Glossary of Terms Flashcards
Abort
To terminate or discontinue an operation or procedure before its completion, such as takeoff or landing.
ACARS
Aircraft Communication and Reporting System
An automated onboard system that sends and receives relevant aircraft information.
A-Day
Access Days
A block of days on your schedule for the purpose of covering operational needs.
Air Notes
Used to obtain statements from flight attendants and pax witnessing incidents in the cabin. This form is found in the Flight Attendant OBM.
Aircraft Length
Determined by the distance from the nose of the fuselage to the tail.
ACL
Aircraft Logbook
A flight deck logbook where missing, inoperative or broken “safety-related” items are recorded to advise the maintenance department to correct or repair the items.
ACS
Airport Customer Service
Department which includes gate agents, ticket agents and ramp personnel.
Airport Release
Before leaving the airport, an A-Day holder must obtain a release through the Automated Crew Scheduling telephone system within one hour of block-in time or the end of a non-fly duty period.
All Call
Refers to a procedure to signal flight attendants to prepare aircraft doors for department or arrival.
All-Nighter
A pairing consisting of only non-transoceanic duty periods that report after 1300 and release after 0300.
AFP
Alternative Flying Program
An AFP is not a base, but rather a voluntary program which allows flight attendant participants to originate and terminate trips in the city in which they live.
Altitude
The height an aircraft flies above sea level measured in feet.
Arm/Prepare Door Departure
The act of preparing an aircraft door for emergency operation by manually or mechanically positioning the girt bar in to the floor fittings.
ASM
Available Seat Mile
One airplane seat flown one mile.
An airline’s “product”.
ASAP
Aviation Safety Action Program
A program for voluntary disclosure of safety related infractions.
AVL
Availability
Schedule code which indicates a flight attendant is on a period of availability for pay protection.
Base Transfer
Base transfers are awarded monthly based on flight attendant system seniority.
Basic Economy
Delta’s value economy cabin product.
Bid Period
A specified period of time for which a flight attendant bids for a schedule or participation in a program.
Braille Safety Information Booklet
Located on all aircraft- contains safety information printed in a Braille format.
Briefing
A required communication between crew members. Information relevant to the safe operation of the flight, including service, is conveyed during the briefing.
CJA
Cabin Jumpseat Authorization
Authorization to travel using an available non-FAA required cabin jumpseat.
Calendar Day
A day from 0000 to 2359 in your local base time.
CALL
Schedule code indicating a requirement to contact Scheduling.
Cabin Reserved Seat Baggage
Any item to be carried in the cabin for which a pax has purchased a ticket.
CFSM
Schedule code indicator for a flight attendant to contact his/her Field Service Manager.
Charter Flight
When a group or individual leases an airplane for a special purpose, such as a sports team traveling to a game.
City Codes
Three-letter code which designates a specific city and may or may not be connected to a city’s airport code(s).
Comfort +
Delta’s premium economy cabin product.
Code-Share
A U.S. Department of Transportation approved marketing and operating arrangement between Delta and partner airlines which have underlying route authority. Each carrier has authorization to sell a specified number of seats on the other carrier.
PLOC
Company Convenience Leave of Absence
An unpaid 30/31 day leave of absence offered by the company on a seniority basis when an overstaffing situation exists.
CQ
Continuing Qualification
Ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain flight attendant qualifications.
Concourse
A concourse is a part of the terminal. This is the area where customers and crew may move from gate to gate.
Credit Rig
Guaranteed flight credit to adjust or provide adequate compensation for specific situations.
Crew Compensation Pay
Additional pay per flight hour for any flight segment operated below staffing guidelines.
CRM
Crew Resource Management
CRM provides the enabling behavior that flight crew need to manage risk. CRM is an important skill that crew members need to effectively and efficiently work together to achieve the common goal of customer service and safety.
Critical Phases of Flight
All ground operations involving taxi, takeoff, landing, engine start-up and shut-off and all other flight operations conducted below 10,000 ft.
Cruise Speed
The rate at which an aircraft flies at maximum operating efficiency for a sustained period.
Delay Pay
Pay for flights delayed one hour or more past scheduled departure time with NO pax on board.
Delta Connection Carriers
Regional carriers which transport customers from smaller cities to and from cities served by Delta and which coordinate their flight schedules with Delta’s to facilitate pax connections. Connection carriers include Endeavor, Chatauqua, Compass, ExpressJet, GoJet, Shuttle America and SkyWest.
Delta One
Trademark for Delta’s business class product on select international and transcontinental flights.
Disarm/Prepare Door for Arrival
The act of preparing an aircraft door for normal operation by manually or mechanically removing the girt bar from the floor fittings.
Ditching
Anticipated emergency landing in water.
Diversion
Unscheduled landing at an airport other than the original destination due to situations occurring enroute such as weather, maintenance, medical emergency, need for fuel, etc.
Duty Period
The period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period.
eAH
eAnnouncement Handbook
A document for flight attendants found in the SkyPro eDocs application containing public announcements as required by Delta Air Lines and the FAA.
eDocs
An application on the SkyPro phablet which contains the eOBM/AH and other references/resource documents.
eOBM
eOn-Board Manual
A document for flight attendants found in the SkyPro phablet eDocs application containing information on regulations, policies, guidelines and equipment as required by Delta Air Lines and the FAA.
ELOA
Emergency Leave of Absence
Three consecutive days of paid leave provided to an employee who is unable to be at work due to death in the immediate family.
EIG
Employee Involvement Group
An organization to improve the flight attendant work environment, customer service and product quality, through two-way communication, mutual respect and shared decision making between In-Flight leadership and flight attendants.
Engines
Engines power the aircraft. They may be mounted on wings, the side of the tail section and the top of the tail section. Aircraft in the Delta fleet have two to four engines in varying locations.
EFM
Equipment and Furnishings Manual
A cabin list used to advise the flight deck crew and maintenance of all cabin items, both airworthy and customer convenience, which need correction or repair.
FTA
Failure to be Available
Infraction by an A-Day holder or a flight attendant on AVL for pay protection who fails to answer a call from Scheduling or contact Scheduling within 20 minutes of being paged. Also applies to A-Day holder who failed to obtain an airport release.
FTC
Failure to Cover
Infraction by a flight attendant who fails to report prior to departure for a scheduled assignment.
FCC
Federal Communications Commission
The U.S. government agency which regulates all communications facilities and companies throughout the U.S. Since airlines operate their own radio and teletype, these activities fall under the jurisdiction of the FCC and are operated under FCC rules. The FCC is also responsible for setting up city and airport codes.
FSM
Field Service Manager
A flight attendants assigned manager. The FSM is the primary point of contact for information at his/her assigned base.
Flaps
Moveable parts on the trailing edge of the wing that extend and retract during different phases of flight.
FACTS
Flight Attendant Comment Tracking System
A flight attendant computer system used for entering non safety related information about a flight.
Flight Operations
The department to which pilots are assigned.
Flight Control
The flight dispatch positions, located within the OCC, responsible for all decisions relating to operation of a flight.
Flight Leader
The flight attendant in charge of the flight. A position that must be filled by a leadership qualified flight attendant. This leadership position is referenced on the trip by the letter “A”.
Flight Pay
Pay for each credit hour, or portion thereof. The flight pay rate is based on seniority and used to calculate the monetary value of accumulated flight time credit.
Fuselage
The body of an airplane to which the wings and tail section are attached.
Girt Bar
A metal rod or flat bar used to attach the escape device stowed in the slide compartment (bustle) to the aircraft floor. When the girt bar is inserted in the floor fittings, the door is armed or ready for use in an emergency. When the girt bar is not attached to the aircraft floor, the door is disarmed or ready for use in the normal mode.
GMT
Greenwich Mean Time
The basis for Standard Time throughout the world.
Gust Lock
A mechanism that maintains a hinged aircraft door in the “open” position, or “locked” to the aircraft fuselage to prevent the wind from moving the door.
Holding Pay
Pay for flights delayed at the gate for :30 min or more past scheduled departure time with pax on board.
Hub and Spoke
This type of system provides a route pattern which allows customers to board in smaller volume cities, travel to “hub” cities and connect to their final destinations.
Illegal
Status of a flight attendant who may not operate a flight because training qualifications are not up to date or Federal Aviation Regulation legalities for rest are not met.
iCrew
Computer application flight attendants use to receive trip information.
IFS
In-Flight Service
The department to which flight attendants are assigned.
In-Flight Service Base
A geographical area designated by the company where flight attendants are based. The airport(s) from which a flight attendant normally originates his/her work hours for Delta.
IROPS
Irregular Operations
Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. May cause a flight attendant’s scheduled pairing to be changed.
LMS
Learning Management System
The computer-based application in which eLearning courses are completed and tracked.
Landing Gear
Consists of the main gear and the nose gear. The main gear is located under the wings and includes wheels, brakes and struts. The nose gear is located under the nose of the aircraft and includes struts and wheels.
LOD
Language of Destination
The local language of the destination city. Flight attendants with foreign language skills are used to staff international flights and are referred to as LOD flight attendants.
Load Factor
Additional flight attendant(s) that is added to a parking when a pre-determined pax count has been reached.
Main Cabin
Delta’s economy cabin product.
MTO
Managed Time Out
Approved removal from a trip or a portion of a trip due to personal emergency or compelling or problematic circumstances that occur within 24 hours scheduled report.
MEL
Minimum Equipment List
A reference list found in the flight deck, for Flight Control, Pilots and Maintenance, to determine what is required to dispatch the aircraft when a system or piece of equipment is inoperative.
OJI
On-the-job injury
A physical injury sustained while on duty.
Open Time
A listing of available pairings which Trip holder flight attendants may access to pick-up, swap or drop a trip.
OCC
Operations and Customer Center
The OCC is staffed with decision-makers from every operating division of the company. The operation of each flight is tracked from departure to arrival.
Origination
The departure point (city/station) where a particular flight number begins. An origination is also a flight or group of flights, which are not part of a published pairing or schedule. Usually created due to irregular operations.
Pairing Number
A number assigned to each rotation.
Preflight Check
An action taken to ensure emergency equipment is operable before an aircraft departs. Checks are required at the start of every duty period, every time a change in aircraft occurs and after an aircraft has been left for an extended period of time.
Portal
The Delta employee web site.
PBS
Preferential Bidding System
A computer program designed to build crew members schedules.
Purser
The lead flight attendant on a transoceanic pairing. The Purser is responsible for crew coordination, communication among crew and between other employee groups (pilots/agents), upholding Delta’s service standards, implementing established serving procedures and ensuring compliance with FARs and In-flight policies for the safety and comfort of Delta customers.
Pushback
The time when an aircraft is released for departure and leaves the gate.
Range
The maximum distance in miles an aircraft can fly before exhausting its normal fuel supply.
Re-Route
A scheduled disruption of an original pairing due to weather, etc.
RSM
Revenue Passenger Mile
The dollar amount generated for an occupied pax seat for each mile flown.
Rotation
One or more duty periods containing a series of one or more flight legs. Also may be called a pairing, pattern or trip.
Route System
Where an airline flies.
Row of Seats
Includes seats from the window on the left side of the plane, across the aisle, to the window on the right side of the plane.
SRS
Safety Reporting System
A flight attendant computer system used for reporting non-routine, safety related issues onboard the aircraft.
Security Directive
A document issued by the TSA which contains specific mandatory actions that air carriers and or airport entities shall implement in response to new or increased threat to civil aviation. Corporate Security is responsible for the distribution.
Set of Seats
Any group of connected seats not divided by an aisle.
Ship Number
A number on the aircraft tail used to track and identify the individual aircraft.
Shuttle
The Delta Shuttle operates frequent flights between New York’s LaGuardia airport and Washington DC’s National airport, Boston’s Logan airport and Chicago’s O’Hare airport. The West Coast Delta Shuttle offers flights between Los Angeles and San Francisco.
Sign-In
Refers to the designated report time (up to 4 hours) for crew members prior to a flight. Sign-in also refers to the procedure and the location for reporting.
SkyTeam
Other airlines that partner with Delta to provide a seamless service through common policies and procedures.
SkyPro
A phablet which offers access to the eOBM/AH, customer service tools and other applications.
SSR
Special Service Request
Abbreviations indicating types of Special Service Passengers
Stubbed Flights
Occur when the inbound portion of a through flight is delayed. For operational reasons and to maintain the integrity of the schedule, the outbound portion of the flight is operated on time. In this situation, there would be two flights in the air at the same time with the same flight number. For FAA identification purposes, it is necessary to assign a different flight number (a stub number) to the outbound portion. Delta Stub Flights are always a 9000 series number and are used for internal operational purposes only. The gate monitor will show the original flight number so as not to confuse the passengers.
Tail Selection
Attached to the back of the fuselage and comprised of the horizontal and vertical stabilizers. The horizontal stabilizer is the small “wing-like” attachment located on each side of the tail section. The vertical stabilizer is the “fin-like” attachment located on the top of the tail section.
Technical Operations
The department to which Aircraft Mechanics and related personnel are assigned. Also referred to as Maintenance.
Terminal
The main area of an airport where ticket counters, Baggage Claim and Ground Transportation are located. Terminal is also a reference to the building where customers and crew members board and deplane an aircraft.
TEM
Threat and Error Management
This means thinking about a potential threat that may cause you to commit an error. Identify those threats and take steps to reduce or eliminate them.
Through-Flight Intermediate Stop
A scheduled stop in a city/station between the originating and terminating points of a particular flight number.
Turnaround
A trip consisting of one duty period.
Variable Staffer/K-Line
A single flight attendant position that is primarily used to bring staffing to FAA minimum levels. Certain transoceanic load factors designated with the letter “k”, are also considered Variable Staffer pairings.
Wing Span
The distance from the tip of one wing to the tip of the opposite wing.
Wings
Attached to the fuselage. The front of the wing is referred to as the Leading Edge. The back of the wing is referred to as the Trailing Edge. The wings also contain the aircraft’s fuel supply.
