
How to prevent unauthorized access to : Guest Room Security
- Key Card Systems
- Regular Audits
- Rekeying
How to prevent unauthorized access to: Employee Access Control
- Role-Based Access
- Employee Identification
- Termination Protocol
How to prevent unauthorized access to: Public Areas and Facilities
- Surveillance
- Controlled Entrances
- Visitor Management
How to prevent unauthorized access to: Physical Barriers
- Fencing and Landscaping
- Secure Storage
How to prevent unauthorized access to: Training and Awareness
- Employee Training
- Guest Education
How to prevent unauthorized access to: Technological Solutions
- Biometric Access
- Mobile Apps
How to prevent unauthorized access to: Emergency Response
- Emergency Protocols
- Communication
What are the Types of Theft in the Hospitality Industry?
- Guest Property Theft
- Employee Theft
- Supplier/Vendor Fraud
- Credit Card Fraud
How to Prevent Theft: Prevention Strategies
- Access Control
- Employee Training
- Background Checks
- Inventory Management
- Guest Education
- Surveillance
- Regular Audits
- Employee Supervision
- Vendor Evaluation
- Secure Payment Processing
- Whistleblower Policy
- Conflict Resolution
- Visible Deterrents
- Guest Background Checks
Prevention Strategies in Violence in the Hospitality Industry
- Comprehensive Training
- Clear Policies and Procedures
- Employee Awareness
- Emergency Response Plan
- Visible Security Measures
- Safe Environment Design
- Restricted Access
- Guest Screening
- Alcohol Management
- Collaboration with Law Enforcement
- Zero-Tolerance Policy
- Employee Support
- Guest Education
- Regular Reviews and Updates
- De-escalation Training
- Security Personnel
