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ServiceNow CSA > Practice Exam #1 > Flashcards

Practice Exam #1 Flashcards

1
Q

ServiceNow can import data from which of the following external data source types when a valid transform map is available?

A

1) JDBC
2) LDAP
3) OIDC
4) REST (IntegrationHub)
5) Custom (Load by Script)

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2
Q

What is the Configuration Item [cmdb_ci] table?

A

It stores the basic attributes of all the configuration items.

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3
Q

What is the Base Configuration Item [cmdb] table?

A

It is the base CMDB table for non-IT CIs.

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4
Q

What is the CI Relationship [cmdb_rel_ci] table?

A

It contains CI relationship data.

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5
Q

What is the Configuration File [cmdb_ci_config_file] table?

A

It is one of the CI types.

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6
Q

What is created by default when you create a new table?

A

1) Application Menu with the same name as the table Label.

2) Module with the plural of the table Label.

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7
Q

What role is required to enable multiple form splits on the platform?

A

Form Splits require the “admin” role.

Ex: |-split-|

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8
Q

What related list can you use to extend and track the different types of groups assigned to a Configuration Item (CI)?

A

The “Teams” related list.

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9
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

A

UI Policy Action

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10
Q

Which CMDB features tracks the activities and history of data sources as they insert and update CI attributes?

A

1) Multisource CMDB
2) CMDB 360

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11
Q

What are the (3) Data Management Plugins?

A

1) Data Archiving
2) Database Rotations
3) Many-to-Many Task Relations

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12
Q

What is “Data Archiving”?

A

It provides the ability to archive records to minimize performance issues.

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13
Q

What are “Database Rotations”?

A

It provides tools for managing large tables to minimize performance issues.

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14
Q

What tab contains the “Activity Stream” for a task?

A

Notes tab

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15
Q

What is required to grant the “admin” role to a user?

A

The granting user must also have the “admin” role.

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16
Q

The CMDB is the authoritative source of what information?

A

1) Support Group
2) Owner
3) Contact

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17
Q

What do access control list rules specify?

A

1) The object and operation being secured.
2) The permissions required to access the object.

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18
Q

AN incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the “Service Desk > My Groups Work” lists.

What could explain this?

A

1) The incident manager does not have the “itil” or “service_fulfiller” role.
2) The incident manager is not a member of the Critical Incidents group.

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19
Q

What (3) operations can you do on the homepages with the Homepage deprecation help tool?

A

1) Retire a homepage.
2) Restore retired homepages as dashboards
3) Convert a homepage.

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20
Q

What changes are automatically reflected in dynamic application services?

A

Any change to CI relationships in the CMDB CI Relationship table.

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21
Q

How do you modify data pill values in Flow Designer without writing scripts?

A

Use transform functions.

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22
Q

What can be set up to auto-assign all new Hardware category Incidents to a particular group?

A

1) Assignment Rules
2) Business Rules
3) Data lookup rules

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23
Q

What collaboration tool can you access using the bubble icon on the banner? (Not Sidebar circular one)

A

Connect Chat

24
Q

What platform feature, combined with field normalization, does CMDB use to automatically check a CI’s uniqueness?

A

Identification and Reconciliation Engine (IRE)

25
Q

What are the (3) Database View limitations?

A

1) Database views cannot be created on tables that participate in table rotation.
2) It is not possible to edit data within a database view.
3) In a clone request, database view tables cannot be added as a data preserver.

26
Q

What do Application Services represent from an Application Portfolio Management (APM) perspective?

A

Installed Instances.

27
Q

What Chatbot on the Now Platform allows you to send notifications directly to Slack and Microsoft Teams users?

A

Virtual Agent.

28
Q

In what order are Access Controls evaluated?

A

First at the Table-level, then at the Field-level.

29
Q

What scores are found on the CMDB health dashboard?

A

1) Correctness
2) Compliance
3) Completeness

30
Q

What allows users to see a time-stamped history of all actions taken within a record?

A

Activity Stream.

31
Q

What are the (3) types of permissions that can be configured in an access control rule?

A

1) Role.
2) Conditions.
3) A script that sets the “answer” variable to “true” or “false”.

32
Q

What sorting options are available when searching for a knowledge article on the Knowledge Portal?

A

1) Newest
2) Relevancy
3) Views
4) Alphabetical

33
Q

What (3) scores are found on the CMDB health dashboard?

A

1) Correctness
2) Compliance
3) Completeness

34
Q

What are (3) true statements about platform scripting?

A

1) UI Actions can execute both client-side and server-side.
2) Data Policy can be run as a UI policy client-side.
3) Business rules are not real-time and do not monitor fields on a form.

35
Q

What integration with Catalog Builder enables you to translate the content of the catalog items on the Catalog Builder dashboard?

A

Localization Framework

36
Q

What can you do with homepages on upgraded instances when the Next Experience UI is enabled?

A

View existing homepages.

37
Q

What (3) IT challenges can be solved with the CMDB?

A

1) Regularly maintain complex data for accuracy.
2) Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database.
3) Make sense of data to drive decisions and services.

38
Q

What field type on a form has a clickable icon that provides a preview of the associated record?

A

Reference

39
Q

Where do you define user conditions to determine who can access catalog items?

A

User Criteria [user_criteria]

40
Q

Define “Application Service”.

A

It is a set of interconnected applications and hosts configured to offer a service to an organization.

41
Q

What are the requirements for an ACL rule to grant a user access to an object?

A

1) The condition must evaluate to “true”.
2) The script must evaluate to “true” or return an answer variable with the value of “true”.
3) The user must have on of the roles in the required roles list. If the list is empty, this condition evaluates to true.

42
Q

What dictionary attribute do you use to list all the columns you want visible on a reference field’s drop-down list?

A

ref_ac_columns

43
Q

What dictionary attribute specifies the name of the client-side JavaScript class that creates the drop-down auto-completion choices.

A

ref_auto_completer

44
Q

Which form view is displayed when clicked on the reference icon of a field in a form?

A

“sys_popup”

45
Q

What plugin must be activated to onboard a large volume of external users to a custom application in your instance?

A

External User Self-Registration (com.snc.external_user_self_registration)

46
Q

What report type requires access to the data to view it?

A

List Report.

47
Q

What variable type do you use to allow requesting a catalog item on behalf of another user or multiple users?

A

“Requested For”

48
Q

What are the (3) database views for incident management in the base system?

A

1) incident_metric
2) incident_time_worked
3) incident_sla

49
Q

What is a requirement for using the CMDB Data Manager?

A

Ensuring there is an active life-cycle rule corresponding to each target class in a life-cycle policy.

50
Q

Admins and Application Developers can create tables that do not exist in the base system to store application data. What are these tables called?

A

Custom tables.

51
Q

What is the recommended way to share a report?

A

Select Share

52
Q

What allows you to see more information on the same screen real estate when using Visual Task Boards?

A

Compact Cards

53
Q

Can import sets add data to encrypted fields?

A

NO!

54
Q

What are the (4) different ways tables can be related to each other?

A

1) One-to-Many
2) Database Views
3) Many-to-Many
4) Extensions

55
Q

What (3) notification actions can be accepted in provider notification definitions?

A

1) Scriptable Actions
2) Flow Actions
3) Virtual Agent

56
Q

What (4) tables allow you to filter the Reports list?

A

1) My Reports
2) Group
3) Global
4) All

57
Q
A

ServiceNow CSA (7 decks)

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