Positive Discipline Flashcards
What is her problem?
Problem can be defined as the difference between management expectation and an employee success in meeting that expectation.
What are the three areas the problems are categorized in?
Conduct
Attendance
performance
What are examples of poor conduct?
Insubordination alcohol or controlled substances fighting threatening or striking another person dishonesty theft misconduct
What is considered attendance problems?
Tardiness
absenteeism
abandonment
What are the performance problem examples
Appearance
safety
performance of duties
What are the six strategies used to fix a problem in the in formal process?
Coaching training obstacle removal feedback consequences counseling
Informal often times spontaneous discussion designed to assist in employee and developing knowledge skills and abilities
Coaching
Activities designed to provide employees with the knowledge skills and abilities required to do the job properly
Training
Ensuring the employee has a time tools equipment and proper direction required to do the job
Obstacle removal
Providing specific qualitative and or quantitative information about conduct attendance or performance in relation to a given standard or gold
Feedback
Ensuring it actually does make a difference to the employee and the organization that the job is done and done correctly
Consequences
Serious discussion between a supervisor and an employee designed to correct employee problems
Counseling
Problems should be stated in terms of?
Desired versus actual
What is a result of either a failure of the informal process to lemonade problem or as an immediate response to a serious problem that could not have been dealt with informally
The formal process
What is an investigative interview
Formal meeting in which the supervisor and employee discuss the problem at hand