Chapt 11

Question 1

_______ is defined by the ability to lose a component or data and still have a functional system.

fault tolerance, replication, redundancy

Answer 1

fault tolerance

Question 2

__________ means there are devices in place to help keep things running normally for a short period of time, until the original problem can be fixed.

fault tolerance, replication, redundancy

Answer 2

redundancy

Question 3

6 steps to create a contingency plan:

Answer 3

perform a business impact analysis
identify preventive systems
develop a recovery plan
test the recovery plan
set up a maintenance and review schedule
implement training

Question 4

raid version _____ : data are split up into blocks that get written across all the drives in the array.

raid 0, raid 1, raid 5

Answer 4

raid 0

Question 5

raid version _______ : synchronously mirrors all data from each HDD to an exact duplicate HDD

raid 0, raid 1, raid 5

Answer 5

raid 1

Question 6

raid version ______ : stripes block data across several HDDs while distributing parity among the HDDs

raid 0, raid 1, raid 5

Answer 6

raid 5

Question 7

backup type ________:

backs up files that were created or modified today

copy, incremental, differential, daily, normal

Answer 7

daily

Question 8

backup type ________:

backs up selected files only if they were created or modified since the previous backup, but it does not clear the archive bit.

copy, incremental, differential, daily, normal

Answer 8

differential

Question 9

backup type ________:

backs up selected files but does not clear the archive bit

copy, incremental, differential, daily, normal

Answer 9

copy

Question 10

backup type ________:

backs up selected files and clears the archive bit

copy, incremental, differential, daily, normal

Answer 10

normal

Question 11

backup type ________:

backs up selected files only if they were created or modified since the previous backup and clears the archive bit.

copy, incremental, differential, daily, normal

Answer 11

incremental

Question 12

what should you not do if you receive a hyperlink or attachment in a suspicious email?

Answer 12

click on it

Question 13

the first place to check when you have a device failure or question is where?

Answer 13

the manufacturer’s documentation or website

Question 14

which three external issues should you check when troubleshooting a computer?

Answer 14

loose cables/connectors, power, and physical damage

Question 15

in addition to manufacturer documentation and websites, what are two external resources to check for tech help?

Answer 15

tech community groups, internet search, and tech support

Question 16

to preserve your data in the case of hardware failure, you should _____ your data

Answer 16

backup

Question 17

to make sure you run consistent software backups, be sure to ____ them.

Answer 17

schedule

Question 18

if you have important data that changes often, you should run backups more ________.

Answer 18

frequently

Question 19

what are three options for backup storage locations?

Answer 19

local, network or cloud

Question 20

which backup storage location is the fastest?

local, network, or cloud?

Answer 20

local

Question 21

after backing up data, what is the first thing you should do?

Answer 21

test and verify that the backup works

Question 22

Raul has just installed an older app on his win10 comp and it will not run. he asks you for advice. what should you tell him to try to make it run?

run it as admin
use safe mode
use compatibility mode
delete and reinstall

Answer 22

compatibility mode

Question 23

you are helping a neighbor buy a computer, and based on recent experience, he insists that his system needs to remain working even if a hard drive fails. what should you suggest he buy?

PATA, RAID 0, RAID 1, SATA

Answer 23

RAID 1

Question 24

your computer has been running backups for a year. today you make a change from backing it up to an external optical drive to backing it up to the cloud. what should you do next?

secure the cloud backup location
schedule regular cloud backups
destroy the old optical disks
verify that the cloud backup works

Answer 24

verify that the cloud backup works

Question 25

which of the following troubleshooting problems refers to a number of messages and fixes regarding the issue? operating system error computer won't boot up hardware failure application failure

Answer 25

operating system error

Question 26

what type of backup will make a copy of all files on the computer, including user files and operating system files, to use in the event of a complete failure? complete backup incremental backup full backup system image

Answer 26

system image

Question 27

Ron's computer behaves normally for a time, and then his screen completely freezes up. the mouse and keyboard do not respond. what is the most likely cause of his problem? failing HDD faulty mouse/keyboard driver faulty video driver overheating

Answer 27

overheating

Question 28

you need to run an emergency backup of your computer and you need to finish as fast as possible. you just backed up about three weeks ago. which backup option should you use? differential, normal, copy, incremental

Answer 28

incremental

Question 29

you have been asked to design a backup solution for your manager's workstation. which option will be the fastest? they are all the same speed cloud storage network storage local storage

Answer 29

local storage

Question 30

you're asked to troubleshoot a pc that's not working properly. you push the power button but don't see anything on the screen or hear any fans spinning. what is the most likely reason? defective monitor defective power supply broken fan defective network adapter

Answer 30

defective power supply

Question 31

after installing several new software apps, your friend notices that her computer boots very slowly. which tool can she use to disable programs from running at startup on windows? system restore system configuration recovery console safe mode

Answer 31

system configuration

Question 32

you are troubleshooting a macbook pro. when it turns on, you receive a screen with a flashing question mark. what is the likely cause? HDD failure memory failure video card failure device driver failure

Answer 32

HDD failure

Question 33

you are troubleshooting a pc and see a gray text-based message about the boot disk on a black screen. what is the most likely source of this error message? BIOS, CHKDSK, Windows, POST card

Answer 33

BIOS

Question 34

what type of computer backup will backup all selected files then clear the archive bit? normal, copy, incremental, differential

Answer 34

normal

Question 35

which of the following is the term used to describe a situation when an app stops working? archive, system restore, driver, crash

Answer 35

crash

Question 36

when troubleshooting a computer problem, which of the following steps can you take to identify the problem? choose two: attribute it to user error isolate the issue talk to end users use external resources such as the internet

Answer 36

isolate the issue talk to end users

Question 37

you are trouble shooting a computer problem. after testing the theory what should you do next? identify the problem document the work verify functionality establish a plan of action

Answer 37

establish a plan of action 1 identify the problem 2 research knowledge sources 3 establish a theory 4 test the theory 5 establish a plan of action 6 implement the solution 7 verify functionality 8 document findings

Question 38

you are asked to troubleshoot a computer, and your friend reccomends you take a POST card with you. what can the POST card help you diagnose? application problems startup problems where nothing is displayed on the screen startup problems resulting in a bios error message overheating problems

Answer 38

startup problems where nothing is displayed on the screen

Question 39

while troubleshooting a win computer that may have a bad memory module, the computer freezes and displays a blue screen with white text and a STOP error. what generated that error message? MSCONFIG, BIOS, windows, the memory module

Answer 39

windows

Question 40

sia works as a senior network admin in an organization. she has to train the trainees of her organization on troubleshooting a problem while working on a project. she told them firstly identify the problem and then research knowledge sources. what would be the next step that sia will tell the trainees? verify functionality establish a plan of action to fix the problem implement the solution establish a theory of what's wrong

Answer 40

establish a theory of what's wrong

Question 41

you have just installed a new printer on your computer, and while it seems to be recognized by the OS, it will not print. what is the first source to check for information on the problem? google search the printer manufacturer's website the OS manufacturer's website internet technical community groups

Answer 41

the printer manufacturer's website

Question 42

6 Step Contingency Plan

Answer 42

1 perform a business impact analysis 2 identify preventive systems 3 develop a recovery plan 4 test the recovery plan 5 set up a maintenance and review schedlue 6 implement training

Question 43

8 step trouble shooting theory

Answer 43

1 identify the problem 2 research knowledge sources 3 establish a theory 4 test the theory 5 establish a plan of action 6 implement the solution 7 verify functionality 8 document findings