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MAAM GRACE > PPT 4 COMMUNICATION > Flashcards

PPT 4 COMMUNICATION Flashcards

1
Q

In nursing, It is a dynamic
process used to gather assessment data, to
each and persuade, and to express caring
and comfort.

A

communication

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2
Q

Face to face communication involves:

A

A sender

A message

A receiver

And a response, or feedback

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3
Q

is a
two-way process involving the sending and
the receiving of a message.

A

communication

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3
Q

is a
two-way process involving the sending and
the receiving of a message.

A

communication

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4
Q

A person or group who wishes to convey a message
to another, can be considered the source-encoder.

A

sender

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5
Q

Is what is actually said or written, the body language
that accompanies the words, and how the message is
transmitted.

A

message

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6
Q

Is the listener, who must listen, observe,
and attend. This person is the decoder,
who must perceive what the sender
intended (interpretation).

A

receiver

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7
Q

Is the message that the receiver returns
to the sender.

A

feedback

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8
Q

MODES OF COMMUNICATION

Uses the spoken or written word

A

VERBAL COMMUNICATION

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9
Q

Uses other forms, such as gestures or facial
expressions, and touch.

A

NONVERBAL COMMUNICATION

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10
Q

Another form of communication has
evolved with technology—

A

ELECTRONIC COMMUNICATION

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11
Q

VERBAL COMMUNICATION

When choosing words to say or write,
nurses need to consider:

A

PACE AND INTONATION

SIMPLICITY

CLARITY AND BREVITY

TIMING AND RELEVANCE

ADAPTABILITY

CREDIBILITY

HUMOR

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12
Q

NONVERBAL COMMUNICATION

To observe nonverbal behavior efficiently
requires a systematic assessment of the
person’s overall:

A

PERSONAL/ PHYSICAL
APPEARANCE

POSTURE AND GAIT

FACIAL EXPRESSION

GESTURES

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12
Q

NONVERBAL COMMUNICATION

To observe nonverbal behavior efficiently
requires a systematic assessment of the
person’s overall:

A

PERSONAL/ PHYSICAL
APPEARANCE

POSTURE AND GAIT

FACIAL EXPRESSION

GESTURES

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13
Q

FACTORS INFLUENCING THE COMMUNICATION
PROCESS

A

DEVELOPMENT

GENDER

VALUES AND PERCEPTIONS

PERSONAL SPACE

TERRITORIALITY

ROLES AMD RELATIONSHIPS

ENVIRONMENT

CONGRUENCE

INTERPERSONAL ATTITUDES

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14
Q

promotes understanding and can help establish a constructive
relationship between the nurse and the client.

A

THERAPEUTIC COMMUNICATION

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15
Q

THERAPEUTIC COMMUNICATION TECHNIQUES are:

A

Using silence

Providing general leads

Being specific & tentative

Using open-ended questions

Using touch

Restating or paraphrasing

Seeking clarification

Perception checking or seeking consensual validation

Offering self

Giving information

Acknowledging

Clarifying time or sequence

Presenting reality

Focusing

Reflecting

Summarizing and planning

16
Q

THERAPEUTIC COMMUNICATION

Is listening attentively, using all
the senses, as opposed to
listening passively with just the
ear..

A

ATTENTIVE LISTENINGATTENTIVE LISTENING

17
Q

A manner of being present to
another or being with another.

A

PHYSICAL ATTENDING

18
Q

BARRIERS TO COMMUNICATION

A

Stereotyping

Agreeing and disagreeing

Being defensive

Challenging

Probing

Testing

Rejecting

Changing topics and subjects

Unwarranted reassurance

Passing judgement

Giving common advice

19
Q

Nurse-client relationships are referred to by some as interpersonal
relationships, by others as therapeutic relationships, and by still others as
helping relationships.

A

The helping relationships

20
Q

_________is a growth-facilitating process that strives to achieve two basic
goals:

Help clients manage their problems in living more effectively and
develop unused or underused opportunities more fully.

Help clients become better at helping themselves in their everyday lives.

A

helping

21
Q

The keys to a helping relationship are:

A

The development of trust & acceptance between the nurse & the client

An underlying belief that the nurse cares about and wants to help the client

21
Q

The keys to a helping relationship are:

A

The development of trust & acceptance between the nurse & the client

An underlying belief that the nurse cares about and wants to help the client

22
Q

The characteristics of a HELPING RELATIONSHIP:

A

Is an intellectual & emotional bond between the nurse & the client & is
focused on the client

Respects the client as an individual

Respects client confidentiality

Focuses on the client’s well-being

Is based on mutual trust, respect, & acceptance.

23
Q

PHASES OF HELPING RELATIONSHIP

A

PREINTERACTION PHASE

INTRODUCTORY PHASE

WORKING (MAINTAINING)
PHASE

TERMINATION PHASE

24
Q

Developing Helping Relationships

A

Listening actively

Help to identify what the person is feeling.

Put yourself in the other person’s shoes.

Be honest.

Be genuine and credible.

Use your ingenuity.

Be aware of cultural differences that may
affect meaning and understanding.

Maintain client confidentiality.

Know your role and limitations.

25
Q

A group is two or more people who have shared
needs & goals. Who take each other into account
in their actions, and who thus are held together
and set apart from others by virtue off their
interactions.

A

group communication

26
Q

The communication that takes place between
members of any group is known as

A

group dynamics

27
Q

Three main functions in group dymanics are required for any group
to be effective:

A

It must maintain a degree of group unity or
cohesion.

It needs to develop and modify its structure to
improve its effectiveness.

It must accomplish its goals.

28
Q

GROUP DYNAMICS CAHRACTERISTICS

A

CHECK PPT SLIDE#18

29
Q

TYPES OF HEALTH CARE GROUPS

A

TASK GROUPS

TEACHING GROUPS

SELF-HELP GROUPS

SELF-AWARENESS/GROWTH
GROUPS

THERAPY GROUPS

WORK-RELATED SOCIAL
SUPPORT GROUPS

29
Q

TYPES OF HEALTH CARE GROUPS

A

TASK GROUPS

TEACHING GROUPS

SELF-HELP GROUPS

SELF-AWARENESS/GROWTH
GROUPS

THERAPY GROUPS

WORK-RELATED SOCIAL
SUPPORT GROUPS

30
Q

_____is an integral part of
the nursing process. Nurses use
communication skills in each phase of
the nursing process. Communication
is also important when caring for
clients who have communication
problems.

A

COMMUNICATION

31
Q

__________are
even more important when the client
has sensory, language, or cognitive
deficits.

A

COMMUNICATION SKILLS

32
Q

Impaired verbal communication may be used as a nursing
diagnosis when “an individual experiences a decreased, delayed,
or absent ability to receive, process, transmit, and use a system
of symbols—anything that has meaning.

A

diagnosis

33
Q

To assess the client’s communication, the nurse
determines communication impairments or barriers &
communication style.

Impairments to communication:

Language deficits

Sensory deficits

Cognitive impairments

Structural deficits

Paralysis

Style of communication:

Verbal communication

Nonverbal communication

A

assessing

34
Q

When nursing diagnosis related to impaired verbal
communication has been made, the nurse and client
determine outcomes and begin planning ways to promote
effective communication.

EXAMPLES of outcome criteria to evaluate the
effectiveness of nursing interventions & achievement of the
client goals follow.

A

planning

35
Q

Nursing interventions to facilitate
communication with clients who have
problems with speech or language
include:

Manipulating the environment

Providing support

Employing measures to enhance
communication

Educating the clint and support
person

A

implementing

36
Q

is useful for both client and
nurse communication.

CLIENT COMMUNICATION

To establish whether client outcomes have been
met in relation to communication, the nurse must
listen actively, observe nonverbal cues, and use
therapeutic communication skills to determine that
communication was effective.

NURSE COMMUNICATION

For nurses to evaluate the effectiveness of their
own communication with clients, PROCESS
RECORDINGS are frequently used. A process
recording is a verbatim (word-for-word) account of
a conversation.

A

Evaluation

MAAM GRACE (5 decks)

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