POLC: 4 Elements of Supervision

Question 1

Planning

Answer 1

Forecasting
Developing objectives
Establishing priorities
Budgeting
Establishing procedures and policies

Question 2

Organizing

Answer 2

Delegating
Group people and work effective action
Creating conditions for cooperative results

Question 3

Leading

Answer 3

Choosing alternatives for effective action
Effective communication
Enhancing written and verbal skills
Selecting people
Developing positive attitude and work skills

Question 4

Controlling

Answer 4

Establishing work standards
Measuring performance
Appraising and analyzing work and results
Evaluating employee performance

Question 5

Work of a manager is (POLC)

Answer 5

1. Planning- predetermine course of action
2. Organizing - arrange work to be done effectively
3. Leading - influence people to take effective action
4. Controlling - assess/regulate - work/results

Question 6

Planning Sub-Duties: Forecasting

Answer 6

Estimate and predict future needs, conditions, and opportunities.

Question 7

Planning Sub-Duties: Develop Objectives

Answer 7

results to be achieved

Question 8

Planning Sub-Duties: Programming

Answer 8

establish sequence and priority of work

Question 9

Planning Sub-Duties: Scheduling

Answer 9

establish time sequence for program steps

Question 10

Planning Sub-Duties: Budgeting

Answer 10

allocate necessary resources

Question 11

Planning Sub-Duties: Develop Procedure/Policies

Answer 11

uniform work loads and decisions on recurring problems/questions

Question 12

Organizing Sub-Duties: Develop Organization Structure

Answer 12

needed to perform task efficiently

Question 13

Organizing Sub-Duties: Delegate

Answer 13

entrust others with needed responsibility and authority to accomplish results

Question 14

Organizing Sub-Duties: Develop Relations

Answer 14

conditions needed for co-operation among fellow workers

Question 15

Leading Sub-Duties: Decision Making

Answer 15

so people can act effectively

Question 16

Leading Sub-Duties: Communication

Answer 16

creates understanding among workers

Question 17

Leading Sub-Duties: Motivating

Answer 17

inspire/encourage people to take action

Question 18

Leading Sub-Duties: Selecting Staff

Answer 18

find/choose people needed for staff

Question 19

Leading Sub-Duties: Develop people

Answer 19

improve knowledge, skills, attitude

Question 20

Controlling Sub-Duties: Standards

Answer 20

Develop performance standards

Question 21

Controlling Sub-Duties: Measure/Monitor Performance

Answer 21

record and report work results

Question 22

Controlling Sub-Duties: Evaluate Performance

Answer 22

analyze and determine work quality and results

Question 23

Controlling Sub-Duties: Correct Performance

Answer 23

rectify or improve work and results