Pre-Training Info

Question 1

STRIVE

Answer 1

Smile warmly and genuinely
Timely and appropriate info
Responsive in a helpful and courteous manner
Image is professional
Visible and available
Demonstrated behaviors to Each and Every customer

Question 2

Manually Opened Doors

Answer 2

Must be pushed all the way out and locked to the fuselage.

Prevents door from unexpectedly swinging closed due to wind or a/c attitude.

Question 3

CRM

Answer 3

Crew Resource Management
The effective use of all resources, including personnel, training procedures, and equipment to achieve the highest level of safety for pax, crew, and a/c

Question 4

TEM

Answer 4

Threat and Error Management

Helps in preventing mistakes that could lead to errors by identifying threats ahead of time.

Question 5

AED Use

Answer 5

1. Open case
2. Turn on
3. Apply pads- upper right chest/ lower left rib
4. (Philips Heartstream) Plug in pads next to flashing light
   (Medtronic LifePak/Defibtech) preconnected
5. Verbally/visually clear area while AED analyzes
6. Verbally/visually clear area before shock. Defibrillate by pressing “shock”

Question 6

Before Arming/Disarming

Answer 6

Stop/Think/Locate
Stop what you’re doing and focus on the door.
Think about procedures before touching the door.
Locate disarming/arming lever/girt bar/center headrest panel
Crosscheck
All call

Question 7

CPR

Answer 7

1. Check for responsiveness
2. Call for help
   3/4/5. Begin compressions (30 compressions: 2 breaths)
   Expose victims chest
   Adult- hands @ center breastbone between nipples, 2 in deep; Infant- 2 fingers over breastbone below nipples, 1.5 in deep
3. Head tilt/ Chin lift
4. CPR mask; Adult- over nose/mouth; Infant- narrow end @ chin, cover face
5. 2 breaths

Question 8

Domestic Boarding Times

Answer 8

60 min sign in
40 min for FA to board
35 min for pax

Question 9

Intl. Boarding Time (No Business Elite)

Answer 9

75 min sign in
55 min for FA to board
45 min for pax

Question 10

When must a briefing be completed?

Answer 10

@ the beginning of each new rotation and when a new crewmember joins

Question 11

Duties Conducted Prior to Pushback

Answer 11

Have demo equip. ready
Ensure all pax are seated, seat belts fastened, tray tables up, insert monitors and foot rest stowed, inspect labs, pads on airplane mode, ensure glass is collected, secure galleys

Question 12

Calculation for Min. Crew of Through Flight

Answer 12

Divide by half and round down

Question 13

FAA Certificate

Answer 13

Certificate of Demonstrated Efficiency

Question 14

Animals Allowed Without Pet Carrier

Answer 14

Search and seizure
Trained service
Emotional support

Question 15

Intl. Boarding Time (With Business Elite)

Answer 15

90 min Fa sign in
60 min fa board
50 min pax

Question 16

Sterile FD

Answer 16

Taxi, Take-off, Landing @ 10,000ft

Question 17

Accountable Items

Answer 17

Obm, working wrist watch, valid passport, valid crew ID, announcement handbook, cabin access key, prelude/rambler

Question 18

Mental Review

Answer 18

Emergency equip. operation and location
Special pax
Commands to yell
Assigned FA duties- emergency procedures
Pax ABPs
Emergency exit operation and location

Question 19

Standards of Performance

Answer 19

Safety
Customer service
Teamwork
Professionalism

Question 20

CRM Skills

Answer 20

1. Communication
2. Crew coordination
3. Decision making
4. Planning
5. Situational Awareness
6. Workload management