Prelim

Question 1

• Communication

Answer 1

as a field of study covers various ways by which humans communicate. It focuses on how verbal and non-verbal messages are used to create meanings in different contexts using diverse media platforms.

Question 2

are designed to help students develop and refine these vital skills. Communication Arts courses cover all facets of effective communication:writing, speaking, reading, listening, researching, illustrating, and more.

Answer 2

The Communication Arts courses

Question 3

• It is one of the most important skills we can have. How well we listen has a major impact on our job effectiveness, and on the quality of our relationships with others.

Answer 3

listening

Question 4

is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. – International Listening Association.

Answer 4

listening

Question 5

• We listen to

Answer 5

obtain information, enjoyment, understand, learn

Question 6

we only remember between ___ of what we hear?

Answer 6

25 to 50 %

Question 7

is a skill that we can all benefit from improving

Answer 7

listening

Question 8

By becoming better listeners, we can improve our productivity, as well as our

Answer 8

ability to influence, persuade, and negotiate

Question 9

The way to improve your listening skills is to practice

Answer 9

active listening

Question 10

This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.

Answer 10

active listening

Question 11

In order to do this, you must pay attention to the other person very carefully. You cannot allow yourself to become distracted by whatever else may be going on around you, or by forming counter arguments while the other person is still speaking

Answer 11

active listening

Question 12

It’s also important to avoid using active listening as a checklist of actions to follow, rather than really listening. It may help to practice

Answer 12

Mindful listening

Question 13

The Three Main Types of Listening

Answer 13

Appreciative Listening (Listening for Enjoyment)
Informational Listening (Listening to Learn)
Critical Listening (Listening to Evaluate and Analyze)
Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion) 
Rapport Listening (Listening to establish Bond or Relationship) 
Selective Listening (A Type of Listening that Shows Bias)

Question 14

five key active listening techniques you can use to help you become a more effective listener

Answer 14

• Pay Attention Give the speaker your undivided attention, and acknowledge the message.

2. Show That You’re Listening Use your own body language and gestures to show that you are engaged.
3. Provide Feedback Our personal filters, assumptions, judgments, and beliefs can distort what we hear.
4. Defer Judgment Interrupting is a waste of time.
5. Respond Appropriately Active listening is designed to encourage respect and understanding. You are gaining information and perspective.