Practice Exam 1 Flashcards
(Utah) Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes?
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Which ServiceNow feature do you use to begin the creation of an application?
How can you measure and track article views, page views, and searches performed by unauthenticated users?
What are the different ways an end-user can leave feedback about an article?
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You can use the Data management plugins to define table relationships or minimise performance issues.
What are these plugins?
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Where does the System Administrator navigate to edit a catalogue item?
What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes?
In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant?
What are the three types of Flow Designer triggers?
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What CMDB table stores the basic attributes of all the configuration items?
Your manager asks you to build some reports on your group tasks.
Where do you navigate on the platform to start?
What is created by default when you create a new table?
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Which of the following is a true statement about importing data into ServiceNow?
What is selected on the Now Platform to impersonate another user?
What is created when an order is placed for a catalogue item?
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Which of the following applications is available to all users?
Which field type is Boolean and displays as a checkbox?
How can you access the local flow variables in the Flow Designer?
What functionality can you use to track the time a task has been open to ensure that tasks are completed within an allotted time?
Which of the following is an example of a base table that is extended but is not extending another table?
Where do you navigate to see the notifications that are currently defined on the Now Platform?
What related list can you use to extend and track the different types of groups assigned to a Configuration Item?
Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow?
Which of the following is a true statement about user impersonation?
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Who can add or remove widgets in a dashboard?
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You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions:
Incidents where the state is Resolved or Closed;
Incidents where the Assignment Group is one of your groups.
After clicking the Funnel icon and defining the first condition, what steps should you take?
What are the different types of Client Scripts that are supported in ServiceNow?
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What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?
What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues?
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What can be used to extend the Flow Designer to call 3rd party systems, such as automating Microsoft Services and infrastructure using PowerShell and REST?
What are the main sections when you are configuring email notifications?
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Which admin role is required to modify access control rules?
Form splits help you organise fields on a form into columns for an enhanced visual appeal.
What role is required to enable multiple form splits on the platform?
Select the report visualisation types you can generate from a list of records.
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What are the steps for applying an update set to an instance?
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ServiceNow can import data from which of the following external data source types when a valid transform map is available?
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Which of the following is an example of a CI Class switch?
Which icon should you double-click to expand and collapse the list of all Applications and Modules?
Which of the following are different ways to add favourites in Next Experience?
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Which tool do you use to determine the relationship between fields in an import set and an existing table?
Which of the following is a true statement about the admin role?
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Where can users set their notification preferences in the Next Experience UI?
Which of the following describes the relationship between the Problem and the Task tables?
What access control rules are created by default when creating a custom table?
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Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?
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Which tab contains the Activity Stream for a task?
(Utah) You can identify tables without report_view access control lists (ACLs) and evaluate which users won’t pass the read ACLs on a table.
What application allows you to compare reports against all report_view and the corresponding read ACLs?
What type of service catalogue item is used to create an incident or raise an HR case?
What is Configuration Item (CI)?
What are the different Schema relationship types that are supported for tables?
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What are the two options to define the fulfilment process for a service catalogue item?
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Which menu provides options related to viewing, configuring, creating favourites and saving form data?
What is the system behaviour when applying a data policy to the list view to make a field read-only?
Which search feature can you use to narrow down search results in ServiceNow?
There is a business requirement to restrict incident reporting to specific roles for better governance. The Development team decided to add a new access control (ACL), so only those roles can view the contents of the reports on the incident table.
What access control operation should they use to allow this access on the incident table?
Which of the following is a true statement regarding Flow Designer actions?
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What do each record and each field correspond to in a table?
The CMDB is the authoritative source of what information?
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