CSA Study Sheet Night #4 Flashcards
What are the (4) reasons to develop custom apps in ServiceNow?
1) Replace outdated, inadequate business applications and processes.
2) Extend service delivery across all enterprise departments.
3) Enhance the value of ServiceNow.
4) Increase automation and consolidation in enterprise service management.
What is “App Engine Studio (AES)”?
Aka “Studio”, it is a low-code development tool designed for automating business processes and solving business problems.
It allows for quick app creation, accessing resources, and adding various functionalities.
What are the (5) main features and utilities of AES? 5th***
1) Building apps using templates or from scratch.
2) Viewing and searching created applications.
3) Access to tutorials and resources.
4) Adding data, logic, experience, and security.
5) ***Requires a separate purchase depending on licensing.
How do you access “App Engine Studio (AES)”?
App Engine -> App Engine Studio
Who are “Delegated Developers” in ServiceNow?
They are users/groups that are non-administrators who are assigned permissions to develop applications.
What (10) permissions can be granted to “Delegated Developers”?
1) All File Types.
2) Integrations.
3) Reporting.
4) Workflow.
5) Service Catalog.
6) Service Portal.
7) Flow Designer.
8) Tables & Forms.
9) Manage ACLs & Roles.
10) Allow Scripting.
Describe the “All File Types” permission.
Grants access to all application file types.
Describe the “Integrations” permission.
Grants access to web service APIs, REST APIs, and data sources.
Describe the “Reporting” permission.
Grants access to reports and scheduled reports.
Describe the “Workflow” permission.
Grants access to Workflow Editor and Activity Creator.
Describe the “Service Catalog” permission.
Grants access to catalog related file types such as catalog items, record producers, and variables.
Describe the “Service Portal” permission.
Grants access to the Service Portal editor.
Describe “the “Flow Designer” permission.
Grants access to the Flow Designer.
Script action steps require “allow_scripting” permission.
Describe the “Tables & Forms” permission.
Grants access to model and layout-related file types such as table columns, form layout, and list-layout.
Describe the “Manage ACLs & Roles” permission.
Grants access to security-related file types such as access controls and user roles.
Describe the “Allow Scripting” permission.
Grants access to script fields within Business Rules, Client Scripts, and Flow Designer.
What are “Application Scopes”?
*3 fuckin parts
They protect applications by identifying and restricting access to available artifacts and data.
The default is Global Scope, with custom applications having private scopes.
Scoped applications use “x_” as a prefix while global custom applications use “u_”.
Describe the “Automated Test Framework (ATF)”.
*MF’in 2 parts
The ATF allows users to create and run automated tests after modifying an instance. It produces a Test Result Record.
It tests user actions like
-form interactions
-searching
-business rules
-handling REST requests
Navigation: How do you access the “ATF” application?
All -> Automated Test Framework (ATF)
What is the PDI in ServiceNow?
Personal Development Instance.
What is the recommended deployment cycle in ServiceNow?
1) Develop in the Development Instance.
2) Test in the Test Instance.
3) Deploy tested app to the Production Instance.
*It’s recommended to clone the Production instance to Test and Development to keep them updated.
Describe the “Guided Application Creator (GAC)”.
It is an intuitive interface for building applications. It uses a step-by-step process to guide users through the app development process.
*It doesn’t support Edge, Internet Explorer, or older browsers.
What is the “Documentation Developer” in ServiceNow?
It’s available through the ServiceNow Developer website.
