Practices purposes Flashcards
To explain the different elements that form an organization. This practice explains how the elements interrelate to enable the organization to effectively achieve its current and future objectives. It provides the principles, standards, and tools that enable an organization to manage complex change in a structured and agile way
Architecture
management
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non‐repudiation.
Information security
management
To ensure that the organization has the right mix of programs, projects, products, and services to execute the organization’s strategy within its funding and
resource constraints.
Portfolio management
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders
Relationship
management
To ensure that the organization understands and effectively handles risks. Managing risk is essential to ensuring the ongoing sustainability of an organization and co‐creating value for its customers. Risk management is an integral part of all organizational activities and therefore central to the organization’s service value system (SVS).
Risk management
To ensure that services deliver the agreed levels of availability to meet the needs of customers and users.
Availability management
To analyze a part or the entirety of a business, define its needs, and recommend solutions to address these needs and/or solve a business problem. The solutions must facilitate value creation for the stakeholders. This practice enables an organization to communicate its needs in a meaningful way and express the rationale for change. This practice enables an organization to design and describe solutions that enable value creation, in alignment with the organization’s objectives
Business analysis
To ensure that services achieve the agreed and expected levels of performance and satisfy current and future demand in a cost‐effective way.
Capacity and
performance mgt
To systematically observe services and service components, and record and report selected changes of state identified as events. This practice identifies and prioritizes infrastructure, services, business processes, and information security events, and establishes the appropriate response to those events, including responding to conditions that could lead to potential faults or incidents.
Monitoring and event
management
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and Known errors
Problem management
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster. The practice provides a framework for building organizational resilience with the capability of producing an effective response that safeguards the interests of key stakeholders and the organization’s reputation, brand, and value‐creating activities.
Service continuity management
To design products and services that are fit for purpose and use, and that can be delivered by the organization and its ecosystem. This includes planning and organizing people, partners and suppliers, information, communication, technology, and practices for new or changed products and services, and the interaction between the organization and its customers.
Service design
To capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider for all users.
Service desk
To ensure that new or changed products and services meet defined requirements. The definition of service value is based on input from customers, business objectives, and regulatory requirements and is documented as part of the design and transition value chain activity. These inputs are used to establish measurable quality and performance indicators that support the definition of assurance criteria and testing requirements.
Service validation and testing
To move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in moving components to other environments for testing or staging.
Deployment management
To oversee the infrastructure and platforms used by an organization. When carried out properly, this practice enables the monitoring of technology solutions available to the organization, including the technology and external service providers.
Infrastructure and platform management
To ensure that applications meet internal and external stakeholder needs, in terms of functionality, reliability, maintainability, compliance, and auditability.
Software development
and management
