Porter Test Flashcards
I essential to maintaining a positive public perception of the agency
Good customer service
Term used to describe the individual who accomplishes organizational objectives through effective and efficient handling of material and human resources
Manager
Unity of command structure Each person within an organization reports to how many people
Only one
How does functional supervision deviate from unity of command
Functional supervisors a lot of workers to report to More than one supervisor
Identify how compliance is excepted through an auto autocratic style of management
Rules
Managerial leader ship is associated with what type of leader ship
transactional
Sages of development what stage is the most critical aspect of successful teams
Storming
Planning process requires four steps and what steps do you determine the steps that are required to meet selected goals
Design
Receives de code a message based upon what
Based upon individual characteristics of their own
What is particularly important when speaking to people who do not have a shared experience with the speaker
Word selection
Research support they are universal facial expressions for how many emotions
Seven
When writing a doctor and how should headings be expressed
Parallel form
What type of interview me identify the first indicators of potential threads that may affect others in the work group
Informal interviews
What creates an as-them Mentality
Lack of understanding
Properly given orders result in which of the following
Need for less supervision
Which of the following may represent is 90% of the operation budget
Personal services
Identify categories our records are usually divided into
Preventative and corrective
Force that method of instruction when does the student demonstrate the skill
Application
What should officers begin a training session with
Plan
Who should be involved if you have allusion involved more than one participant
Experienced group of responders
I was jurisdictions who has legal responsibility to determine the origin and cause a fire
Fire chief
When does the building process begin
When the developer perceives a need
What is the most widely used building model the United States
International building code
In the field of fire protection and building code enforcement buildings are grouped into five major classes what is class one
Fire resistant