Pre 2 Flashcards
Who is an operations manager?
Someone responsible for overseeing production, managing resources, and ensuring the business’s daily activities run smoothly.
Overseeing and improving business processes to ensure they are efficient, cost-effective, and meet quality standards.
Process Management
3 Core Responsibilities of an Operations Manager
- Resource Management
- Supply Chain Management
- Quality Control
Core Responsibilities of an Operations Manager
Managing physical assets, human resources, and finances to optimize output.
Resource Management
Core Responsibilities of an Operations Manager
Ensuring a smooth flow of materials, goods, and services across the supply chain.
Supply Chain Management
Core Responsibilities of an Operations Manager
Establishing quality assurance measures to maintain product/service standards.
Quality Control
3 Planning and Strategy Development
- Long-Term Business Strategy
- Capacity Planning
- Budgeting and Cost Control
Planning and Strategy Development
Operations managers contribute to setting the long-term goals for the business and aligning operations with overall company strategy.
Long-Term Business Strategy
Planning and Strategy Development
Ensuring the business can meet customer demand while managing resources and costs effectively.
Capacity Planning
Planning and Strategy Development
Helping to create budgets for departments and monitoring expenses to stay within financial constraints.
Budgeting and Cost Control
3 Managing Teams and Communication
- Leadership and Team Management
- Cross-Departmental Coordination
- Effective Communication
Managing Teams and Communication
Motivating and managing a team to achieve operational goals and ensure smooth day-to-day functioning.
Leadership and Team Management
Managing Teams and Communication
Operations managers ensure smooth collaboration between different departments (e.g., sales, marketing, HR, finance) to meet business goals.
Cross-Departmental Coordination
Managing Teams and Communication
Regularly communicating with top management and employees to ensure alignment and resolve any issues.
Effective Communication
2 Decision making and problem solving
- Data-Driven Decision
- Troubleshooting and problem solving
2 Decision-Making and Problem Solving
Using key performance indicators (KPIs) and metrics to make informed decisions that improve processes and efficiency.
Data-Driven Decisions
2 Decision-Making and Problem Solving
Identifying operational bottlenecks or inefficiencies and resolving them to maintain smooth business operations.
Troubleshooting and Problem Solving
3 Innovation and Continuous Improvement
- Process optimization
- Adoption of New technologies
- Sustainability Practices
3 Innovation and Continuous Improvement
Continuously assessing processes and looking for ways to improve efficiency, reduce waste, and cut costs (lean management, Six Sigma).
Process Optimization
3 Innovation and Continuous Improvement
Integrating the latest technologies and tools to streamline operations and enhance productivity.
Adoption of New Technologies
3 Innovation and Continuous Improvement
Ensuring that operations align with sustainability goals, including resource management and reducing environmental impact.
Sustainability Practices
2 Performance Monitoring and reporting
- KPIs and Metrics
- Reporting to Senior management
2 Performance Monitoring and Reporting
Tracking performance using key metrics like productivity, cost efficiency, and lead time.
KPIs and Metrics
Ex: Productivity Metrics, on-time deliviery rate, cost per unit
2 Performance Monitoring and Reporting
Providing regular reports and analysis on operational performance, highlighting achievements and areas for improvement.
Reporting to Senior Management
4 Importance of Operations Manager in Business Success
- Link Between Strategy and Execution
- Efficiency and Profitability
- Customer Satisfaction
- Managing Uncertainty and Change
2 Challenges Faced by Operations Managers
- Resource Constraints
- Globalization and Outsourcing
4 Key Skills for an Operations Manager
- Leadership and Decision-Making
- Analytical Thinking
- Problem-Solving and Creativity
- Time Management and Multitasking
