Post search process

Question 1

SW execution justified and resulted in loss or damage

Answer 1

Compensation will rarely be paid

Question 2

SW execution not justified but the grounds for execution were sound

Answer 2

Compensation is unlikely to be paid

Question 3

SW execution justified and reasonable

Answer 3

Compensation will not be paid.
Owners building insurance may cover any repairs

Question 4

If justified but not reasonable (smashing an unlocked door) or unjustified and unreasonable

Answer 4

Compensation may be available in respect of any claim

Question 5

Policy

Answer 5

When a claim arises/likely to arise, O/C to direct to district commander or national manager for consideration along with a report

Question 6

What does the report contain

Answer 6

• the circumstances in which the SW or statutory power was executed
• the grounds for the execution
• damage caused and the associated circumstances
• outcome of SW or statutory power being executed
• details regarding the owner of the property and the occupier or user of the property at the relevant time
• nature and basis of claim
• any steps taken by police or owner to prevent further loss or damage

Question 7

Securing premises after a forced entry

Answer 7

• liaise with the owner/occupier to secure their own property. If necessary and practicable, wait for a specified period of time for them/someone to arrive to do this OR
• at the occupiers/owners request, engaging a contractor to make the premises secure (make sure they understand they will bear the cost) OR
• attending staff effecting a temporary repair where feasible e.g. boarding up a window