PreAssessment

Question 1

what is the name of the component that controls communication between the processor and memory?

motherboard, chipset, cpu, expansion bus

Answer 1

chipset

chapt 2.3

Question 2

you want to upgrade your computer to give it a faster boot time and more space for your files. what should you purchase?

ram, hdd, ssd, cpu

Answer 2

ssd

chapt 2.3

Question 3

you are setting up a new wifi connection on your ipad. what is the first step in the process?

enter wirelss password
verify working of internet connection
verify wireless capabilities
locate ssid
turn on wifi

Answer 3

verify wireless capabilities

chapt 2.6

Question 4

what is the name of the windows version in which the start button is introduced?

win 3.0
win 95
win xp
win 7

Answer 4

win 95

chapt 3.1

Question 5

when creating a relational database, what is the name of the rules and structures?

forms
tables
schema
constraints

Answer 5

schema

chapt 5.2

Question 6

david works as a database admin for aoeu. he wants to remove a column from an existing database. which of the following commands should he use to accomplish this task?

alter, delete, drop, remove

Answer 6

alter

chapt 5.3

Question 7

you open your browser and type in google but your computer cant find the website. your neighbor’s computer finds it just fine what is most likely the cause?

incorrect dns config
incorrect dhcp config
incorrect wpa2 config
the website is down

Answer 7

incorrect dns config

chapt 2.7? explain basic networking concepts

Question 8

you have created a new logo for your company and now you need to protect your logo from being copied. what should you get to protect the intellectual property?

trademark, copyright, patent, asset protection

Answer 8

trademark

a trademark is used to protect word, words or a symbol legally registered as representing a company or a product

copyright protects original works of authorship, such as books, songs, plays, movies, computer apps, and architectures

Question 9

which of the following concerns includes replay attack?

confidentiality, integrity, availability, authentication

Answer 9

integrity

security

Question 10

what type of malware is best known for carrying other malware as a payload?

virus, worm, trojan horse, rootkit

Answer 10

worm

security

Question 11

a user has been accused of hacking into a server. which of the following would keep him from denying that he did it?

authenticity, integrity, irrevocability, non-repudiation

Answer 11

non repudiation

security

Question 12

which of the following are considered device hardening techniques?
choose all that apply:

disabling bluetooth
requiring complex passwords
enabling single sign on
installing antispyware software

Answer 12

disabling bluetooth
requiring complex passwords

installing antispyware software

Question 13

in which characteristic of the strong password does a password not appear in a dictionary?

unusual, complex, long

Answer 13

unusual

Question 14

which of the following apps continuously runs in the background and analyzes the system and any programs when they’re opened or closed as well as any files that are opened or closed?

software firewall, antispyware app, antivirus app, antispam app

Answer 14

antivirus app

Question 15

which of the following is the ability to lose a component or data and still have a functional system?

redundancy, replication, backup, fault tolerance

Answer 15

fault tolerance

Question 16

when providing computer support and testing solutions, what should you always do first?

check to see whether it’s user error
check the simple stuff
restart the computer
establish a plan of action

Answer 16

check the simple stuff
check to see whether it’s user error
restart the computer
establish a plan of action
implement the solution
verifying functionality
documenting the work

1.6 explain the troubleshooting methodology