Data Modeling

Question 1

A ____ ___ ____ and ____ must be unique for that object to avoid merge and display issues.

Answer 1

custom field name and label

For example, if you create a field label called Email and a standard field labeled Email already exists, the merge field may be unable to distinguish between them. Adding a character or a qualifier to the custom field name makes it unique. For example, Email2 or Email Lead

Question 2

Where do you create customize fields

Answer 2

Setup, Object Manager

Question 3

How do you update support plan information on an account?

Answer 3

App Launcher - Service - Accounts - Details

Question 4

______ picklists help users enter accurate and consistent data. A ______ picklist is a custom or multi-select picklist for which the valid values depend on the value of another field, called the controlling field.

Answer 4

dependent, dependent

Question 5

_____ fields can be any picklist (with at least one and fewer than 300 values) or checkbox field on the same record.

Answer 5

Controlling

Question 6

How to create a dependency between fields

Answer 6

Setup, Object Manager tab, “choose your area”, Fields & Relationships, Field Dependencies, New

Question 7

The field that drives filtering is called the “_____ field.”

Answer 7

controlling

Question 8

The field that has its values filtered is called the “____ field.”

Answer 8

dependent

Question 9

How to create a new support process

Answer 9

Setup, Home tab, support processes, new

Question 10

____ values specific to a situation reduce your users’ frustration and improve accuracy over a generic bucket where a catch-all would be otherwise selected.

Answer 10

Picklist

Question 11

How to add picklist Values

Answer 11

Setup, Object Manager, Case, Field & Relationships, Type

Question 12

____ ___ define conditions that determine how leads or cases are processed.

Answer 12

Assignment rules

Question 13

_____ rules automatically escalate a case when it meets the criteria you choose.

Answer 13

Escalation

Question 14

main features of Salesforce Identity

Answer 14

Single sign-on
Connected apps
Social sign-on
Multi-factor authentication
My Domain
Centralized user account management
User provisioning
App Launcher

Question 15

___ is required for all users who log in to the Salesforce UI

Answer 15

MFA - Multi-Factor Authentication

Question 16

Here are the three protocols that Salesforce and other identity vendors follow to implement identity solutions.

Answer 16

SAML
OAuth 2.0
OpenID Connect

Question 17

____ is the protocol that makes moving seamlessly between Salesforce orgs and applications without logging in repeated happen

Answer 17

Security Assertion Markup Language (SAML)

Question 18

SAML is an ___-based protocol

Answer 18

XML

Question 19

_____ is an open protocol used to allow secure data sharing between applications. The user works in one app but sees the data from another

Answer 19

OAuth (Open Authorization) 2.0

Question 20

When developers want to integrate their app with Salesforce, they use ___

Answer 20

OAuth APIs

examples:
A mobile app that pulls contacts from a Salesforce org uses OAuth.
A Salesforce org that gets contacts from another service also uses OAuth

Question 21

_____ adds an authentication layer on top of OAuth 2.0 to enable secure exchange of user information

Answer 21

OpenID Connect protocol

OpenID Connect is built for today’s world of social networks.

Question 22

____ means who a person is. These days, authentication is often used as shorthand for authorization and authentication.

Answer 22

Authentication

Question 23

____ means what a person can do.

Answer 23

Authorization

Question 24

____ specifies the set of rules that enable systems to exchange information. Generally, the term protocol and standard are used interchangeably.

Answer 24

Protocol

Question 25

___ is a specification, a set of industry practices that vendors agree to support. Often, a standard contains a protocol to specify how the companies implement the standard.

Answer 25

Standard

Question 26

____ are what the user supplies to log in to a system.

Answer 26

Username and password

Credentials

Same thing

Question 27

____ enables a person to log in once and access other apps and services without logging in again.

Answer 27

Single sign-on (SSO)

Question 28

____ enables a person to log in to an app using the credentials established with a social account like Google. That app accepts the Google credentials, and the user doesn’t have to create another account and password.

Answer 28

Social sign-on

Question 29

_____ is a trusted service that enables users to access other websites and services without logging in again.

Answer 29

Identity provider (your already logged into)

Question 30

_____ is a website or service that hosts apps and accepts identity from an identity provider.

Answer 30

Service provider (your trying to log into)

Question 31

Which protocol allows secure data sharing between applications?

Answer 31

Oauth

Question 32

Which language is SAML based on

Answer 32

XML

Question 33

Which of the following is true when Salesforce acts as an identity provider to an external application?

Answer 33

A user logged in to Salesforce can flow through to the external application