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ITIL HVIT > Practice Success Factors > Flashcards

Practice Success Factors Flashcards

1
Q

Ensuring that the organization’s strategy is supported with a target architecture

A

Architecture management

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2
Q

Ensuring that the organization’s architecture is continually evolving to the target state

A

Architecture management

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3
Q

Establishing a shared view of target service levels with customers

A

Architecture management

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4
Q

Identifying service availability requirements

A

Availability management

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5
Q

Measuring, assessing, and reporting service availability

A

Availability management

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6
Q

Treating service availability risks

A

Availability management

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7
Q

Establishing and continually improving an organization-wide approach to business analysis to ensure that it is conducted in a consistent and effective manner

A

Business analysis

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8
Q

ensuring that current and future needs of the organization and its customers are understood, analysed, and supported with timely, efficient, and effective solution proposals.

A

Business analysis

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9
Q

identifying service capacity and performance requirements

A

Capacity and performance management

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10
Q

measuring, assessing, and reporting service performance and capacity

A

Capacity and performance management

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11
Q

treating service performance and capacity risks

A

Capacity and performance management

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12
Q

establishing and continually improving an organization-wide approach to business analysis to ensure that it is conducted in a consistent and effective manner

A

Business analysis

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13
Q

ensuring that current and future needs of the organization and its customers are understood, analysed, and supported with timely, efficient, and effective solution proposals.

A

Business analysis

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14
Q

identifying service capacity and performance requirements

A

Capacity and performance management

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15
Q

measuring, assessing, and reporting service performance and capacity

A

Capacity and performance management

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16
Q

treating service performance and capacity risks

A

Capacity and performance management

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17
Q

establishing and maintaining effective approaches to the deployment of services and service components across the organization

A

Deployment management

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18
Q

ensuring the effective deployment of services and service components in the context of the organization’s value streams

A

Deployment management

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19
Q

developing and managing information security policies and plans

A

Information and security management

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20
Q

mitigating information security risks

A

Information and security management

21
Q

exercising and testing information security management plans

A

Information and security management

22
Q

embedding information security into all aspects of the service value system

A

Information and security management

23
Q

establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them

A

Monitoring and event management

24
Q

ensuring that timely, relevant, and sufficient monitoring data is available to relevant stakeholders

A

Monitoring and event management

25
Q

ensuring that events are detected, interpreted, and acted upon as quickly as possible if necessary.

A

Monitoring and event management

26
Q

ensuring sound investment decisions for programmes, projects, products, and services within the organization’s resource constraints

A

Portfolio management practice

27
Q

ensuring the continual monitoring, review, and optimization of the organization’s portfolios.

A

Portfolio management practice

28
Q

identifying and understanding the problems and their impact on services

A

Problem management practice

28
Q

optimizing problem resolution and mitigation

A

Problem management practice

29
Q

establishing and continually improving an effective approach to the relationship management practice across the organization

A

Relationship management practice

30
Q

ensuring effective and healthy relationships within the organization

A

Relationship management practice

31
Q

ensuring effective and healthy relationships between the organization and its external stakeholders

A

Relationship management practice

32
Q

establishing governance of risk management

A

Risk management practice

33
Q

nurturing a risk management culture and identifying risks

A

Risk management practice

34
Q

analysing and evaluating risks

A

Risk management practice

35
Q

treating, monitoring, and reviewing risks

A

Risk management practice

36
Q

developing and managing service continuity plans

A

Service continuity management

36
Q

mitigating service continuity risks

A

Service continuity management

37
Q

ensuring awareness and readiness

A

Service continuity management

38
Q

establishing and maintaining an effective organization-wide approach to service design

A

Service design practice

39
Q

ensuring that services are fit for purpose and fit for use throughout their lifecycle

A

Service design practice

40
Q

enabling and continually improving effective, efficient, and convenient communications between the service provider and its users

A

Service desk practice

41
Q

enabling the effective integration of user communications into value streams

A

Service desk practice

42
Q

defining and agreeing an approach to the validation and testing of the organization’s products, services, and
components in line with the organization’s requirements for speed and quality of service changes

A

Service validation and testing

43
Q

ensuring that new and changed components, products, and services meet agreed criteria

A

Service validation and testing

44
Q

agreeing and improving an organization’s approach to development and management of software products

A

Software development and management

45
Q

ensuring that software products continually meet organization’s requirements and quality criteria throughout their lifecycle

A

Software development and management

46
Q

establishing an infrastructure and platform management approach to meet evolving organizational needs

A

Infrastructure and platform management

47
Q

ensuring that the infrastructure and platform solutions meet the organization’s current and anticipated needs

A

Infrastructure and platform management

ITIL HVIT (2 decks)

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