Chapt 11 Flashcards
_______ is defined by the ability to lose a component or data and still have a functional system.
fault tolerance, replication, redundancy
fault tolerance
__________ means there are devices in place to help keep things running normally for a short period of time, until the original problem can be fixed.
fault tolerance, replication, redundancy
redundancy
6 steps to create a contingency plan:
perform a business impact analysis
identify preventive systems
develop a recovery plan
test the recovery plan
set up a maintenance and review schedule
implement training
raid version _____ : data are split up into blocks that get written across all the drives in the array.
raid 0, raid 1, raid 5
raid 0
raid version _______ : synchronously mirrors all data from each HDD to an exact duplicate HDD
raid 0, raid 1, raid 5
raid 1
raid version ______ : stripes block data across several HDDs while distributing parity among the HDDs
raid 0, raid 1, raid 5
raid 5
backup type ________:
backs up files that were created or modified today
copy, incremental, differential, daily, normal
daily
backup type ________:
backs up selected files only if they were created or modified since the previous backup, but it does not clear the archive bit.
copy, incremental, differential, daily, normal
differential
backup type ________:
backs up selected files but does not clear the archive bit
copy, incremental, differential, daily, normal
copy
backup type ________:
backs up selected files and clears the archive bit
copy, incremental, differential, daily, normal
normal
backup type ________:
backs up selected files only if they were created or modified since the previous backup and clears the archive bit.
copy, incremental, differential, daily, normal
incremental
what should you not do if you receive a hyperlink or attachment in a suspicious email?
click on it
the first place to check when you have a device failure or question is where?
the manufacturer’s documentation or website
which three external issues should you check when troubleshooting a computer?
loose cables/connectors, power, and physical damage
in addition to manufacturer documentation and websites, what are two external resources to check for tech help?
tech community groups, internet search, and tech support
to preserve your data in the case of hardware failure, you should _____ your data
backup
to make sure you run consistent software backups, be sure to ____ them.
schedule
if you have important data that changes often, you should run backups more ________.
frequently
what are three options for backup storage locations?
local, network or cloud
which backup storage location is the fastest?
local, network, or cloud?
local
after backing up data, what is the first thing you should do?
test and verify that the backup works
Raul has just installed an older app on his win10 comp and it will not run. he asks you for advice. what should you tell him to try to make it run?
run it as admin
use safe mode
use compatibility mode
delete and reinstall
compatibility mode
you are helping a neighbor buy a computer, and based on recent experience, he insists that his system needs to remain working even if a hard drive fails. what should you suggest he buy?
PATA, RAID 0, RAID 1, SATA
RAID 1
your computer has been running backups for a year. today you make a change from backing it up to an external optical drive to backing it up to the cloud. what should you do next?
secure the cloud backup location
schedule regular cloud backups
destroy the old optical disks
verify that the cloud backup works
verify that the cloud backup works
which of the following troubleshooting problems refers to a number of messages and fixes regarding the issue?
operating system error
computer won’t boot up
hardware failure
application failure
operating system error
what type of backup will make a copy of all files on the computer, including user files and operating system files, to use in the event of a complete failure?
complete backup
incremental backup
full backup
system image
system image
Ron’s computer behaves normally for a time, and then his screen completely freezes up. the mouse and keyboard do not respond. what is the most likely cause of his problem?
failing HDD
faulty mouse/keyboard driver
faulty video driver
overheating
overheating
you need to run an emergency backup of your computer and you need to finish as fast as possible. you just backed up about three weeks ago. which backup option should you use?
differential, normal, copy, incremental
incremental
you have been asked to design a backup solution for your manager’s workstation. which option will be the fastest?
they are all the same speed
cloud storage
network storage
local storage
local storage
you’re asked to troubleshoot a pc that’s not working properly. you push the power button but don’t see anything on the screen or hear any fans spinning. what is the most likely reason?
defective monitor
defective power supply
broken fan
defective network adapter
defective power supply
after installing several new software apps, your friend notices that her computer boots very slowly. which tool can she use to disable programs from running at startup on windows?
system restore
system configuration
recovery console
safe mode
system configuration
you are troubleshooting a macbook pro. when it turns on, you receive a screen with a flashing question mark. what is the likely cause?
HDD failure
memory failure
video card failure
device driver failure
HDD failure
you are troubleshooting a pc and see a gray text-based message about the boot disk on a black screen. what is the most likely source of this error message?
BIOS, CHKDSK, Windows, POST card
BIOS
what type of computer backup will backup all selected files then clear the archive bit?
normal, copy, incremental, differential
normal
which of the following is the term used to describe a situation when an app stops working?
archive, system restore, driver, crash
crash
when troubleshooting a computer problem, which of the following steps can you take to identify the problem? choose two:
attribute it to user error
isolate the issue
talk to end users
use external resources such as the internet
isolate the issue
talk to end users
you are trouble shooting a computer problem. after testing the theory what should you do next?
identify the problem
document the work
verify functionality
establish a plan of action
establish a plan of action
1 identify the problem
2 research knowledge sources
3 establish a theory
4 test the theory
5 establish a plan of action
6 implement the solution
7 verify functionality
8 document findings
you are asked to troubleshoot a computer, and your friend reccomends you take a POST card with you. what can the POST card help you diagnose?
application problems
startup problems where nothing is displayed on the screen
startup problems resulting in a bios error message
overheating problems
startup problems where nothing is displayed on the screen
while troubleshooting a win computer that may have a bad memory module, the computer freezes and displays a blue screen with white text and a STOP error. what generated that error message?
MSCONFIG, BIOS, windows, the memory module
windows
sia works as a senior network admin in an organization. she has to train the trainees of her organization on troubleshooting a problem while working on a project. she told them firstly identify the problem and then research knowledge sources. what would be the next step that sia will tell the trainees?
verify functionality
establish a plan of action to fix the problem
implement the solution
establish a theory of what’s wrong
establish a theory of what’s wrong
you have just installed a new printer on your computer, and while it seems to be recognized by the OS, it will not print. what is the first source to check for information on the problem?
google search
the printer manufacturer’s website
the OS manufacturer’s website
internet technical community groups
the printer manufacturer’s website
6 Step Contingency Plan
1 perform a business impact analysis
2 identify preventive systems
3 develop a recovery plan
4 test the recovery plan
5 set up a maintenance and review schedlue
6 implement training
8 step trouble shooting theory
1 identify the problem
2 research knowledge sources
3 establish a theory
4 test the theory
5 establish a plan of action
6 implement the solution
7 verify functionality
8 document findings
