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prac sets Flashcards

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1
Q
  • We believe we can find a similar venue that offers better value for money.
  • Why choose Marina Bay Sands over budget-friendly venues?
A

I understand that value is a key consideration for you. While there may be other venues, Marina Bay Sands offers an unparalleled experience with world-class amenities, premium event spaces, and seamless service that ensures a truly elevated experience for your guests. We also have the advantage of a prime location in Singapore’s central business district, making accessibility convenient for your attendees.

+ While other venues may be cheaper, they do not provide the same level of service, technology, or networking opportunities that come with hosting an event at an iconic global destination.

What specific value points are most important to you? I’d be happy to tailor the proposal further.

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2
Q
  • How can I be sure that your services are as good as claimed? Can you show me proof?
  • Can you provide references or testimonials from previous large-scale events?
A

Marina Bay Sands has hosted numerous prestigious international events such as Disney Presents: A Night of Stars and Retail Asia Awards 2024. MBS has been named ‘Best
Business Event Venue’ multiple
times by the Singapore Tourism Board as well. To make you feel more reassured, I can provide you with testimonials and reviews from clients who have hosted their events with us before. Additionally, our multiple industry awards for hospitality and event excellence speak for themselves.

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3
Q
  • Compared to other hotels in the area, the rates at Marina Bay Sands seem higher than other hotels? What additional value does the hotel offer to justify this?
  • I found another hotel in the same area that offers additional perks like a complimentary city tour for a lower overall price.
A

I understand your concern, and I’d love to highlight why Marina Bay Sands provides exceptional value. Beyond our luxurious accommodations and state-of-the-art event facilities, we offer exclusive perks such as direct access to The Shoppes, a variety of Michelin-starred dining options, and world-class entertainment like the Sands Theatre and SkyPark. Your guests will also benefit from our integrated resort experience, which no other venue in Singapore can match.

Additionally, we can arrange exclusive experiences such as private SkyPark tours, VIP casino access, and behind-the-scenes culinary experiences at our celebrity chef restaurants.

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4
Q
  • We are not sure if this is the right time to book because we are still considering other options.
  • We are still evaluating other venues and won’t decide for another few weeks. Why should we commit to your hotel now?
A

I completely understand that committing to a venue is a big decision. However, I would like to highlight that Marina Bay Sands is a high-demand venue, and securing your preferred dates now ensures availability at the best possible terms. Additionally, if there are any concerns about flexibility, I’d be happy to discuss adaptable arrangements to give you peace of mind.

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5
Q

During the site inspection, some of the items you said you would be including for the Gala Night did not fully justify its current price for me as a client.

A

I truly appreciate your feedback and understand the importance of ensuring value in every detail of your event. Could you share which specific items didn’t meet your expectations? I’d be happy to revisit our proposal and find ways to enhance the offering, whether through additional customizations or alternative solutions that align better with your vision.

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6
Q

Is there a way to offer more flexible pricing options? Your proposal exceeds our budget.

A

I completely understand the need to stay within budget. While our rates are set based on the premium quality of our offerings, I’d be happy to explore alternatives, such as adjusting the event package, room categories, or other inclusions to better suit your financial considerations.

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7
Q

Would you be okay with us bringing more visitors than the accommodation can accommodate without charging more?

A

I appreciate your request, but for safety and comfort reasons, we must adhere to the occupancy limits of our accommodations. However, I’d be happy to explore alternatives such as upgrading to larger suites, providing additional rooms at a preferred rate, or arranging access to our premium lounges for your additional guests.

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8
Q
  • Our clients are already paying a high price for this package, and you are the salesperson in charge of it, surely you can provide me with a premium suite free for 4 nights. If you do so, I can confirm a long-term partnership with our company.
  • Could you offer me Four free room stays for a week. I will make sure to use your hotel for future projects and events?
A

I completely understand your request and truly appreciate your interest in a long-term partnership. Instead of a complimentary premium suite for 4 nights, I can offer you one complimentary night while the remaining 3 nights can be booked at our special corporate rate. Additionally, I can include other exclusive perks such as access to our Club Lounge or priority reservations at our fine-dining restaurants. Would that work for you?

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9
Q

I’m not sure if your hotel’s facilities are up-to-date and modern enough for our needs.

A

I understand your concern, and I want to assure you that Marina Bay Sands continuously invests in maintaining and upgrading our facilities. Our event spaces are equipped with state-of-the-art audiovisual technology, high-speed internet, and customizable lighting and stage setups. Additionally, we have a dedicated event management team to ensure your event runs seamlessly with the latest innovations in hospitality and conferencing.

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10
Q
  • Since my clients will be coming in at different timings, would you be able to accommodate a more flexible check-in timing for them?
  • The check-in and check-out times don’t align well with the flight schedule of my clients making it inconvenient to stay at MBS.
A

Yes, we understand that international travel schedules can vary. While our standard check-in time applies, we do offer flexible check-in options, including early check-in based on availability or access to the special lounge (Nu Skin Lounge) so that they can relax and rest there.

We will also give them access to the spa areas so they can shower to refresh or go for massages. The spa access and massages are included in the package so there will be no extra charge, as long as they bring their lanyards with them.

Additionally as mentioned in our proposal and site inspection, we will have 3 counters will be set up for Nu Skin guests to ensure a more seamless check-in process.

We will also be offerring guests a refreshing welcome drink (Lime and Pandan Blend) specially curated for this event and will be available exclusively for Nu Skin attendees throughout their stay with us.

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11
Q

With a large group like ours, we expect complimentary perks or added value. What can you do for us in this regard?

A

Absolutely, we value our group bookings and can provide exclusive perks such as complimentary hotel breakfast, personalised welcome kits and private check-in arrangements. Additionally, we can discuss adding priority booking at our renowned dining restaurants and bars to enhance your guests’ experience.

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12
Q

Our group has VIP guests who require top-tier service. How can you ensure their needs are met?

A

At Marina Bay Sands, we specialize in catering to VIP guests with exceptional service and discretion. We offer exclusive check-in services, private butler arrangements, and access to our Club Lounge for a personalized experience. Additionally, our team is experienced in handling VIP requests, from luxury transport arrangements to customized dining experiences. Could you share any specific preferences or requirements your VIP guests may have?

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13
Q

Other hotels are offering additional perks such as free meeting room hours and spa credits. Can you match or exceed these benefits?

A

We appreciate your interest in maximizing value, and we are open to customizing an offer that aligns with your needs. While our standard packages may not include these exact perks, we do have a special lounge (Nu Skin Lounge) exclusively for Nu Skin guests, where they can relax and rest. Guests will also have access to the spa areas, allowing them to enjoy massages or spa treatments—these are all included in the package at no extra charge, as long as they bring their lanyards with them.

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14
Q

We require a strong sustainability commitment from the venue. How does Marina Bay Sands align with our sustainability goals?

A

Sustainability is a key pillar at Marina Bay Sands. We are committed to green event practices through our Sands ECO360 program, which includes energy-efficient facilities, water conservation, and a zero-waste approach. We can provide carbon footprint reports for your event, offer sustainable catering options, and implement eco-friendly event setups. Would you like us to tailor a sustainability package specific to your event goals?

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15
Q

Can you offer a discount if we bring in repeat business over multiple years?

A

We highly value long-term partnerships and are open to discussing a preferred client agreement. This could include locked-in rates for future bookings, priority date selections, or exclusive discounts on recurring events. If you’re considering multiple-year commitments, we can work out a mutually beneficial package.

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16
Q
  • What happens if we need to reschedule or cancel? What flexibility do you offer?
  • Can you accommodate last-minute guest list changes?
A

We’re equipped to manage these changes with minimal disruption and ensure a seamless experience for you and your guests. This is something that is not new to us and we will be able to fulfill all of your reschedule or cancellation requests to the best of our ability.

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17
Q

We have a very tight schedule. How can you ensure a seamless experience with minimal disruptions?

A

We recognize the importance of time-sensitive event execution. Our dedicated event planning team will work closely with you to create a streamlined schedule, with contingency plans in place. Our on-site coordinators, AV specialists, and catering teams operate efficiently to ensure smooth transitions between sessions. Additionally, we will also have an event concierge service to handle last-minute requests seamlessly.

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18
Q
  • How do you handle last-minute requests or urgent changes during an event?
  • How flexible are you with last-minute changes to the event schedule?
A

Our event operations team is highly experienced in handling last-minute requests with precision. We have a 24/7 support team, real-time communication channels, and an extensive inventory of resources to accommodate urgent changes. Whether it’s adjusting seating arrangements, modifying AV setups, or coordinating urgent transport, we are fully equipped to adapt quickly and we will be able to fulfill all of your last minute requests to the best of our ability.

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19
Q

We need exclusive branding opportunities throughout the venue. How can you accommodate this?

A

Marina Bay Sands offers a variety of branding opportunities, from digital signage across our convention center to customized LED displays in key areas. We can also provide branded welcome amenities, custom stage backdrops, and even themed event spaces to reinforce your brand identity. Let’s discuss the specific branding elements that would enhance your event’s visibility.

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20
Q

What makes Marina Bay Sands different from other five-star hotels for events like ours?

A

Marina Bay Sands is not just a hotel; it’s an iconic integrated resort offering unparalleled event spaces, world-class dining, and cutting-edge technology. With over 120,000 sqm of flexible event space, award-winning sustainability initiatives, and exclusive VIP services, we deliver a seamless, luxurious, and customized experience. Additionally, our prime location and iconic architecture ensure your event gains maximum prestige and visibility.

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21
Q

Do you have a dedicated event manager who will oversee our event?

A

Yes, each event at Marina Bay Sands is assigned a dedicated Event Manager who will work closely with you from planning to execution. They will coordinate all aspects, including catering, AV, logistics, and guest services, ensuring a seamless experience.

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22
Q

What backup plans do you have in place in case of unforeseen disruptions?

A

We have comprehensive contingency plans, including backup power generators, alternative event spaces, and on-site technical support teams. Additionally, our events team proactively monitors potential risks and has protocols in place to address any disruptions swiftly.

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23
Q

Can you provide flexible payment terms or installment options?

A

We understand budget planning is crucial. While our standard payment terms apply, we are open to discussing flexible installment options for long-term partners or high-value bookings. Let’s explore a structure that works best for you.

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24
Q

How do you handle security for high-profile events?

A

Marina Bay Sands has an experienced security team that works closely with local authorities to ensure top-tier security. We offer VIP security escorts, access control measures, and real-time surveillance monitoring to safeguard your guests and event assets.

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25
What is your policy on external vendors, such as caterers and AV providers?
We have a network of preferred vendors who are familiar with our venue and quality standards. However, if you have specific vendors you’d like to work with, we can discuss the necessary approvals and compliance requirements.
26
How does Marina Bay Sands support hybrid or virtual event options?
We offer cutting-edge hybrid event solutions, including fully equipped studios for virtual broadcasting, advanced AV setups, and real-time audience engagement tools. Our hybrid event packages ensure seamless integration between in-person and online participants.
27
What are your policies regarding event branding and customization?
We offer a wide range of branding opportunities, including custom digital signage, themed décor, and projection mapping. Our team can work with you to create a highly personalized event experience that aligns with your brand identity.
28
How can you help us maximize attendee engagement?
Our event team can assist with interactive engagement strategies, including networking lounges, gamification, and immersive event tech solutions. We also offer VIP experiences and curated activities to keep attendees engaged throughout your event.
29
- Do you offer any loyalty programs or repeat client incentives? - Can we negotiate lower rates if we commit to multiple events at Marina Bay Sands?
Yes! We value long-term partnerships and offer preferred pricing, exclusive perks, and priority booking for repeat clients. Let’s discuss how we can tailor a loyalty package to your needs.
30
Do you offer any post-event services, such as feedback collection or analytics?
Yes, we can provide post-event reporting, attendee feedback collection, and analytics to help measure event success. We also offer recommendations for future improvements based on insights gathered.
31
Can you assist with marketing or promoting our event?
While we do not directly market private events, we can provide venue-specific promotional assets, digital signage options, and social media mentions (where applicable) to enhance visibility.
32
How do you ensure accessibility and inclusivity for all attendees?
Marina Bay Sands is fully equipped with accessible venues, wheelchair-friendly spaces, and services tailored for guests with disabilities. We also offer assistive listening devices and multi-language support for international attendees.
33
Can you offer special experiences for our attendees, such as guided tours or exclusive attractions?
Yes! We can arrange exclusive experiences such as private SkyPark tours, VIP casino access, and behind-the-scenes culinary experiences at our celebrity chef restaurants.
34
How do you ensure a smooth check-in and check-out experience for our guests?
We offer express check-in services and will have 3 counters set up for Nu Skin guests to ensure a more seamless check-in process for them as well as digital key access for a seamless guest experience. Our concierge team is also available to assist with any special requests.
35
What additional value can you provide that we may not have considered?
Beyond our luxury accommodations and event spaces, we offer unique perks such as Marina Bay Sands Rewards programs, exclusive partner discounts, and sustainability certifications to enhance your event’s impact. Let’s explore creative ways to maximize value for your attendees.
36
Can you offer any special discounts or added perks for our booking?
We are happy to explore value-added benefits such as complimentary breakout rooms, upgraded F&B options, or discounted room rates for large bookings. However, our premium pricing reflects the high-quality experience we provide.
37
What is the cancellation and refund policy for event bookings?
Our standard policy allows partial refunds for cancellations made in advance, with more flexibility for rescheduling. Guaranteed meeting room bookings and Food & Beverage orders that are cancelled less than 96 hours prior to actual event date will be subject to 50% of rental and Food & Beverage charges. If its cancelled less than 48 hours prior to the actual event date will be subject to 100% of rental and Food &Beverage charges.
38
What happens if we don’t reach the minimum guest count required for our event package?
We recommend adjusting your package to optimize value rather than downsizing. However, if needed, we can explore alternative solutions, such as upgrading F&B selections or offering additional services instead of reducing costs.
39
Can you match a competitor’s price?
We focus on delivering superior value rather than competing purely on price. However, we can explore customized packages to align with your budget while maintaining the high standards expected from Marina Bay Sands.
40
What is your policy regarding branding restrictions within the venue?
We offer extensive branding opportunities, including digital signage, customized décor, and LED displays. However, branding must align with Marina Bay Sands’ brand standards and regulations.
41
How does your venue accommodate international guests, especially non-English speakers?
We provide multilingual staff, translation services, and international cuisine options to ensure a comfortable experience for global attendees.
42
Can we bring in our own decorations and event setup team?
Yes, but all external vendors must meet our safety and compliance requirements. We also offer in-house event design services to streamline the process.
43
How do you handle technical failures during events?
We have a dedicated on-site AV and tech team available 24/7 to troubleshoot and resolve any issues swiftly. Additionally, we conduct rigorous pre-event testing to minimize risks.
44
What happens if our event overruns the allocated time?
We allow some buffer time, but extended use may incur additional charges depending on availability. We advise booking additional time upfront to avoid disruptions.
45
How do you handle VIP guests and high-profile attendees?
We offer dedicated VIP services, including private entrances, security escorts, and exclusive lounge access to ensure a smooth and discreet experience for distinguished guests.
46
What’s your venue’s approach to sustainability in event planning?
Marina Bay Sands is a leader in sustainable events. We offer eco-friendly catering, carbon-neutral event options, and comprehensive waste management programs to support green initiatives.
47
Can we test the menu before finalizing catering choices?
Absolutely! We offer complimentary tasting sessions for large-scale events to ensure the menu aligns with your expectations.
48
Do you have any restrictions on live performances, music, or special effects?
We accommodate most entertainment requests, but certain restrictions apply based on venue regulations and government policies. Permits may be required for high-noise performances.
49
How can you help us maximize attendee networking at our event?
We can facilitate networking lounges, interactive technology, and exclusive VIP receptions to enhance connections among attendees.
50
Can we get a discount if we book accommodation for all our attendees at Marina Bay Sands?
Yes, we offer attractive group booking rates and bundled packages for event organizers who book accommodations alongside their event space.
51
What support can you offer post-event to ensure follow-up engagement with attendees?
We provide post-event feedback collection, analytics reports, and marketing tools to help you continue engaging with your audience beyond the event.
52
The approval process requires several layers of approvals including other considerations that we have so we will need more time.
"I completely understand that an approval process involving multiple layers takes time. To help facilitate the process, is there any additional information or documentation I can provide to address any concerns upfront? Additionally, would it be possible to set a tentative timeline for the approval so we can ensure all necessary arrangements are made without last-minute pressure?" Alternative Responses Based on Their Intentions: ✅ If they are stalling for time: "I understand that internal approvals can take time. While you go through the process, can we align on key decision points or potential roadblocks to prevent delays once approval is granted?" ✅ If they are unsure or hesitant: "If there are specific concerns from different departments, I’d be happy to address them directly or work with you on alternative solutions that meet your internal requirements." ✅ If they are waiting for other quotes or alternatives: "I appreciate the due diligence in making an informed decision. Given that our event calendar fills up quickly, would you be open to a conditional booking while approvals are underway to secure your preferred dates?"
53
Are you able to confirm if the facilities and rooms will be definitely available for my guests if we choose your hotel?
Today, I can reserve these facilities and rooms at your preferred date. Can I go ahead to prepare the confirmation contract?
54
Another hotel has larger and more meeting rooms, what about yours? As we will be having full day workshop and half day meeting, we need to be sure that your meeting rooms are able to accommodate us and are top tier for our guests.
Marina Bay Sands is home to one of Asia’s largest and most versatile convention and meeting spaces, with over 120,000 square meters of event space, including 250 meeting rooms and the Sands Expo & Convention Centre. Whether you require an intimate setting for a high-level discussion or a grand ballroom for a large-scale event, we can customize the perfect space to suit your needs. Our meeting rooms are designed with flexibility in mind, featuring cutting-edge audiovisual technology, natural daylight options, and seamless connectivity to ensure a smooth and engaging experience for your guests. Since your event includes a full-day workshop and a half-day meeting, we will provide dedicated breakout rooms, VIP lounges, and exclusive networking spaces to enhance the experience. Additionally, to further reassure you, MBS has been named ‘Best Business Event Venue’ multiple times by the Singapore Tourism Board as well as “Best Meetings Hotel (Singapore)” by M&C ASIA STELLA (AWARDS) which speak for themselves.
55
I've always been going for (hotel name) because some of their products and services are unique compared to MBS.
(hotel name) is indeed a distinguished brand, and we respect your loyalty to their services. However, Marina Bay Sands offers an unparalleled experience that goes beyond just luxury accommodations. Our integrated resort provides world-class entertainment, Michelin-starred dining, a state-of-the-art convention center, and iconic attractions such as the SkyPark and Infinity Pool, all within a single destination. Additionally, our personalized service, advanced technology-driven hospitality, and commitment to sustainability set us apart. We would love the opportunity to customize an experience for your clients that aligns with what they value most while introducing them to the unique advantages of hosting events at Marina Bay Sands.
56
I noticed negative online reviews about the slow service provided by your hotel. How can you assure me otherwise?
At Marina Bay Sands, we are committed to delivering exceptional service, and we continuously refine our operations to ensure efficiency and responsiveness. We acknowledge that guest feedback is invaluable, and as a result, we have implemented measures such as enhanced staff training, increased manpower during peak hours, and advanced technology solutions like mobile check-in and real-time service tracking to improve response times. Additionally, our dedicated event concierge team is available to provide seamless support, ensuring that your clients receive prompt and personalized assistance throughout their stay. We would also be happy to discuss any specific service expectations you may have to tailor our approach and guarantee an outstanding experience for your guests.
57
As some of my clients are arriving during the Ramadhan period, will there be a time set aside for Muslim guests, will there be a time set aside for them to break their fast during the gala night? Have you made any arrangements for this?
Yes absolutely! At MBS, we are dedicated to providing a specially curated experience for our Muslim guests during Ramadan, with dining services designed to honour their fasting practices with convenience and exceptional cuisine. Guests can place sahur orders through room service between 9:00 PM and midnight, with meals freshly delivered between 4:00 AM and 4:30 AM to accommodate Fajr prayer. Orders for iftar can be placed before 6:00 PM for timely delivery at sunset (around 7:00 PM). For those attending events, halal-certified options will be clearly labelled and available at gala dinner and networking sessions. All Ramadan event menus will feature halal-certified dishes prepared by our expert culinary team, ensuring inclusivity and confidence for our Muslim diners. Other dining options like the famous Wakuda restaurant, and Ce La Vi, which provides halal meals upon request, are also available.
58
I saw a few reviews online which mentioned the lack of amenities provided in each room. This makes me a little concerned.
At Marina Bay Sands, we offer a comprehensive range of in-room amenities designed to provide maximum comfort and convenience. Each room is equipped with Salvatore Ferragamo bath essentials, a Nespresso coffee machine, bespoke cabinets stocked with artisanal teas, international wines, and gourmet snacks. Our spa-inspired bathrooms feature rain showers and double vanities, providing a serene retreat for relaxation. To ensure the highest level of comfort, our beds are crafted with premium Simmons and Sealy mattresses. Guests can also enjoy breathtaking views through floor-to-ceiling windows, complemented by smart room technology for seamless convenience. Additionally, we continuously review guest feedback to refine our offerings. If there are specific amenities that are important to your clients, we are more than happy to accommodate special requests to ensure a seamless and luxurious stay. Your clients' comfort is our priority.
59
- I understand the spa gets crowded at peak periods throughout the week. I am afraid my clients will not get the quiet and relaxing experience they will be looking for. - We observe that the pool gets congested during peak periods and this could affect the experience of our clients
We understand that our iconic Infinity Pool/spa is a highly sought-after experience, and during peak periods, it can get busy. To ensure your clients have a seamless and enjoyable experience, we can assist in placing advance reservations for dedicated time slots. This will allow them to enjoy the pool with greater comfort and exclusivity.
60
ED(Experience Designers) has always worked with other hotel chains for our events. Why should we take the risk of switching to your hotel?
I believe when you ask people what comes to their mind when you think about Singapore, MBS will definitely be one of their answers. By choosing MBS, you are not just selecting a venue—you are elevating your event to a world-class standard that enhances prestige, attracts high-profile attendees, and provides an unforgettable experience. Our integrated resort experience ensures that your guests have access to premium accommodation, fine dining, and entertainment—all in one place, creating a seamless and luxurious event experience. We are confident that making the switch to MBS will not only meet but exceed your expectations and you will definitely not regret it.
61
Wouldn't it be easier if you just offered us a special discount to close this deal? No one would have to know about this discount.
Because of the price I have quoted, I am unable to discount this deal. However, if you do give me this job and your future deals, I will discount your future deal.
62
I'm looking for a place with top-tier fitness and wellness facilities. Does the Marina Bay Sands offer anything special in this aspect?
Yes we absolutely do. We have a gym with a wide range of training equipment including treadmills, stationary bikes as well as a Synergy 360 multi-functional system and wide range of free weights, which are perfect for resistance training. We also have a premium spa where guests can relax and enjoy massages and spa treatments at. Additionally, we also offer morning yoga sessions at our SkyPark Observation Deck. Of course we can’t leave out the iconic infinity pool which is the perfect location for a luxurious wellness retreat in Singapore. we also have a heated outdoor jacuzzi as well.
63
A huge drawback of your hotel is the lack of butler service for our clients.
I understand your concern, and I want to assure you that Marina Bay Sands continuously ensuring that we go above and beyond when it comes to our butler services. Additionally, Marina Bay Sands has received multiple industry awards for hospitality which speak for themselves. To make you feel more reassured, I can provide you with testimonials and reviews from clients who have used our butler services before.
64
I have seen mixed reviews online about MBS’s housekeeping. How has the hotel addressed these concerns recently?
Marina Bay Sands takes guest feedback seriously and has implemented several enhancements to our housekeeping services. We have increased staff training to ensure higher efficiency and attention to detail, introduced real-time tracking systems for faster response times, and strengthened quality control checks to maintain the highest cleanliness standards. Additionally, guests can now request housekeeping services at their preferred time through our smart room system, ensuring a seamless and personalized experience. Your guests' comfort and satisfaction remain our top priority. For in-room issues, such as a broken TV or stained comforter, touch base with the guest soon. After maintenance, housekeeping, or the department overseeing the complaint has addressed the issue, give it a few minutes, and then check in with the guest to make sure the problem has been resolved.
65
Other hotels also offer the same type of rooms with features, what is special about your hotel and what can my guests benefit from this.
Marina Bay Sands combines luxury, technology, and world-class service to elevate your guests' experience. Our smart rooms allow seamless control of lighting, curtains, and temperature, while sensor-activated toilets add convenience. Guests enjoy breathtaking skyline views, exclusive access to award-winning dining and shopping, and the iconic Infinity Pool, a prime networking spot. With premium amenities, high-speed Wi-Fi, and dedicated concierge service, we offer the perfect balance of productivity and relaxation. Choosing Marina Bay Sands means hosting your event in an iconic, world-class venue designed for business excellence and luxury.
66
I will guarantee that the next 3 big events that I organize for my clients will be at your hotel if you can do a separate billing for me and my client by adding $10,000 to the final bill.
I must respectfully decline this proposal as it would be unethical and potentially illegal to create separate billings with artificially inflated charges. At MBS, we maintain strict ethical standards. All our billing practices are transparent and We follow proper accounting procedures and value long-term honest relationships. I would be happy to explore legitimate ways to work together and offer you volume discounts for multiple events, special package rates for bulk bookings or customized service offerings instead. I appreciate your interest in working with us long-term, but we must ensure all business dealings remain ethical and compliant with regulations.
67
While you have provided information about F&B options available in your hotel. Can you provide special request customizations without additional costs? What are your policies regarding food allergies and special dietary needs? While you have provided information about F&B options available in your hotel. Can you provide special request customizations without additional costs? How do you handle dietary restrictions for large-scale catering?
Yes of course, we take dietary needs seriously and can accommodate a wide range of requirements, including vegetarian, vegan, gluten-free, halal, and kosher/allergy-friendly meals. Our chefs will work closely with you to ensure all dietary preferences are met safely.
68
I found another hotel in the same area that offers additional perks like a complimentary city tour for a lower overall price.
While there may be other venues, Marina Bay Sands focus on delivering superior value rather than competing purely on price. Beyond our luxurious accommodations and state-of-the-art event facilities, we offer exclusive perks such as direct access to The Shoppes, a variety of Michelin-starred dining options, and world-class entertainment like the Sands Theatre and SkyPark. Your guests will also benefit from our integrated resort experience, which no other venue in Singapore can match. Additionally, we can arrange exclusive experiences such as private SkyPark tours, VIP casino access, and behind-the-scenes culinary experiences at our celebrity chef restaurants.

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