Practice Exam Flashcards
Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected.
Which two actions allow the System Administrator to provide enhanced security for this field?
Choose 2 options.
A. Configure different Page Layouts for users.
B. Create an Encrypted Text field.
C. Update Field-Level Security settings.
D. Use different Record Types for users.
Create an Encrypted Text field.
Update Field-Level Security settings.
Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.
What is the minimum number of workflows needed to accomplish this task?
A. Four workflow rules for create and update on Opportunities and Accounts
B. One workflow rule with two email alerts
C. Two workflow rules with one email alert each
D. No workflow rules, but two email alerts
Two workflow rules with one email alert each
Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record.
What should the System Administrator do to help prevent duplicates during these imports?
A. Use the ID from the order system in place of the Salesforce ID.
B. Use VLOOKUP to find matching records in Salesforce.
C. Create a unique External ID field on Accounts in Salesforce for matching.
D. Create a formula field that identifies matches.
Create a unique External ID field on Accounts in Salesforce for matching.
What should a System Administrator do to organize the fields available on a report?
A. Modify the standard report type.
B. Enable Dynamic Reports.
C. Create a custom report type.
D. Edit the Report Builder layout.
Create a custom report type.
An administrator needs to configure Ursa Major Solar’s Salesforce Mobile app with the company’s brand-specific images and color schemes.
Which set of branding options should the administrator use?
A. Loading Page Color, Action Colors, Loading Page Logo
B. Individual Page Colors, Multiple Loading Page Logos
C. Loading Page Logo, Brand Color, Loading Page Color
D. Tab Colors, Action Colors, Loading Page Logo
Loading Page Logo, Brand Color, Loading Page Color
At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the account before the email link expires by default.
How long does the user have before the link expires?
A. 10 days
B. 6 days
.
C. 14 days
D. 7 days
7 days
Ursa Major Solar (UMS) is configuring the lead conversion process.
Which two factors should UMS consider before setting up the process?
Choose 2 options.
A. Roll-up summary lead fields can be mapped to custom contact fields.
B. Custom lead fields can be mapped to custom object fields.
C. Standard lead fields are automatically converted to account, contact, and opportunity fields.
D. Custom lead fields can be mapped to account, contact, and opportunity fields.
Standard lead fields are automatically converted to account, contact, and opportunity fields.
Custom lead fields can be mapped to account, contact, and opportunity fields.
The customer support team wants to use a different Page Layout when closing a Case.
Which method should the System Administrator use to fulfill this request?
A. Case Close Page Layout
B. Record Type and Page Layout
C. Support Process
D. Field-Level Security
Case Close Page Layout
What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline?
A. Create a dashboard for each user.
B. Create a dashboard folder for each user.
C. Set a Dashboard filter to the current user.
D. Set the Dashboard Running User to the current user.
Set the Dashboard Running User to the current user.
How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner’s last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?
A. Create Scheduled Reports.
B. Create Opportunity Update Reminders.
C. Create a Chatter Group.
D. Create Scheduled Dashboards.
Create Opportunity Update Reminders.
Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned?
Choose 2 options.
A. Contact
B. User
C. Profile
D. Queue
User
Queue
Ursa Major Solar uses the following:
Private data access model for cases
Support agents, who own cases
Product specialists who occasionally need access to cases in their product line
What are two actions that will allow the appropriate access in this scenario?
Choose 2 options.
A. A case escalation rule assigns ownership to product specialists.
B. Case owners configure pre-defined case teams.
C. Case owners manually add product specialists to ad hoc case teams.
D. Administrators configure pre-defined case teams and assignment rules.
Case owners manually add product specialists to ad hoc case teams.
Administrators configure pre-defined case teams and assignment rules.
Universal Containers has asked its Administrator to automatically set some fields when a Lead is created.
What is the best way for the administrator to perform this automation?
A. Use a Screen Flow with default values
B. Create 1 Workflow rule per field
C. Use Process Builder that launches a flow
D. Record Triggered-Flow that runs Before save
Record Triggered-Flow that runs Before save
The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days.
Where should the System Administrator change the password expiration period for these users?
A. Permission Sets assigned to the Users
B. Profiles assigned to the Users
C. Roles assigned to the Users
D. Individual User records
Profiles assigned to the Users
An administrator at Ursa Major Solar is using sharing rules to grant record access to users.
Which two types of record access can the administrator grant?
Choose 2 options.
A. Read/Write/Transfer
B. Read/Write
C. Read Only
D. Read/Write/Delete
Read Only
Read/Write
Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors.
What should the System Administrator implement?
A. Competitors on the Opportunity Page Layout
B. Strength and Weakness fields on Company Information
C. Big Deal Alerts on high-value Opportunities
D. Products and Pricebooks on Opportunity Line Items
Competitors on the Opportunity Page Layout
When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?
A. They are automatically assigned to another user.
B. They are automatically deleted.
C. They are automatically assigned to the administrator.
D. They are assigned to the deactivated user until reassigned.
They are assigned to the deactivated user until reassigned.
Ursa Major Solar has a million new Account records to upload into Salesforce.
What is the recommended method for uploading this data?
A. Utilize the Data Loader.
B. Request help from Salesforce.
C. Utilize the Data Import Wizard.
D. Utilize an AppExchange app.
Utilize the Data Loader.
Recently, one of Ursa Major Solar’s (UMS) competitors lost critical data after a powerful hurricane caused multiple power outages.
UMS needs to ensure that its Salesforce data is backed up and protected from such an event.
Which two statements are true regarding this goal?
Choose 2 options.
A. UMS can download an app from the AppExchange.
B. UMS can use Salesforce’s weekly or monthly backup service, which is provided via a zip file.
C. UMS can use Salesforce’s daily backup service, which is provided via a zip file.
D. UMS should contact Salesforce Support for a free backup.
UMS can download an app from the AUMS can use Salesforce’s weekly or monthly backup service, which is provided via a zip file.ppExchange.
Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce.
How many of the board members can be added to a single Email Alert?
A. Up to 25 additional email addresses can be added to the Email Alert.
B. Up to 250 additional email addresses can be added to the Email Alert.
C. Up to 5 additional email addresses can be added to the Email Alert.
D. It is not possible to add additional email addresses to the Email Alert.
Up to 5 additional email addresses can be added to the Email Alert.
A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record.
What reason should the System Administrator give for why this is occurring?
A. This field is defined as Read-Only on the Page Layout.
B. This field is Read-Only in Field-Level Security settings.
C. This is a System Audit field and it is Read-Only for existing records.
D. This user does not have Edit permissions on the Account object.
This is a System Audit field and it is Read-Only for existing records.
What are two Initial Submission Actions in an Approval Process?
Choose 2 options.
A. The record is locked for everyone except the Owner.
B. An outbound message can be sent to another application.
C. A task can be assigned to users in a specific Profile.
D. The value of a field on the record can be updated.
An outbound message can be sent to another application.
The value of a field on the record can be updated.
An administrator at Ursa Major Solar wants to allow a sales user to relate an opportunity to a campaign.
What are two ways to accomplish this goal?
Choose 2 options.
A. Use the campaign hierarchy related list on the opportunity.
B. Utilize the campaign influence related list on the opportunity.
C. Choose the primary campaign source for the opportunity.
D. Select the campaign record type when creating the opportunity.
Utilize the campaign influence related list on the opportunity
Choose the primary campaign source for the opportunity.
A user is unable to log in to Salesforce.
What should a Salesforce administrator do?
A. Unlock the User.
B. Change the user’s profile.
C. View the user’s login history.
D. Ask the user to change their password.
View the user’s login history.
