PPT 7- Impact of Change

Question 1

Change process

Answer 1

the approach taken to implement change in a business in order to achieve a desired outcome

Current state: where the process begins
Transition: the process of changing from one state to another
Future state: where the organisation strives to be

Question 2

Internal stakeholders- Management

Answer 2

Impacts: The need for management styles to change, Training of management for eh new process or system, Appointment of new management

Changes could occur to:
* The hierarchy or structure within the organisation, could be altered due to the change
* Department/sections that may be amalgamated, relocated or removed. This could result in a change in management within a business
* The levels of management, which may be flattened or increased in number
* Expansion through a merger. This could result in a reorganisation of management within a business

Question 3

Internal stakeholders- employees

Answer 3

impacts- New roles and task descriptions, A need for upskilling and training, Decentralisation of organizational structure, which could place more emphasis on employees, Restructuring, which may result in redeployment, recruitment or reduction of staff

Changes could occur to:
* New vision, values, employees and entity
* Altered behavior of employees due to changes
* New roles, methods and structures altering how people work together
* Different skill set and attitudes of employees
* Increased (or decreased) stability and steadiness
* New management, potentially bringing new styles of management and a new corporate culture

Question 4

External stakeholders- customers

Answer 4

May resist the change, embrace the change or even promote the change
A business may need to target new customers or reconnect with existing customers
A business may need to:
* Introduce a new advertising campaign to inform customers
* Re-establish existing customers by offering incentives or rewards
* Investigate new competitors and their customers
* Target new customers

Question 5

External Stakeholders- Suppliers

Answer 5

May operate in a new market or have new methods of production after the change, resulting in changes to suppliers.
A business may need to:
* Renegotiate existing contracts with suppliers to match the change
* Source new suppliers from local, national or international areas
* Outsource methods of production, resulting changes to the supply chain