CSA Study Sheet Night #4

Question 1

What are the (4) reasons to develop custom apps in ServiceNow?

Answer 1

1) Replace outdated, inadequate business applications and processes.
2) Extend service delivery across all enterprise departments.
3) Enhance the value of ServiceNow.
4) Increase automation and consolidation in enterprise service management.

Question 2

What is “App Engine Studio (AES)”?

Answer 2

Aka “Studio”, it is a low-code development tool designed for automating business processes and solving business problems.

It allows for quick app creation, accessing resources, and adding various functionalities.

Question 3

What are the (5) main features and utilities of AES? 5th***

Answer 3

1) Building apps using templates or from scratch.
2) Viewing and searching created applications.
3) Access to tutorials and resources.
4) Adding data, logic, experience, and security.
5) ***Requires a separate purchase depending on licensing.

Question 4

How do you access “App Engine Studio (AES)”?

Answer 4

App Engine -> App Engine Studio

Question 5

Who are “Delegated Developers” in ServiceNow?

Answer 5

They are users/groups that are non-administrators who are assigned permissions to develop applications.

Question 6

What (10) permissions can be granted to “Delegated Developers”?

Answer 6

1) All File Types.
2) Integrations.
3) Reporting.
4) Workflow.
5) Service Catalog.
6) Service Portal.
7) Flow Designer.
8) Tables & Forms.
9) Manage ACLs & Roles.
10) Allow Scripting.

Question 7

Describe the “All File Types” permission.

Answer 7

Grants access to all application file types.

Question 8

Describe the “Integrations” permission.

Answer 8

Grants access to web service APIs, REST APIs, and data sources.

Question 9

Describe the “Reporting” permission.

Answer 9

Grants access to reports and scheduled reports.

Question 10

Describe the “Workflow” permission.

Answer 10

Grants access to Workflow Editor and Activity Creator.

Question 11

Describe the “Service Catalog” permission.

Answer 11

Grants access to catalog related file types such as catalog items, record producers, and variables.

Question 12

Describe the “Service Portal” permission.

Answer 12

Grants access to the Service Portal editor.

Question 13

Describe “the “Flow Designer” permission.

Answer 13

Grants access to the Flow Designer.

Script action steps require “allow_scripting” permission.

Question 14

Describe the “Tables & Forms” permission.

Answer 14

Grants access to model and layout-related file types such as table columns, form layout, and list-layout.

Question 15

Describe the “Manage ACLs & Roles” permission.

Answer 15

Grants access to security-related file types such as access controls and user roles.

Question 16

Describe the “Allow Scripting” permission.

Answer 16

Grants access to script fields within Business Rules, Client Scripts, and Flow Designer.

Question 17

What are “Application Scopes”?

*3 fuckin parts

Answer 17

They protect applications by identifying and restricting access to available artifacts and data.

The default is Global Scope, with custom applications having private scopes.

Scoped applications use “x_” as a prefix while global custom applications use “u_”.

Question 18

Describe the “Automated Test Framework (ATF)”.

*MF’in 2 parts

Answer 18

The ATF allows users to create and run automated tests after modifying an instance. It produces a Test Result Record.

It tests user actions like
-form interactions
-searching
-business rules
-handling REST requests

Question 19

Navigation: How do you access the “ATF” application?

Answer 19

All -> Automated Test Framework (ATF)

Question 20

What is the PDI in ServiceNow?

Answer 20

Personal Development Instance.

Question 21

What is the recommended deployment cycle in ServiceNow?

Answer 21

1) Develop in the Development Instance.

2) Test in the Test Instance.

3) Deploy tested app to the Production Instance.

*It’s recommended to clone the Production instance to Test and Development to keep them updated.

Question 22

Describe the “Guided Application Creator (GAC)”.

Answer 22

It is an intuitive interface for building applications. It uses a step-by-step process to guide users through the app development process.

*It doesn’t support Edge, Internet Explorer, or older browsers.

Question 23

What is the “Documentation Developer” in ServiceNow?

Answer 23

It’s available through the ServiceNow Developer website.