Basic Listening Models Flashcards
• The Three Basic Listening Models
- Competitive or combative listening:
- Passive, attentive listening
- Active, reflective listening:
This is the type of listening that is done when people want to push their own type of view or opinion rather than listen to someone else’s. With this type of listening, we mostly are waiting to jump in and say something or point out flaws in what the other person is saying. We pretend that we are listening, when really we are formulating our own ideas and just waiting for the person to break so we can blurt them out. The downside is that we fail to actually take in what the other person is saying and have closed our minds, which is a barrier to good listening.
- Competitive or combative listening:
In this type of listening, we are genuinely interested in what the person is saying. At this point, we are not yet at the point of responding and being involved, but we understand the points that the speaker is trying to make. We may agree with what is being said, but we are doing so in a passive manner, rather than in a reflective one.
- Passive, attentive listening
This is the type of listening model that you want to use. In this model, you actively listen and understand what the other person is saying. Here, we listen to what the other person has to say before we try to interject what we would like to share. In this model, you restate or share back information with the speaker, showing that you are paying attention and actively involved.
. Active, reflective listening:
Passive, attentive listening
In this type of listening, we are genuinely interested in what the person is saying. At this point, we are not yet at the point of responding and being involved, but we understand the points that the speaker is trying to make. We may agree with what is being said, but we are doing so in a passive manner, rather than in a reflective one.
. Active, reflective listening:
This is the type of listening model that you want to use. In this model, you actively listen and understand what the other person is saying. Here, we listen to what the other person has to say before we try to interject what we would like to share. In this model, you restate or share back information with the speaker, showing that you are paying attention and actively involved.
- Competitive or combative listening:
This is the type of listening that is done when people want to push their own type of view or opinion rather than listen to someone else’s. With this type of listening, we mostly are waiting to jump in and say something or point out flaws in what the other person is saying. We pretend that we are listening, when really we are formulating our own ideas and just waiting for the person to break so we can blurt them out. The downside is that we fail to actually take in what the other person is saying and have closed our minds, which is a barrier to good listening.
Barriers to Listening
Boredom:
Internal issues:
Knowing it all:
Being preoccupied:
Environmental distractions:
Perception:
Red flag words:
Language barriers:
Attention span issues:
People find it difficult to concentrate on what is being said when they are not interested in the topic
Boredom
People often are distracted by what is going on internally, such as having a headache, being hungry, or not feeling well. All of these issues will make it more difficult to listen.
Internal Issues
If you are listening to someone and you believe you already know what they are going to say or the answer to what they are speaking about, you are more likely to shut out what they are saying. This is another example of why it is important to approach listening with an open mind.
Knowing it all:
If you have something else on your mind, it will be more difficult to think about what is being said around you. What your mind is preoccupied with is likely to keep creeping back into your thoughts, stealing your focus. Being preoccupied and daydreaming are both issues that that will prevent effective listening.
Being preoccupied:
One of the most common things that prevents people from actually listening is the distractions that are going on around them. These environmental distractions, whether music, television, telephones, or the sound of a vacuum down the hallway, can be a big enough distraction that it makes concentration difficult for someone trying to listen.
Environmental distractions:
If listeners have any bias or prejudice regarding the speaker or subject matter, it is likely that they will be focusing on their disapproval rather than what is actually being said. This is why it is important to approach listening with an open mind and relaxed attitude. Listeners’ emotions play a big role in how they perceive what they are listening to, as well as the speaker.
Perception:
There are particular words that are hot-button issues with most people. If someone is listening to someone else speak and hears particular words that the listener may be sensitive to, it could put
the focus on that and become a distraction. If someone is emotional, he or she will have a more difficult time listening.
Red flag words:
