Practice Management - Business Operations Flashcards

1
Q

What are the 5 categories in ‘Business Operations’?

A
  1. Business Organization
  2. Office Organization
  3. Ethical Standards
  4. Human Resources
  5. Business Development
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2
Q

What are the 5 ways for a firm to be structured?

A
  1. Sole Proprietorship
  2. General or Limited Partnership
  3. Corporation
  4. Limited Liability Company (LLC) or Limited Liability Partnership (LLP)
  5. Joint Venture
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3
Q

Sole Proprietorship

A

Firm structure in which:

  • firm owned by individual
  • simplest type of business
  • personal assets at risk if sued
  • pay self-employment tax to cover social security and Medicare taxes
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4
Q

General Partnership

A

Firm structure in which:

  • firm owned by 2 or more people
  • partners share management, profits, and risks of the business
  • income shared among partners
  • income reported on personal tax forms
  • pay self-employment tax to cover social security and Medicare taxes
  • each partner personally liable for business risks and liabilities
  • easy to form
  • partnership agreement is advisable
  • each partner has different skills/strengths to contribute
  • primary disadvantage = all partners are liable and responsible for actions of others
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5
Q

Limited Partnership

A

Firm structure in which:
- similar to general firm except that firm has at least 1 general partner and at least 1 limited partner

General partners:
- invest in business, manage it, and are financially responsible

Limited partners:

  • are investors who receive a portion of the profit
  • have no say in management
  • are only liable to the extent of their investment
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6
Q

Corporations

A

Firm structure in which:

  • financially and legally separate from shareholders
  • retains profits
  • profits taxed at lower rate than individuals
  • taxed separately from shareholders = taxed twice
  • business license must be registered with the state in which it practices
  • high initial cost to start
  • complicated to form: need a lawyer to draw up formal articles and file with state office

Shareholders:

  • own corporation through shares
  • earn dividends
  • taxed on dividends separately from Corporation taxes
  • only liable for money invested (personal assets not at risk if company is sued)
  • elect directors

Directors:

  • responsible for broad policy decision
  • act in best interest of shareholders
  • Elect officers

Officers:
- carry out day-to-day management

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7
Q

S Corporation

A

A firm structure in which:

  • type of corporation
  • does not retain profits and pay out dividends in usual manner
  • allocates income and losses directly to shareholders in proportion to holders = avoids tax on corporate income
  • advantageous when business loses money
  • offers all advantages of a standard corporation
  • limited to small, domestic business corporation with < 100 shareholders

Shareholders:

  • report their shares of income and losses on personal federal tax returns
  • taxed at individual rates
  • advantageous when tax rates favor individual over corporation
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8
Q

Professional Corporation

A

A firm structure in which:

  • type of corporation
  • allowed by many states for professionals (architects, lawyers, doctors, etc)
  • main difference = liability for malpractice limited to the person responsible for the act (aka licensed architect)
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9
Q

Limited Liability Companies (LLCs) & Limited Liability Partnerships (LLPs)

A

A firm structure in which:

  • Combine advantages of a partnership/sole proprietorship + limited liability of a corporation
  • not separate entity from members = business itself is not taxed (except by some states)
  • LLC certificate or other business license may be required

Members:

  • no personal liability
  • reports profits and losses on personal federal tax returns
  • considered self employed = pay tax for social security and Medicare
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10
Q

Joint Ventures

A

A firm structure in which:

  • temporary association of 2 or more persons/firms
  • treated like partnership = not legal entity separate from members
  • cannot be sued
  • taxed as partnership where members are taxed separately
  • purpose = complete specific project or goal
  • dissolved when project/goal is completed/reached
  • Teaming Agreement (or Memorandum of Understanding) forms basis of Joint Venture
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11
Q

Teaming Agreement (or Memorandum of Understanding)

A
  • Formal, written agreement that forms basis of a Joint Venture
  • outlines duties/responsibilities, division of profits/losses, completion of work
  • not a formal business organization
  • Can be used to form a prime-consultant agreement
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12
Q

Standard of Care

* need more on this, check other NCARB resources

A

Legal concept, defined as the level of skill and diligence that a reasonably prudent architect would exercise in:

  • same community (ex. hurricane detailing in Florida)
  • same time frame (aka at time project was designed/built, not at time of dispute)
  • given same or similar facts and circumstances (aka: information known at time of decision)

Requires architect to practice with reasonable care, not perfection

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13
Q

What is a result of raising the standard of care? What language should be avoided?

A
  • raises architect’s liability
  • makes architects work uninsurable
  • “with the highest standards”
  • promising or guaranteeing results
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14
Q

AIA Document A201-2017

A

General Conditions of the Contract for Construction

  • When to Use: Umbrella document for design-bid-build
  • Various design-bid-build contracts refer to and incorporate by reference

In case of hazardous materials and substances:

  • contract must stop work and notify O/A
  • Owner must obtain services of a licensed lab to verify presence material
  • Architect’s responsibility = reply in writing if have reasonable objection to entity proposed by owner. If so, propose different entity.
  • Once hazardous material has been rendered harmless, architect to issue change order for increased contract time and sum
  • Architect’s Standard of Care = to make reasonable effort to determine if testing and remediation entries proposed by the owner are adequate, and later determine if terms of change order are fair
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15
Q

C401-2017

A

Standard Form of Agreement Between Architect and Consultant

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16
Q

What are 3 important aspects to be considered in the organization of an architectural office?

A
  1. Work organization (how a firm’s staff is organized)
  2. Support staff
  3. Regulations governing architectural practice
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17
Q

What is ‘work organization’? What are 3 types?

A
  • how a firm’s staff is organized
  1. Departmental organization / horizontal organization / flat organization
  2. Studio organization / vertical organization / tall organization
  3. Outsourcing
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18
Q

Departmental Organization / Horizontal Organization / Flat Organization

A
  • type of work organization aka staff organization
  • staff organized into departments
  • each department specialized in different function/phase

Pros:

  • efficient
  • allows for standardization

Cons:

  • Inflexible and resistant to change
  • Difficult for employees to gain breadth of experience
  • Communication is difficult
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19
Q

Studio Organization / Vertical Organization / Tall Organization

A
  • type of work organization aka staff organization
  • groups of employees called studios
  • each studio responsible for a completing an entire project from beginning to end
  • can be created/dissolved as needs arise

Pros:

  • close and immediate communication between members
  • works well with project manager system
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20
Q

Outsourcing

A
  • type of work organization aka staff organization
  • contracting with another company to do work for a project
  • ex. CD sets or renderings

Pros:
- good way to manage workload

Cons:
- requires careful management and coordination

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21
Q

Support Staff

A
  • part of office organization
  • includes employees other than professional staff or seniors
  • ex. administrative, receptionists, marketing, model builders, etc
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22
Q

What are 3 regulations governing architectural practice?

A
  1. Business Licenses
  2. Taxes
  3. Professional Licensing and Regulation
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23
Q

Business licenses

A
  • allows business to practice
  • serves as basis for taxation
  • for corporations, it must be registered in state where a business practices
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24
Q

Certificate of Authorization (COA)

A
  • required in some states by the state registration board in order to provide services to the public
  • in addition to a business license
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25
Q

What form must a company provide to the IRS?

What tax forms must a company provide to and collect from employees?

A

Provide to IRS:
IRS Form SS-4, Application for Employer Identification Number (EIN)

Collect from employees:
Form W-4, Employee’s Withholding Certificate
Form I-9, Employment Eligibility Verification

Provide to employees:
Form W-2, Wage and Tax Statement

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26
Q

Form W-2

A

Wage and Tax Statement:

  • company supplies to each employee by Jan. 31 for personal taxes
  • shows all wages paid to employee over calendar year
  • shows all taxes withheld over calendar year
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27
Q

Form W-4

A

Employee’s Withholding Certificate:

  • company collects from employee
  • documents employee deductions
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28
Q

IRS Form SS-4

A

Application for Employer Identification Number (EIN):

  • company files with the IRS
  • used in tax filings and other correspondence with IRS
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29
Q

Other than income tax, what are taxes that a company may need to pay?

A
  • goods purchased from out of state (by the business or for resale)
  • personal property tax on furniture and equipment used by business (by state)
  • city taxes
  • property taxes (if owning property)
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30
Q

After becoming licensed in one state, how can an architect apply for reciprocal licensure in other states?

A
  • Providing documentation of education, experience, and exam status
  • Meet state’s continuing education requirements
  • Meeting any additional state requirements
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31
Q

4 parts of Professional Development for a licensed architect

A
  1. Continuing education
  2. Membership in Professional organizations
  3. Participation in Community organizations
  4. Teaching
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32
Q

What is the goal of Continuing Education?

A

Develop the knowledge and skills necessary to offer competent services to the public.

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33
Q

What are the 2 types of continuing education?

A
  1. Mandatory Continuing Education (formal learning)

2. Informal learning.

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34
Q

Mandatory Continuing Education (MCE)

A
  • structured, mandatory learning
  • required and approved by local jurisdictions or the AIA
  • most requirements based on unit time periods of one hour
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35
Q

What are the MCE units of time period called by the AIA and NCARB? Others?

A

AIA = Learning Units (LU)

NCARB = Continuing Education Hours (CEH)

Others = Professional Development Units (PDU)

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36
Q

What are the 2 broad categories of Mandatory Continuing Education (MCE)?

A
  1. Health, safety, and welfare units = aka structure integrity or soundness of a building
    - health = benefits user of building/site or environment
    - safety = limit/prevent accidental death/injury of users
    - welfare = engender positive emotional response for users and enable equal access to building
  2. All other units not related to health, safety, and welfare
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37
Q

What are the approved providers for Mandatory Continuing Education (MCE)?

A
  • AIA Continuing Education System (CES)
  • NCARB Continuing Education (CE)
  • Construction Specification Institute (CSI)
  • American Concrete Institute (ACI)
  • Various state and local agencies
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38
Q

AIA Continuing Education System (CES)

A
  • AIA’s way of counting and recording continuing education
  • AIA requires CE as condition of membership
  • 18 LUs (learning units) required per year (12 from Health, Safety, and Welfare)
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39
Q

Informal learning component of Continuing Education

A
  • just as important as formal learning
  • no specific hours required
  • reading professional journals/books
  • lunch and learns
  • discussions with colleagues
  • visits from product vendors
  • travel
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40
Q

What are the 3 types of professional organizations in which architects can be members?

A
  1. Constituency based (ex. AIA)
  2. Cause based (ex. The US Green Building Council)
  3. Knowledge based (ex. CSI)
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41
Q

What are the 2 guides for industry ethical standards? What are their main objectives?

A

NCARB Model Rules of Conduct
- Objective = protection of the health, safety, and welfare of the public

AIA The Code of Ethics and Professional Conduct:
Addresses responsibilities to:
- the public
- the client
- building industries
- the art and science of architecture
- continuum of knowledge and creation
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42
Q

NCARB Model Rules of Conduct - what is its objective and what are its rules?

A

Rules for ethical standards with the objective to protect the safety, health and welfare of the public.

Rule 1: Competence
Rule 2: Conflict of Interest
Rule 3: Full Disclosure
Rule 4: Compliance with Laws
Rule 5: Signing and Sealing Documents
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43
Q

NCARB Model Rules of Conduct: Rule 1

A

Competence:
An architect should:
- primary duty = protect public’s health, safety, and welfare
- act with reasonable care and competence (standard of care)
- design in accordance with applicable building laws
- perform services only when having the necessary knowledge and skill
- not be permitted to practice if member board deems professional competence to be substantially impared

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44
Q

NCARB Model Rules of Conduct: Rule 2

A

Conflict of Interest
An architect should:
- not accept compensation from more than one party on a project, unless fully disclosed in writing by all
- not solicit or accept compensation from material or equipment suppliers for endorsing their products in design/project
- not perform service is there is a conflict of interest not fully disclosed and waived in writing (ie. financial gains or judgment adversely affected)
- Render decision impartially when acting as independent interpreter of the contract documents or judge of contract performance
- when acting as AXP supervisor, not enter into inappropriate relationship with mentee

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45
Q

NCARB Model Rules of Conduct: Rule 3

A

Full Disclosure
An architect should:
- not make statements that are misleading, deceptive, or false
- disclose if being compensated for making public statement on architectural matters
- not misrepresent qualifications, capabilities, and experience of themselves or their firm
- not misrepresent or overstate scope fo responsibility on work claiming credit for
- Take the 3 following actions if the architect becomes aware of a decision made by the architect’s employer or client, against the architect’s advice, that violates applicable federal, state, or local building laws and regulations, and that will, in the architect’s judgement, materially and adversely affect the health and safety of the public:
1. Refuse to consent to the decision
2. Report the decision to the official charged with enforcement of building laws and regulations
3. Terminate the provision of services unless the architect is able to cause the matter to be resolved by other means

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46
Q

What are the 3 actions an architect must take if they become aware of a decision made by their employer or client, against the architect’s advice, that violates applicable building laws and regulations, and that will, in the architect’s judgement, materially and adversely affect the health and safety of the public?

A
  1. Refuse to consent to the decision
  2. Report the decision to the official charged with enforcement of building laws and regulations
  3. Terminate the provision of services unless the architect is able to cause the matter to be resolved by other means
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47
Q

NCARB Model Rules of Conduct: Rule 4

A

Compliance with Laws
An architect should:
- not violate the laws in relation to practice
- do not conduct fraud
- comply with licensing laws
- not bribe public officials about their projects

  • do not deliberately disregard of others’ rights
  • be subject to discipline if having violated employee’s lawful rights
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48
Q

NCARB Model Rules of Conduct: Rule 5

A

Signing and Sealing Documents
An architect should sign and seal only those technical submissions that were prepared under their responsible control except:
- those supplied by manufacturers, suppliers, installers, contractors, or the architect’s own consultants when submission will be included in architect’s technical submission and architect has reviewed for accuracy
- prototypical building documents prepared by a licensed architect as long as they comply with the requirements of project’s jurisdiction and are incorporated into architect’s own technical submission

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49
Q

What are the 3 tiers of statements of the AIA Code of Ethics and Professional Conduct?

A
  • Canons: broad principles of conduct
  • Ethical Standards (ES): specific goal toward which members should aspire
  • Rules of Conduct: mandatory; violations result in disciplinary action by AIA
50
Q

Who does the AIA appoint to enforce the AIA Code of Ethics and Professional Conduct?

A

National Ethics Council

51
Q

National Ethics Council (NEC)

A
  • appointed by AIA to enforce Code of Ethics and Professional conduct
  • proposes revisions to the Code
    proposes revisions to the NEC’s Rules of Procedure, which govern the process for handling a complaint
  • educates the public and AIA members on ethical issues in architecture

Filing a complaint:

  • anyone can file formal charges with them
  • penalties include: admonition (private sanction), censure (public sanction), suspension of membership, termination of membership
  • appeal procedures are available
  • proceedings are confidential
  • penalties are public
52
Q

How many Canons are in the AIA Code of Ethics and Professional Conduct? What are they?

A
Canon I: General Obligations
Canon II: Obligations to the Public
Canon III: Obligations to the Client
Canon IV: Obligations to the Profession 
Canon V: Obligations to Colleagues 
Canon VI: Obligations to the Environment
53
Q

AIA Code of Ethics and Professional Conduct: Canon I

A

General Obligations
Members should:
**demonstrate consistent pattern of reasonable care and competence, and apply technical knowledge and skill applied by good standing architects in the same locality
** shall not engage in harassment or discrimination
** shall not wantonly disregard the rights of others

  • design for human dignity and the health, safety, and welfare of the public
  • maintain and improve knowledge and skill
  • seek to raise architectural standards in aesthetics, education, research, training, and practice
  • respect and seek to improve society and the environment
  • respect and help conserve their natural and cultural heritage
  • promote allied arts and contribute to the knowledge of the building industries as a whole
  • not engage in conduct involving wanton disregard of the rights of others
  • not in engage in harassment of discrimination based on race, sex, religion, national origin, age, disabilities, caregiver status, gender, gender identity, or sexual orientation
54
Q

AIA Code of Ethics and Professional Conduct

A

AIA members are dedicated to the highest standards of professionalism, integrity and competence. The AIA Code of Ethics guides members’ conduct in fulfilling those obligations.

Addresses responsibilities to:

  • the public
  • the client
  • building industries
  • the art and science of architecture
  • continuum of knowledge and creation

Requirement for AIA membership

Violation of rules subject to disciplinary action by National Ethics Council (NEC)

55
Q

AIA Code of Ethics and Professional Conduct: Canon II

A

Obligations to the Public
Members should:
** shall not knowingly violate the law
** shall not bribe public officials through money nor gifts intending to influence their judgement
** shall not accept payments or gifts intended to influence their judgment if serving in a public capacity
** shall disclose when being compensated for making architectural statements
** shall not engage in fraudulent conduct
** shall not help a client do anything fraudulent or illegal
** shall make reasonable efforts to inform their client of potential environmental impacts may occur as result of work
** Take the 3 following actions if the architect becomes aware of a decision made by the architect’s employer or client, against the architect’s advice, that violates applicable federal, state, or local building laws and regulations, and that will, in the architect’s judgement, materially and adversely affect the health and safety of the public:
1. Refuse to consent to the decision
2. Report the decision to the official charged with enforcement of building laws and regulations
3. Terminate the provision of services unless the architect is able to cause the matter to be resolved by other means

  • promote and serve public interest
  • promote fairness and safety in providing services
  • render pro bono services
  • be involved in civic activities
  • never help a client with anything fraudulent or illegal
  • make reasonable efforts to advice clients of their obligations to the environment
  • make reasonable efforts to inform clients of potential environmental impacts that may occur as a result of their work
  • uphold the law
  • never try to influence a public official with a payment
  • never accept payment intended to influence their judgment
  • Take the 3 following actions if the architect becomes aware of a decision made by the architect’s employer or client, against the architect’s advice, that violates applicable federal, state, or local building laws and regulations, and that will, in the architect’s judgement, materially and adversely affect the health and safety of the public:
    1. Refuse to consent to the decision
    2. Report the decision to the official charged with enforcement of building laws and regulations
    3. Terminate the provision of services unless the architect is able to cause the matter to be resolved by other means
56
Q

AIA Code of Ethics and Professional Conduct: Canon III

A

Obligations to the Client
Members should:
** in performing services, shall take into account applicable laws and regulations and may rely on the advice of other qualified persons in interpreting intent and meaning of regulations
** shall perform services only when they are qualified by education, training, or experience in the specific technical areas involved
** shall not mislead existing or prospective clients about the results that can achieved through their services nor by means that violate the law or Code
** shall not material alter scope or objectives of a project without client’s consent
** shall act with impartiality in fulfilling their professional responsibilities, even though paid by the owner and owning the owner loyalty
** shall not knowingly disclose information that would adversely affect client or information held in confidence (unless information is unlawful or harmful or contrary to other ethical duty)

  • serve clients competently, professionally, and in a timely manner
  • be truthful and candid in professional encounters
  • exercise unbiased judgment
  • avoid conflicts of interest
  • keep clients informed about their projects
  • maintain client confidentiality

think: nothing about laws or claiming credit, all about serving the client honestly and competently and keeping them informed

57
Q

AIA Code of Ethics and Professional Conduct: Canon IV

A

Obligations to the Profession:
Members should:
** shall file a complaint with the NEC if having substantial information which leads to reasonable belief that another member has violated the Code which raises serious questions as to that Member’s honest, trustworthiness, or fitness as a Member
** shall not sign or seal drawings, specifications, reports, or other professional work for which they do not have responsible control
** shall not knowingly make false statements of material fact
** shall not knowingly make misleading, deceptive, or false claims about their professional qualifications, experience, or performance, and shall accurately state scope of work for which they claim credit
** shall make reasonable efforts to ensure that those under their authority conform to the Code

  • uphold and promote the integrity and dignity of the profession
  • practice with honesty and fairness
  • not knowingly make false statements
  • be honest about their qualifications and the work they claim credit for
  • not sign and seal documents for which they do not have responsible control
  • ensure that their employees/those under their authority conform to the Code of Ethics
  • file a complaint with the National Ethics Council if another member has committed a violation

think: not about laws, but more about honesty and integrity/dignity of the profession and compliance with the Code of Ethics for themselves and others

58
Q

AIA Code of Ethics and Professional Conduct: Canon V

A

Obligations to Colleagues
Members should:
** treat colleagues and employees with mutual respect and provide an equitable working environment.
** if agreed to work with individuals in their internship or AXP shall reasonable assist in proper and timely documentation in accordance with that program
** members shall recognize the professional contributions of their employees, employers, professional colleagues, and business associates
** not leave a firm taking drawings, designs, or other materials without the permission of their employer
** not withhold permission from a departing employee to take copies of non-confidential drawings, etc related to their work

  • respect the rights of colleagues and acknowledge their professional contributions
  • provide associates and employees with suitable working conditions and fair compensation
  • nature fellow professionals through their education, internship, and careers
  • reasonable assist individuals in an internship program in proper timely documentation
  • give credit to others for their professional work
59
Q

AIA Code of Ethics and Professional Conduct: Canon VI

A

Obligations to the Environment
Members should:
** consider with clients the impact of each project on the environment

  • acknowledge their professional responsibilities to promote sustainable design and to implement energy and resource conscious design
  • set ambitious performance goals for greenhouse gas emission reduction for each project
  • optimize water conservation for each project
  • select and use building materials to minimize exposure to toxins and pollutants
  • incorporate adaption strategies to anticipate extreme weather events and minimize adverse effects on the environment, economy, and public health
60
Q

What are the 5 categories of “human resource management” or “personnel management”?

A
  • Hiring employees
  • Managing employees
  • Compensating employees
  • Terminating employees
  • Legal responsibilities of having employees
61
Q

What are 2 conditions under which employees are hired?

A
  1. Formal employment (signed contract)

2. Employment at will (no signed contract)

62
Q

Noncompete clause or restrictive covenant

A

Part of a formal employment contract signed by both employee and employer that puts limitations on actions after leaving a firm, including:

  • limits or prohibits who the employee may work for during a specific amount of time after leaving the firm
  • setting up a competing business in the same area
  • working for the firm’s clients
  • passing confidential information about the firm
63
Q

Employment at Will

A

A condition under which employees are hired such that:

  • no formal employment contract is used
  • employee can be terminated at any time without explanation
  • employee can quit at any time for any reason
  • employee is still protected from termination based on age, sex, religion, etc
64
Q

What are 2 types of workers?

A
  1. Freelancers or independent contractors

2. Employee

65
Q

How does the IRS differentiate a freelancer/independent contractor from and an employee?

A
  1. Behavioral control
    - hired for specific project
    - worker controls when/where they work
    - worker provides own supplies/equipment
  2. Financial control
    - worker receives no benefits from firm other than payment for service
    - firm does not need to withhold taxes, pay benefits, etc.
  3. Relationship between worker and employer:
    - worker is free to work for other firms at the same time
66
Q

What are 8 factors of good management?

A
  1. development of a sound business plan with clear direction
  2. policy statements regarding personnel
  3. stable financial plan
  4. rigorous project management procedures
  5. clear direction for employees
  6. share goals of the organization to see the big picture
  7. listen to employee’s complaints and suggestions
  8. firm management should continue their own education in personnel management
67
Q

AIA Standard Job Descriptions

A
Principal
Project Manager
Design Director
Department Head
Architect/Designer
Intern
68
Q

Compensation

A
  • any kind of payment made to employees for work

- includes base salary and benefits

69
Q

Performance evaluation

A

a formal review performed by a manager to assess each employee’s performance

  • tells employees how they are doing and what they need to improve
  • must be objective, treat all employees equally, and be based on employee’s job description
  • basis for raises, promotions, terminations
  • protects firm from claims by employees
  • typically once a year
  • more than 1 person should evaluate an employee to maintain objectivity
70
Q

What are 3 methods to help employees feel satisfied in their contributions to a firm?

A
  1. Quality Control Circle
  2. Study Groups
  3. Employee Stock Ownership Program (ESOP)
71
Q

Quality Control Circle

A

A method to help employees feel satisfied in their contributions to a firm:

A small circle of employees who meet regularly among themselves and with management representatives to identify and resolve issues that affect their area of work.

General idea is that employees know their day-to-day issues and what can improve them better than their managers do.

72
Q

Study Groups

A

A method to help employees feel satisfied in their contributions to a firm:

Groups of employees that work on specific projects to be submitted to principals for study and implementation.

General idea is that employees want to contribute more than the basic day-to-day tasks.

73
Q

Employee Stock Ownership Program (ESOP)

A

A method to help employees feel satisfied in their contributions to a firm:

Employees are given stock in the company or cash to invest in other stocks, with the goal of being fully invested after 10-15 years. Better for large, financially stable firms.

General idea is that employees will want to stay longer at a firm and be more motivated to help it financially succeed.

74
Q

What are 2 typical reasons for termination?

A
  1. Low business volume (layoffs)
  2. Unacceptable behavior from employee

Note that employees cannot be terminated for age, activities outside of work (except moonlighting depending on the firm), time off for jury duty or military duties, or reporting company violations of health and safety laws.

75
Q

National Labor Relations Act (or Wagner Act)

A
  • Federal law tat regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Allows private sector employees to organize into trade unions.
  • Protects union employees from unfair labor practices by employers.
76
Q

Equal Pay Act

A
  • Federal law tat regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Requires equal pay for employees who have the same work duties, responsibilities, and experience
77
Q

Employee Eligibility Verification

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Requires employers to verify the employee’s right to work in the U.S. by maintaining an employee’s I-9 form for at least 3 years, as well as for one year after termination.
78
Q

Form I-9

A

Employment Eligibility Verification:

  • verifies the identity and employment authorization of employees
  • each employee to complete form
  • employers to maintain for at least 3 years, as well as for on year after termination
79
Q

Wages and Fair Labor Standards Act (FLSA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Establishes minimum wage, overtime, pay, record keeping, and child labor standards in both private sector and government employment
80
Q

Occupational Safety and Health Act of 1970 (OSHA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Requires employers to provide a safe work environment
  • Primarily aimed at construction sites, factories, and industrial plants
  • Can inspect offices and levy fines for failure to provide first aid kids, posted material safety data sheets, and fire extinguishers
81
Q

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Protects the privacy of individually identifiable health information
82
Q

Employee Retirement Income Security Act (ERISA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Sets minimum standards for pension plans in the private sector for those employers who have a pension plan program.
83
Q

Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 20 more employees.
  • Requires employers to temporarily continue group medical coverage if employee is terminated, work areas are reduced, employment is changed, or in the event of death, divorce, or other significant life events.
84
Q

Civil Right Act of 1991

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 15 more employees.
  • Prohibits discrimination on the basis of sex, race, color, religion, or national origin.
85
Q

Age Discrimination in Employment Act of 1967 (ADEA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 15 more employees.
  • Prohibits discrimination in employment for persons age 40 or over, including hiring, firing, segregation in the work place, and reducing wages or salary.
86
Q

Family and Medical Leave Act of 1993 (FMLA)

A
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 50 more employees.
  • Requires that companies give employees up to 12 weeks unpaid leave for child, spousal, or parental care, without initiate retribution or jeopardizing the employee’s job.
  • Also applies to an employee with a serious health condition.
87
Q

What is the difference between a marketing plan and public relations?

A

A marking plan is usually tied to obtaining a particular potential job or single potential client.

Public relations establishes and communicates a firm’s presence to various groups of people on many different level.

88
Q

What are 5 steps for a successful marketing plan?

A
  1. Identify work the firm wants to do
  2. Identify the geographical areas the firm wants to work in
  3. Identify who/what the competition is
  4. Identify how much work the firm needs
  5. Budget for marketing and PR
89
Q

What are common marketing techniques?

A
  • networking
  • corporate identity
  • brochures
  • social media
  • newsletters
  • powerpoint presentations
  • advertising
  • past clients
90
Q

How can networking help a marketing plan?

A

Identify lead on potential client(s).

91
Q

How can corporate identity help a marketing plan?

A

Create cohesive image of company based on logo, fonts, letterheads, business cards, etc.

Brand of the company.

92
Q

How can brochures help a marketing plan?

A

Provide concise, general information about the firm and aimed at a single potential client.

93
Q

How can social media help a marketing plan?

A

Communicate capabilities of a firm.

94
Q

How can newsletters help a marketing plan?

A

Effective in keeping firm’s name and work in front of a large audience on a regular basis.

95
Q

How can powerpoint presentations help a marketing plan?

A

Provide detailed information about the firm and aimed at a single potential or current client.

96
Q

How can advertising help a marketing plan?

A

Guarantee of reaching a given audience.

97
Q

How can past clients help a marketing plan?

A

Recommendations are one of the best resources for gaining new clients.

98
Q

What is the key to make public relations most effective?

A

Identify who target audience is and what their needs are.

99
Q

What are common ways to promote a firm through good PR?

A
  1. Press release
  2. Article about one of the firm’s projects
  3. Technical articles written by the architect
  4. Organizing seminars/workshops
  5. Volunteering for local service groups/projects
  6. Involvement in local politics
  7. Winning design awards
  8. Hosting open houses for the public
100
Q

How can a press release promote a firm?

A

Publishes a short statement about a newsworthy event related to the firm.

101
Q

How can an article about a firm’s project(s) help promote the firm?

A

Best if published in a magazine received by target audience, instead of an architectural journal/magazine.

102
Q

How can technical articles written by the architect help promote the firm?

A

By promoting the firm and its services. Confirm with client before posting as to not breach confidentiality.

103
Q

What are the objectives of the Practice Management ARE 5.0 exam?

A

Practice Management will assess objectives related to the management of architectural practice, including -

  • professional ethics
  • fiduciary responsibilities
  • the regulations governing the practice of architecture

The division will focus on issues related to pre-contract tasks including

  • negotiation
  • human resource management
  • consultant development

Candidates must demonstrate an understanding of and abilities in

  • business structure
  • business development
  • asset development and protection
104
Q

What are the 4 main objectives of the Business Operations Section in the Practice Management ARE 5.0 exam?

A

Asses resources within the practice (A/E):

  1. Analyze the staff needs of a practice and recommend criteria & protocol for:
    - hiring
    - staffing assignments
    - staff evaluations
    - staff scheduling
    - professional development
  2. Evaluation capital expenditures:
    - hardware
    - software
    - training

Apply regulations and requirements governing the work environment (U/A):
Demonstrate understanding of laws, regulations, and insurance that apply to running a practice, including:
- health insurance
- worker’s compensation
- general liability
- labor laws

Apply ethical standards to comply with accepted principles within a given situation (U/A).
Determine the appropriate responses to given situations which demonstrate your understanding of:
- laws
- rules of conduct
- ethics
responding to client requests and business practices.
Includes:
- plagiarism
- copyright or intellectual property infringement
- exaggeration
- label or slander

Apply appropriate Standard of Care within a given situation (U/A)
Understand the Standard of Care and:
- its implications on providing professional services
- the impact of errors and omissions
- responsibility to appropriate address vulnerabilities and risks associated with climate change
- how to appropriate respond to unknown conditions in order to protect the health, safety, and welfare of the public

105
Q

What are 4 issues that generate the majority of complaints to the National Ethics Council (NEC) regarding the AIA Code of Ethics and Professional Conduct?

A
  1. Attribution of credit
    - members should strive to promote dignitity and integrity of the profession
    - members should build their professional reputation on the merits of their own service and performance and give credit to others
    - members shall not lie or mislead about their professional qualifications, experience, or performance
    - members shall accurately state the scope of their responsibility on a project
    - members shall recognize and respect the professional contributions of their employees, employers, colleagues, etc.
  2. Accurate representation of qualifications
    - members shall demonstrate constant pattern of reasonable care and competence
    - members shall perform services only when they are qualified in the specific technical areas involved
    - member shall not alter scope of objects of a project without client’s permission
    - members shall not mislead clients about results that can be achieved through member’s services or violation of the law
  3. Attainment and provisions of examples of work
    - members leaving a firm shall not, without permission of employer or partner, take designs, drawings, data, reports, notes, or other materials relating to the firm’s work
    - members shall not unreasonable withhold permission from a departing employee or partner to take copies of designs, drawings, data, reports, notes, etc
  4. Basic honesty
106
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 50 more employees.
  • Requires that companies give employees up to 12 weeks unpaid leave for child, spousal, or parental care, without initiate retribution or jeopardizing the employee’s job.
  • Also applies to an employee with a serious health condition.
A

Family and Medical Leave Act of 1993 (FMLA)

107
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 15 more employees.
  • Prohibits discrimination in employment for persons age 40 or over, including hiring, firing, segregation in the work place, and reducing wages or salary.
A

Age Discrimination in Employment Act of 1967 (ADEA)

108
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 15 more employees.
  • Prohibits discrimination on the basis of sex, race, color, religion, or national origin.
A

Civil Rights Act of 1991

109
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to employers with 20 more employees.
  • Requires employers to continue group medical coverage if employee is terminated, work areas are reduced, employment is changed, or in the event of death, divorce, or other significant life events.
A

Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA)

110
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Sets minimum standards for pension plans in the private sector for those employers who have a pension plan program.
A

Employee Retirement Income Security Act (ERISA)

111
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Protects the privacy of individually identifiable health information
A

Health Information Portability and Accountability Act of 1996 (HIPAA)

112
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Requires employers to provide a safe work environment
  • Primarily aimed at construction sites, factories, and industrial plants
  • Can inspect offices and levy fines for failure to provide first aid kids, posted material safety data sheets, and fire extinguishers
A

Occupational Safety and Health Act of 1970 (OSHA)

113
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Establishes minimum wage, overtime, pay, record keeping, and child labor standards in both private sector and government employment
A

Wage and Fair Labor Standards Act (FLSA)

114
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Requires employers to verify the employee’s right to work in the U.S. by maintaining an employee’s I-9 form for at least 3 years, as well as for one year after termination.
A

Employment Eligibility Verification

115
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Requires equal pay for employees who have the same work duties, responsibilities, and experience
A

Equal Pay Act

116
Q
  • Federal law that regulates the employer-employee relationship.
  • Applicable to all employers regardless of number of employees.
  • Allows private sector employees to organize into trade unions.
  • Protects union employees from unfair labor practices by employers.
A

National Labor Relations Act (Wagner Act)

117
Q

Name 7 federal laws that regulate the employer-employee relationship and apply to any company regardless of number of employees?

A
  • Employee Eligibility Verification
  • National Labor Relations Act (or Wagner Act)
  • Wages and Fair Labor Standards Act
  • Equal Pay Act
  • Employee Retirement Income Security Act (ERISA)
  • Occupation and Health Safety Act of 1970 (OSHA)
  • Health Information Propagation and Accountability Act of 1996 (HIPAA)

think: unions, equal pay, employee eligibility, fair wages and labor, OSHA, HIPAA, retirement security

118
Q

Name 2 federal laws that regulate the employer-employee relationship and apply to any company that has 15 or more employees?

A
  • Civil Rights Act of 1991
  • Age Discrimination in Employment Act of 1967 (ADEA)

think: discrimination

119
Q

Name 1 federal law that regulates the employer-employee relationship and applies to any company that has 20 or more employees?

A

Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA)

think: continuation of health coverage

120
Q

Which federal laws that regulate the employer-employee relationship apply to any company that has 50 or more employees?

A

Family and Medical Leave Act of 1993 (FMLA)