practice questions

Question 1

Management practices in the late 1800s and early 1900s emphasis

A. Self-management.
B.Workplace harmony.
C.Higher wages.
D.Empowerment.
E.Task simplification and performance-based pay

Answer 1

E.Task simplification and performance-based pay

Question 2

The basic notion of the human relations movement was that

A.Employees had to be intimidated to be motivated.
B.Technology was in decline.
C.Satisfied employees would work harder for the company.
D.Unions were a waste of time.
E.Group work must be avoided in companies.

Answer 2

C.Satisfied employees would work harder for the company.

Question 3

In the 1930s and 1940s, units within a company that dealt with simple human resource activities, such as, hiring, pay and benefits and other issues were called
A.Legal departments.
B.Scientific administration.
C.Finance departments.
D.Personnel departments.
E.Human science administration

Answer 3

D.Personnel departments.

Question 4

In the early 1900s, personnel administration, as it was called then,
A.Focused on trying to improve the human element in organizations.
B.Served a key advisory role in organizations.
C.Was closely tied to union-management relations.
D.Was highly influenced by laws and regulations.
E.Did did not play a very dominant role in organizations

Answer 4

E.Did did not play a very dominant role in the organization

Question 5

The fourth phase of HRM is ongoing. Current management thinking holds that
A.The Goals AndAims Of Management Must Be Achieved At All Costs.
B.Employees Are Motivated Primarily By Compensation And Benefits.
C.Social Influences Are No Longer Important To Most Employees.
D.Employees Are Quite Similar In Terms Of The Rewards They Seek.
E.Employees are often the firm’s best competitive advantage

Answer 5

E.Employees are often the firm’s best competitive advantage

Question 6

The process of analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels is found in

A.The human relations movement.
B.Scientific management.
C.The scientific movement.
D.The human resources movement.
E.None of the above.

Answer 6

B.Scientific management.

Question 7

you are the  HR  generalist of the  Canadian  National  Railway.  Which employment legislation would you refer to when it comes to employee relations issues within the organization?
A.Provincial/territorial
B.Provincial
C.Territorial
D.Federal
E.None of the above

Answer 7

D.Federal

Question 8

The  Civil  Rights  Act of  1964  prohibits discrimination based on all of the following EXCEPT 
A.Race.
B.Religion.
C.Astrological sign.
D.Gender.
E.National origin

Answer 8

C.Astrological sign.

Question 9

Which of the following pieces of legislation guarantees the fundamental rights and freedoms of all Canadians? 
A.Canadian human rights act
B.Charter of rights and freedoms
C.Employment equity act
D.Canada labour code

Answer 9

B.Charter of rights and freedoms

Question 10

A justifiable reason for discrimination based on business necessity is known as
A.Reasonable accommodation.
B.Permissible discrimination.
C.A business necessity requirement.
D.Reverse discrimination.
E.A bona fide occupational requirement

Answer 10

E.A bona fide occupational requirement

Question 11

Deliberately refusing to hire, train, or promote an individual on the basis of age is an example of

A.Discrimination on the basis of association.
B.Intentional/direct discrimination.
C.Intentional and indirect discrimination.
D.Systemic discrimination.
E.Unintentional discrimination

Answer 11

B.Intentional/direct discrimination.

Question 12

Archie was convicted and served time in prison for tax evasion. He has applied for a job as a welder with a construction firm that builds pipelines in foreign countries. Archie is highly qualified for the work, and few people are willing to take this type of job. The employer would be sensible to reject Archie based on his conviction record.
A.True.
B.False.
C.None of the above answers are applicable

Answer 12

B.False

Question 13

Which of the following statements best describes the Charter of Rights and Freedoms?
A.The federal government is the final arbiter of the charter.
B.The overall impact of the charter on the Labour Relations but not the HRM scene has been significant.
C.The charter provides the right to live and work anywhere in Canada.
D.The charter provides for minority language education rights and the right to live and work anywhere in Canada.
E.The Charter guarantees the right to strike

Answer 13

D.The charter provides for minority language education rights and the right to live and work anywhere in Canada.

Question 14

Amal works for a production line. His task is to sew a button to the buttonhole of winter jackets.  Since last month he was also given the task of creating the buttonhole in addition to attaching the button to the hole of the jacket. This is known as
A.Job enlargement
B.Job rotation
C.Job enrichment
D.Vertical loading
E.Skill variety

Answer 14

A.Job enlargement

Question 15

Which of the following statements about organizational structures is true?
A.Flat structures are increasingly the norm.
B.Bureaucratic designs are becoming more common.
C.There are four types of organizational structure.
D.Emphasis on teams whose members cross-organizational boundaries are a characteristic of flat structures.
E.An organization’s structure should be appropriate to the organization’s strategic goals

Answer 15

E.An organization’s structure should be appropriate to the organization’s strategic goals

Question 16

Maria is the vice-president of operations for a company in the retail industry. She has 10 store managers and 200 associates. The associates report to the store managers and they in turn report to Maria. Management has a decentralized approach towards individual stores. This company has the structure of a
A.Bureaucratic organization.
B.Hierarchical organization.
C.Flat organization.
D.Boundaryless organization.
E.Decentralized organization

Answer 16

C.Flat organization.

Question 17

The process of systematically organizing work into tasks that are required to perform a specific job
A.Organizational design.
B.Job design.
C.Job analysis.
D.Job evaluation.
E.Writing job descriptions

Answer 17

B.Job design

Question 18

The collection of tasks and responsibilities performed by one person is known as
A.A job specification.
B.A job description.
C.Ajob analysis.
D.A job.
E.A position.

Answer 18

E.A position.

Question 19

The veterinary assistants at a large veterinary practice alternate between working at the reception desk, working in the lab and X-ray department, and assisting the vets during office visits with patients. Which of the following is the best way to characterize the design of this job?
A.As job enrichment
B.As job rotation
C.As job redesign
D.As job enlargement

Answer 19

B.As job rotation

Question 20

1. The process of reviewing human resources requirements to ensure that the organization has the required number of employees with the necessary skills to meet its goals is known as
A.Selection.
B.Training And Development.
C.Strategic Planning.
D.Recruitment.
E.Human Resources Planning

Answer 20

E.Human Resources Planning

Question 21

Two approaches used to gather qualitative data in order to forecast HR demand (or supply) are
A.Trend analysis and scatterplot.
B.Nominal group and Delphi technique.
C.Regression analysis and nominal group technique.
D.Ratio analysis and nominal group technique.
E.Scatterplot and Delphi technique

Answer 21

B.Nominal group and Delphi technique.

Question 22

Potential solutions, when labour supply exceeds labour demand, include all of the following except
A.Downsizing Through Attrition.
B.Employee Layoffs.
C.Termination Of Employment.
D.Instituting A Hiring Freeze.
E.Subcontracting

Answer 22

E.Subcontracting

Question 23

External environmental factors that are most frequently monitored in HR and strategic planning include all of the following except
A.Demographic Trends.
B.New Or Revised Laws.
C.Market And Competitive Trends.
D.Economic Conditions.
E.International Trade Pattern

Answer 23

E.International Trade Pattern

Question 24

Like \_\_\_\_\_\_\_\_, ratio analysis assumes that productivity remains much the same and is therefore not appropriate in changing environments.
A.Regression Analysis
B.Trend Analysis
C.The Nominal Group Technique
D.Time-Series Analysis
E.A Scatterplot

Answer 24

B.Trend Analysis

Question 25

A \_\_\_\_\_\_\_\_ illustrates the relationship between two factors: a measure of business activity and staffing levels.
A.Trend Analysis
B.Time-Series Analysis
C.Regression Analysis
D.Scatterplot
E.Ratio Analysis

Answer 25

D.Scatterplot

Question 26

Projected openings are filled by using which of the following sources of supply?
A.Individuals employed at other firms
B.Unemployed individuals
C.External and internal sources
D.Promoted employees
E.Employees who are transferred

Answer 26

C.External and internal sources

Question 27

Yung is the manager of human resources at a credit union. Following an incident where a former employee was convicted for theft of customer account information, she has become increasingly concerned about negligent hiring lawsuits. Which of the following steps would be the most helpful in addressing her concern?
A.Ensuring selection criteria are based on job descriptions
B.Ensuring selection criteria are based on job specifications
C.Carefully scrutinizing application forms and checking references
D.Obtaining consent to check references
E.Adequately assessing the applicant’s ability to meet performance standards

Answer 27

C.Carefully scrutinizing application forms and checking references

Question 28

The multiple hurdle strategy is an approach to selection involving
A.A selection of instruments for selection purposes.
B.A series of interviews.
C.A reliability and validity analysis.
D.A series of successive steps or hurdles.
E.None of the above

Answer 28

D.A series of successive steps or hurdles.

Question 29

strategic selection is important because of
A.Ethical reasons.
B.The time and costs involved.
C.The costs involved, impact on performance, and legal implications.
D.The employment equity plan.
E.The budget required and legal implications

Answer 29

C.The costs involved, impact on performance, and legal implications.

Question 30

The extent to which a selection tool predicts or significantly correlates with important elements of work behaviour is known as
A.Reliability.
B.Predictive validity.
C.Criterion-related validity.
D.Differential validity.
E.Content validity

Answer 30

C.Criterion-related validity.

Question 31

asking an applicant how he or she would handle a situation where his or her manager assigned work with competing deadlines would be an example of which interview technique?
A.Stress
B.Behavioural
C.Situational
D.Nondirective
E.Structure

Answer 31

C.Situational

Question 32

the interviewing method in which the applicant is interviewed by a number of people at once is known as 
a \_\_\_\_\_\_\_\_\_\_ interview.
A.Panel
B.Mass
C.Sequential
D.Serialized
E.Behavioura

Answer 32

A.Panel

Question 33

The best strategy for creating appropriate expectations about the job is
A.Providing a realistic job preview.
B.Using realistic testing.
C.Providing an in-depth interview.
D.Giving each applicant a copy of the job description.
E.Using simulations.

Answer 33

A.Providing a realistic job preview.