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Delta Flight Attendant Training > Glossary of Terms > Flashcards

Glossary of Terms Flashcards

1
Q

Abort

A

To terminate or discontinue an operation or procedure before its completion, such as takeoff or landing.

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2
Q

ACARS

A

Aircraft Communication and Reporting System

An automated onboard system that sends and receives relevant aircraft information.

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3
Q

A-Day

A

Access Days

A block of days on your schedule for the purpose of covering operational needs.

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4
Q

Air Notes

A

Used to obtain statements from flight attendants and pax witnessing incidents in the cabin. This form is found in the Flight Attendant OBM.

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5
Q

Aircraft Length

A

Determined by the distance from the nose of the fuselage to the tail.

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6
Q

ACL

A

Aircraft Logbook
A flight deck logbook where missing, inoperative or broken “safety-related” items are recorded to advise the maintenance department to correct or repair the items.

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7
Q

ACS

A

Airport Customer Service

Department which includes gate agents, ticket agents and ramp personnel.

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8
Q

Airport Release

A

Before leaving the airport, an A-Day holder must obtain a release through the Automated Crew Scheduling telephone system within one hour of block-in time or the end of a non-fly duty period.

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9
Q

All Call

A

Refers to a procedure to signal flight attendants to prepare aircraft doors for department or arrival.

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10
Q

All-Nighter

A

A pairing consisting of only non-transoceanic duty periods that report after 1300 and release after 0300.

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11
Q

AFP

A

Alternative Flying Program
An AFP is not a base, but rather a voluntary program which allows flight attendant participants to originate and terminate trips in the city in which they live.

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12
Q

Altitude

A

The height an aircraft flies above sea level measured in feet.

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13
Q

Arm/Prepare Door Departure

A

The act of preparing an aircraft door for emergency operation by manually or mechanically positioning the girt bar in to the floor fittings.

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14
Q

ASM

A

Available Seat Mile
One airplane seat flown one mile.
An airline’s “product”.

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15
Q

ASAP

A

Aviation Safety Action Program

A program for voluntary disclosure of safety related infractions.

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16
Q

AVL

A

Availability

Schedule code which indicates a flight attendant is on a period of availability for pay protection.

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17
Q

Base Transfer

A

Base transfers are awarded monthly based on flight attendant system seniority.

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18
Q

Basic Economy

A

Delta’s value economy cabin product.

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19
Q

Bid Period

A

A specified period of time for which a flight attendant bids for a schedule or participation in a program.

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20
Q

Braille Safety Information Booklet

A

Located on all aircraft- contains safety information printed in a Braille format.

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21
Q

Briefing

A

A required communication between crew members. Information relevant to the safe operation of the flight, including service, is conveyed during the briefing.

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22
Q

CJA

A

Cabin Jumpseat Authorization

Authorization to travel using an available non-FAA required cabin jumpseat.

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23
Q

Calendar Day

A

A day from 0000 to 2359 in your local base time.

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24
Q

CALL

A

Schedule code indicating a requirement to contact Scheduling.

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25
Q

Cabin Reserved Seat Baggage

A

Any item to be carried in the cabin for which a pax has purchased a ticket.

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26
Q

CFSM

A

Schedule code indicator for a flight attendant to contact his/her Field Service Manager.

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27
Q

Charter Flight

A

When a group or individual leases an airplane for a special purpose, such as a sports team traveling to a game.

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28
Q

City Codes

A

Three-letter code which designates a specific city and may or may not be connected to a city’s airport code(s).

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29
Q

Comfort +

A

Delta’s premium economy cabin product.

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30
Q

Code-Share

A

A U.S. Department of Transportation approved marketing and operating arrangement between Delta and partner airlines which have underlying route authority. Each carrier has authorization to sell a specified number of seats on the other carrier.

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31
Q

PLOC

A

Company Convenience Leave of Absence

An unpaid 30/31 day leave of absence offered by the company on a seniority basis when an overstaffing situation exists.

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32
Q

CQ

A

Continuing Qualification
Ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain flight attendant qualifications.

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33
Q

Concourse

A

A concourse is a part of the terminal. This is the area where customers and crew may move from gate to gate.

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34
Q

Credit Rig

A

Guaranteed flight credit to adjust or provide adequate compensation for specific situations.

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35
Q

Crew Compensation Pay

A

Additional pay per flight hour for any flight segment operated below staffing guidelines.

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36
Q

CRM

A

Crew Resource Management
CRM provides the enabling behavior that flight crew need to manage risk. CRM is an important skill that crew members need to effectively and efficiently work together to achieve the common goal of customer service and safety.

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37
Q

Critical Phases of Flight

A

All ground operations involving taxi, takeoff, landing, engine start-up and shut-off and all other flight operations conducted below 10,000 ft.

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38
Q

Cruise Speed

A

The rate at which an aircraft flies at maximum operating efficiency for a sustained period.

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39
Q

Delay Pay

A

Pay for flights delayed one hour or more past scheduled departure time with NO pax on board.

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40
Q

Delta Connection Carriers

A

Regional carriers which transport customers from smaller cities to and from cities served by Delta and which coordinate their flight schedules with Delta’s to facilitate pax connections. Connection carriers include Endeavor, Chatauqua, Compass, ExpressJet, GoJet, Shuttle America and SkyWest.

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41
Q

Delta One

A

Trademark for Delta’s business class product on select international and transcontinental flights.

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42
Q

Disarm/Prepare Door for Arrival

A

The act of preparing an aircraft door for normal operation by manually or mechanically removing the girt bar from the floor fittings.

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43
Q

Ditching

A

Anticipated emergency landing in water.

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44
Q

Diversion

A

Unscheduled landing at an airport other than the original destination due to situations occurring enroute such as weather, maintenance, medical emergency, need for fuel, etc.

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45
Q

Duty Period

A

The period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period.

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46
Q

eAH

A

eAnnouncement Handbook
A document for flight attendants found in the SkyPro eDocs application containing public announcements as required by Delta Air Lines and the FAA.

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47
Q

eDocs

A

An application on the SkyPro phablet which contains the eOBM/AH and other references/resource documents.

48
Q

eOBM

A

eOn-Board Manual
A document for flight attendants found in the SkyPro phablet eDocs application containing information on regulations, policies, guidelines and equipment as required by Delta Air Lines and the FAA.

49
Q

ELOA

A

Emergency Leave of Absence
Three consecutive days of paid leave provided to an employee who is unable to be at work due to death in the immediate family.

50
Q

EIG

A

Employee Involvement Group
An organization to improve the flight attendant work environment, customer service and product quality, through two-way communication, mutual respect and shared decision making between In-Flight leadership and flight attendants.

51
Q

Engines

A

Engines power the aircraft. They may be mounted on wings, the side of the tail section and the top of the tail section. Aircraft in the Delta fleet have two to four engines in varying locations.

52
Q

EFM

A

Equipment and Furnishings Manual
A cabin list used to advise the flight deck crew and maintenance of all cabin items, both airworthy and customer convenience, which need correction or repair.

53
Q

FTA

A

Failure to be Available
Infraction by an A-Day holder or a flight attendant on AVL for pay protection who fails to answer a call from Scheduling or contact Scheduling within 20 minutes of being paged. Also applies to A-Day holder who failed to obtain an airport release.

54
Q

FTC

A

Failure to Cover

Infraction by a flight attendant who fails to report prior to departure for a scheduled assignment.

55
Q

FCC

A

Federal Communications Commission
The U.S. government agency which regulates all communications facilities and companies throughout the U.S. Since airlines operate their own radio and teletype, these activities fall under the jurisdiction of the FCC and are operated under FCC rules. The FCC is also responsible for setting up city and airport codes.

56
Q

FSM

A

Field Service Manager

A flight attendants assigned manager. The FSM is the primary point of contact for information at his/her assigned base.

57
Q

Flaps

A

Moveable parts on the trailing edge of the wing that extend and retract during different phases of flight.

58
Q

FACTS

A

Flight Attendant Comment Tracking System

A flight attendant computer system used for entering non safety related information about a flight.

59
Q

Flight Operations

A

The department to which pilots are assigned.

60
Q

Flight Control

A

The flight dispatch positions, located within the OCC, responsible for all decisions relating to operation of a flight.

61
Q

Flight Leader

A

The flight attendant in charge of the flight. A position that must be filled by a leadership qualified flight attendant. This leadership position is referenced on the trip by the letter “A”.

62
Q

Flight Pay

A

Pay for each credit hour, or portion thereof. The flight pay rate is based on seniority and used to calculate the monetary value of accumulated flight time credit.

63
Q

Fuselage

A

The body of an airplane to which the wings and tail section are attached.

64
Q

Girt Bar

A

A metal rod or flat bar used to attach the escape device stowed in the slide compartment (bustle) to the aircraft floor. When the girt bar is inserted in the floor fittings, the door is armed or ready for use in an emergency. When the girt bar is not attached to the aircraft floor, the door is disarmed or ready for use in the normal mode.

65
Q

GMT

A

Greenwich Mean Time

The basis for Standard Time throughout the world.

66
Q

Gust Lock

A

A mechanism that maintains a hinged aircraft door in the “open” position, or “locked” to the aircraft fuselage to prevent the wind from moving the door.

67
Q

Holding Pay

A

Pay for flights delayed at the gate for :30 min or more past scheduled departure time with pax on board.

68
Q

Hub and Spoke

A

This type of system provides a route pattern which allows customers to board in smaller volume cities, travel to “hub” cities and connect to their final destinations.

69
Q

Illegal

A

Status of a flight attendant who may not operate a flight because training qualifications are not up to date or Federal Aviation Regulation legalities for rest are not met.

70
Q

iCrew

A

Computer application flight attendants use to receive trip information.

71
Q

IFS

A

In-Flight Service

The department to which flight attendants are assigned.

72
Q

In-Flight Service Base

A

A geographical area designated by the company where flight attendants are based. The airport(s) from which a flight attendant normally originates his/her work hours for Delta.

73
Q

IROPS

A

Irregular Operations
Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. May cause a flight attendant’s scheduled pairing to be changed.

74
Q

LMS

A

Learning Management System

The computer-based application in which eLearning courses are completed and tracked.

75
Q

Landing Gear

A

Consists of the main gear and the nose gear. The main gear is located under the wings and includes wheels, brakes and struts. The nose gear is located under the nose of the aircraft and includes struts and wheels.

76
Q

LOD

A

Language of Destination
The local language of the destination city. Flight attendants with foreign language skills are used to staff international flights and are referred to as LOD flight attendants.

77
Q

Load Factor

A

Additional flight attendant(s) that is added to a parking when a pre-determined pax count has been reached.

78
Q

Main Cabin

A

Delta’s economy cabin product.

79
Q

MTO

A

Managed Time Out
Approved removal from a trip or a portion of a trip due to personal emergency or compelling or problematic circumstances that occur within 24 hours scheduled report.

80
Q

MEL

A

Minimum Equipment List
A reference list found in the flight deck, for Flight Control, Pilots and Maintenance, to determine what is required to dispatch the aircraft when a system or piece of equipment is inoperative.

81
Q

OJI

A

On-the-job injury

A physical injury sustained while on duty.

82
Q

Open Time

A

A listing of available pairings which Trip holder flight attendants may access to pick-up, swap or drop a trip.

83
Q

OCC

A

Operations and Customer Center
The OCC is staffed with decision-makers from every operating division of the company. The operation of each flight is tracked from departure to arrival.

84
Q

Origination

A

The departure point (city/station) where a particular flight number begins. An origination is also a flight or group of flights, which are not part of a published pairing or schedule. Usually created due to irregular operations.

85
Q

Pairing Number

A

A number assigned to each rotation.

86
Q

Preflight Check

A

An action taken to ensure emergency equipment is operable before an aircraft departs. Checks are required at the start of every duty period, every time a change in aircraft occurs and after an aircraft has been left for an extended period of time.

87
Q

Portal

A

The Delta employee web site.

88
Q

PBS

A

Preferential Bidding System

A computer program designed to build crew members schedules.

89
Q

Purser

A

The lead flight attendant on a transoceanic pairing. The Purser is responsible for crew coordination, communication among crew and between other employee groups (pilots/agents), upholding Delta’s service standards, implementing established serving procedures and ensuring compliance with FARs and In-flight policies for the safety and comfort of Delta customers.

90
Q

Pushback

A

The time when an aircraft is released for departure and leaves the gate.

91
Q

Range

A

The maximum distance in miles an aircraft can fly before exhausting its normal fuel supply.

92
Q

Re-Route

A

A scheduled disruption of an original pairing due to weather, etc.

93
Q

RSM

A

Revenue Passenger Mile

The dollar amount generated for an occupied pax seat for each mile flown.

94
Q

Rotation

A

One or more duty periods containing a series of one or more flight legs. Also may be called a pairing, pattern or trip.

95
Q

Route System

A

Where an airline flies.

96
Q

Row of Seats

A

Includes seats from the window on the left side of the plane, across the aisle, to the window on the right side of the plane.

97
Q

SRS

A

Safety Reporting System

A flight attendant computer system used for reporting non-routine, safety related issues onboard the aircraft.

98
Q

Security Directive

A

A document issued by the TSA which contains specific mandatory actions that air carriers and or airport entities shall implement in response to new or increased threat to civil aviation. Corporate Security is responsible for the distribution.

99
Q

Set of Seats

A

Any group of connected seats not divided by an aisle.

100
Q

Ship Number

A

A number on the aircraft tail used to track and identify the individual aircraft.

101
Q

Shuttle

A

The Delta Shuttle operates frequent flights between New York’s LaGuardia airport and Washington DC’s National airport, Boston’s Logan airport and Chicago’s O’Hare airport. The West Coast Delta Shuttle offers flights between Los Angeles and San Francisco.

102
Q

Sign-In

A

Refers to the designated report time (up to 4 hours) for crew members prior to a flight. Sign-in also refers to the procedure and the location for reporting.

103
Q

SkyTeam

A

Other airlines that partner with Delta to provide a seamless service through common policies and procedures.

104
Q

SkyPro

A

A phablet which offers access to the eOBM/AH, customer service tools and other applications.

105
Q

SSR

A

Special Service Request

Abbreviations indicating types of Special Service Passengers

106
Q

Stubbed Flights

A

Occur when the inbound portion of a through flight is delayed. For operational reasons and to maintain the integrity of the schedule, the outbound portion of the flight is operated on time. In this situation, there would be two flights in the air at the same time with the same flight number. For FAA identification purposes, it is necessary to assign a different flight number (a stub number) to the outbound portion. Delta Stub Flights are always a 9000 series number and are used for internal operational purposes only. The gate monitor will show the original flight number so as not to confuse the passengers.

107
Q

Tail Selection

A

Attached to the back of the fuselage and comprised of the horizontal and vertical stabilizers. The horizontal stabilizer is the small “wing-like” attachment located on each side of the tail section. The vertical stabilizer is the “fin-like” attachment located on the top of the tail section.

108
Q

Technical Operations

A

The department to which Aircraft Mechanics and related personnel are assigned. Also referred to as Maintenance.

109
Q

Terminal

A

The main area of an airport where ticket counters, Baggage Claim and Ground Transportation are located. Terminal is also a reference to the building where customers and crew members board and deplane an aircraft.

110
Q

TEM

A

Threat and Error Management
This means thinking about a potential threat that may cause you to commit an error. Identify those threats and take steps to reduce or eliminate them.

111
Q

Through-Flight Intermediate Stop

A

A scheduled stop in a city/station between the originating and terminating points of a particular flight number.

112
Q

Turnaround

A

A trip consisting of one duty period.

113
Q

Variable Staffer/K-Line

A

A single flight attendant position that is primarily used to bring staffing to FAA minimum levels. Certain transoceanic load factors designated with the letter “k”, are also considered Variable Staffer pairings.

114
Q

Wing Span

A

The distance from the tip of one wing to the tip of the opposite wing.

115
Q

Wings

A

Attached to the fuselage. The front of the wing is referred to as the Leading Edge. The back of the wing is referred to as the Trailing Edge. The wings also contain the aircraft’s fuel supply.

Delta Flight Attendant Training (4 decks)

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