Positive Discipline

Question 1

Discipline:

Answer 1

Training that develops self-control,

character, or orderliness and efficiency

Question 2

Overview

Answer 2

Punishment approach to disciplinary problems is
counterproductive.
A positive discipline approach can help you to
intervene, solve, and prevent disciplinary problems.
Encourages employees to take personal
responsibility for their behavior

Question 3

Steps Towards Positive Discipline

Answer 3

Identify

Analyze

Discuss

Document

Follow Up

Question 4

Step 1: Identify the Problem

Answer 4

Separate facts from judgment and opinion.
Facts are observable.
Judgments and opinions are subjective.

Sample Statements
You are expected to complete and submit 
your daily production reports before 
leaving for the day.
versus
You’ve caused a lot of problems on the 
second shift because of your lazy attitude 
towards production paperwork.

Question 5

Step 2: Analyze the Severity

Answer 5

 Determine the impact.
 Determine the 
consequences.
 Check past practices.
 Decide what type of 
discussion is appropriate.

Question 6

Step 3: Discuss the Problem

Answer 6

• Describe the gap between actual and 
desired performance
• If no agreement is reached, describe 
impact
• If no agreement is reached, describe 
consequences
8
• After gaining agreement, ask: 
– What specifically will you do? 
– What might prevent you from doing what you’ve 
agreed to?
– Will you do it?
• Thank the employee and end on a positive note

Question 7

3.5? Gaining Agreement

Answer 7

chart

Question 8

Step 4: Document the

Discussion

Answer 8

• Describe the problem.
• Describe the history of the 
problem.
• Summarize the discussion, 
including what the 
employee agreed to do

Question 9

Step 5: Follow-Up to Monitor Results

Answer 9

If the problem HAS been resolved:
Thank the employee for living up to their commitment.
Use positive reinforcement and recognition as the best
ways to build and maintain superior performance.

If the problem has NOT been resolved:
Find out why and act quickly and appropriately.
Look for alternative solutions.
Use factual justification for further action.
11

Question 10

Session Summary

Answer 10

1. Identify the problem
2. Analyze the severity of the problem
3. Discuss the problem
4. Document the discussion
5. Follow up to monitor results