Police investigations of complaints and notifiable Incidents

Question 1

Key principals (Police investigation of complaints and notifiable incidents) (REGI)

Answer 1

Investigated in a timely manner
Reasonable steps taken to investigate complaints
Good practice - investigated within good practice guidelines
Employees have right to be notified of any allegations

Question 2

IPCA Investigations categorisation. The authority does the following (CAM)

Answer 2

Categorises all complaints or notifiable incidents
Advised National Manager: PPC if matter should be re-categorised
Make a request for info to assist it in categorising the matter

Question 3

Category 1 Complaint

Answer 3

Serious complaints - Authority may do its own investigation

Question 4

Category 2 complaint

Answer 4

Serious or significant matter - Authority actively oversees police investigation

Question 5

Category 4 Investigations

Answer 5

Appropriate for facilitated case resolution

Referred to police for conciliation with complainant and investigation by police as necessary

Question 6

Category 5 Investigation

Answer 6

Minor matters or matters requiring NFA by the authority.

Police may need to assess the behaviour to see whether there are performance issues conduct or learnings

Question 7

Action on complaints. When the authority receives a complaint it may do the following (RIOT)

Answer 7

Receive and if applicable independently investigate complaints regarding conduct
Investigate of its own notion
Oversee or review police investigations
Take appropriate action in respect of the Act

Question 8

MOU: A _________ approach in determining if a matter should be referred to the authority under the MOU is to be considered

Answer 8

Common Sense

Question 9

Initial Action on receiving a complaint: Principals (TAP)

Answer 9

Treated with courtesy respect and compassion
Actioned - Complaint actioned promptly
Procedures - Told about procedures for actioning there complaint

Question 10

Districts must notify complaints to

Answer 10

National Manager: PPC at PNHQ

They advise IPCA

Question 11

Serious complaint: Likely to put police reputation at risk

Examples of this include (ICES)

Answer 11

Complaints likely to generate significant media
Inspectors - Complaints against Inspectors or above
Executive police staff - complaints against
Sexual nature - any kind