pn 394a Grievance procedure

Question 1

what are the three stages of grievance?

Answer 1

Informal, Formal & Appeal

Question 2

Who can deal with the Informal & Formal stages?

Answer 2

SubO and above

Question 3

Who can deal with the appeal stage?

Answer 3

Station Commander and above

Question 4

Any serious further appeals will be heard at what level

Answer 4

brigade manager / head of service

Question 5

describe the informal stage

Answer 5

Employees should aim to resolve most grievances quickly and informally by discussing them with their line manager. If the grievance is with that line manager the person may approach their line manager. If the employee is not satisfied with the outcome then they may move to the next stage of formal hearing.

Question 6

Describe the formal stage

Answer 6

If the employee is not happy with the reply from informal. They must put this in writing. Union rep or other employee may accompany them or take up the matter on their behalf.

Line manager should hear within 7 days. The employee will be given written decision with reasons within 7 days.

Question 7

describe the appeals stage

Answer 7

If the employee remains dissatisfied they may appeal within 7 days in writing. this appeal should be heard within 7 days by the next highest level of management who have authority to review and change the original decision. again they have 7 days.

If the employee is still dissatisfied and the issue has been identified as of a serious nature then the appeal will be reviewed at corporate level

Question 8

How long from the event do you have to raise the grievance

Answer 8

3 months unless otherwise agreed

Question 9

records should include

Answer 9

nature
copy of written
managers response
action taken
reasons for action
the stage, was it appeal
subsequent developments