PMP Definitions Flashcards

1
Q

Project

A

A temporary endeavor undertaken to create a unique product, service, or result.

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2
Q

Program

A

A group of related projects that are coordinated allowing for more control.

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3
Q

Portfolio

A

A collection of projects and programs that are aligned to achieve strategic business objectives.

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4
Q

Phases

A

A group of related project activities that allows for more control and often completes a major deliverable.

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5
Q

Project Life Cycle

A

A group of project phases defined by an organization into a framework allowing for more control.

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6
Q

Baseline

A

The original approved plan plus/minus all approved changes; the current approved version of the plan.

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7
Q

System

A

A set of formal policies, procedures, rules, or processes that defines how things are done.

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8
Q

Progressive Elaboration

A

An iterative approach to planning; plans are created in multiple passes rather than all at once.

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9
Q

Historical Information

A

Documents or data from previous projects which are used to assist in future project decisions.

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10
Q

Enterprise Environmental Factors (EEF)

A

The environment you work in that can impact your project; corporate culture, industry standards, infrastructure, political climate, market conditions, etc.

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11
Q

Organizational Process Assets (OPA)

A

Any documented processes and procedures; corporate knowledge base (e.g. project archives).

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12
Q

Functional Organization Structure

A

A departmentalized structure where employees work for only one manager; the project manager has little to no power.

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13
Q

Matrix Organization Structure

A

Employees report to both a functional manager and a project manager (power is shared). Weak Matrix: The PM has little power Balance Matrix: The PM has moderate power Strong Matrix: The PM has nearly full power and authority

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14
Q

Projectized Organization Structure

A

Employees work directly for and report only to the project manager; The project manager. has full power and authority

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15
Q

Stakeholder

A

A person or organization who is actively involved in the project, or whose interests may be positively or negatively impacted by the project, or who might exert influence over the project.

A stakeholder grid show interest level versus power level.

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16
Q

Business Case (reason s to do a project)

A

market demand, business need or strategic opportunity, customer request, technological advance, legal requirement, ecological impact, social need.

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17
Q

Project Expeditor

A

Staff assistant to the executive who has responsibility for the project. - can make few if any decisions - primary responsibility lies in assuring the timely arrival of resources

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18
Q

Project Coordinator

A

Reports to a higher level in the hierarchy. - has authority to assign work to individuals - lacks full authority of a project manager

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19
Q

Project Manager

A

Tasked with achieving the project objectives. - lead person responsible for communicating with all stakeholders including sponsor - may report to a functional manager or program or portfolio manager

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20
Q

Project Charter

A

Formally authorized the project to exist, establishes the project manager’s authority, and documents high-level requirements, milestones, budge, risks, and success criteria.

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21
Q

Project Management Plan

A

A formal, approved document that defines how the project is executed, monitored & controlled. Project Management Plan Components: - Change Management Plan - Configuration Management Plan - Scope Management Plan - Schedule Management Plan - Cost Management Plan, - Quality Management Plan - Process Improvement Plan - Human Resources Plan - Communications Management Plan, - Risk Management Plan - Stakeholder Manan Plan - Procurement Management Plan - Requirements Management Plan - Scope Baseline - Schedule Baseline - Cost Performance Baseline

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22
Q

Lessons Learned

A

Things learned on the current or previous project that can be used to improve current or future project performance.

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23
Q

Work Authorization Systems

A

Defines how project work will be authorized to ensure that work is done by the right organization, at the right time, and in the right order.

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24
Q

Change Request

A

A formal request for a change to the project; can be a change to scope, cost/budget, schedule, policies, procedures, processes, or to any of the project plans.

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25
Q

Issue

A

A point to matter in question, in dispute, or over which there are disagreements.

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26
Q

Preventive Actions

A

Take actions to reduce the probability of negative impacts associated with project risks (prevent/minimize impact of potential problems).

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27
Q

Correctie Actions

A

Take actions to align expected future project outcomes to the project management plan (correct the problem).

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28
Q

Value Engineering

A

An approach used to optimize project life cycle costs, save time, increase profits, improve quality, expand market share, solve problems, and/or use resources more efficiently; see Product Analysis Tool & Technique.

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29
Q

Group Creativity Techniques

A
  • Brainstorming - Nominal Group Technique (voting and ranking ideas) - Delphi Technique (Blind/anonymous) - Idea and MinMapping - Affinity Diagrams (grouping into categories)
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30
Q

Group Decision Making Techniques

A
  • Unanimity (all agree) - Majority (over 50% agree) - Plurality (Larges block agrees) - Dictatorship (one person decides) - Consensus (all agree to go along, even if it’s not their first choice)
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31
Q

Project Scope Statement

A

Describes in detail the project’s deliverables and the work required to create those deliverables; it contains explicit project inclusions and exclusions, acceptance criteria, assumptions, and constraints

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32
Q

Project vs. Product Scope

A

Project scope is measured against the project management plan. Product scope is measured against product requirements.

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33
Q

Decomposition

A

The process of continually breaking down project deliverables into all parts to the loin where activity cots and drains ca b reliably estimate and managed.

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34
Q

WBS Work Breakdown Structure

A

A deliverable-oriented hierarchy decomposition of the work to be completed on a project. Each lower level representats an i increasingly detailed definition of the work; lowest level is the work package; each node has a unique identifier; WBS Dictionary - provides a detailed descriptions of each WBS component.

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35
Q

Scope Baseline

A

Includes the WBS, WBS Dictionary, and Project Statement.

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36
Q

Project Schedule Network Diagram

A

A graphical depiction of dependencies among project activities. A visual representation of the project schedule.

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37
Q

Precedence Diagramming Method (PDM)

A

A network diagramming method that uses rectangles (notes) to represent activities and arrows to show logical relationships between the activities; also known as Activity-On-Node (AON).

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38
Q

Types of Dependencies

A

Mandatory (hard logic) Discretionary (preferred, arbitrary, soft logic) External Internal

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39
Q

Logical Relationships

A

Dependencies between two activities where one activity must be started or finished before the other can be started or finished. Four Types: Finish-to-Start (FS) Finish-to-Finish (FF) Start-to-Start (SS) Start-to-Finish (SF)

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40
Q

Lead

A

Starting an activity prior to the completion of the preceding activity, getting a head-start on an activity.

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41
Q

Lag

A

Delaying the start of an activity after the completion of a preceding activity, delaying an activity.

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42
Q

Bottom-Up Estimating

A

Breaking a project or activity down into smaller components that are easier to estimate, then aggregating (rolling-up) those costs or durations. This is the most accurate and expensive estimating technique.

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43
Q

Analogous Estimating

A

Using a previous project (historical information) as a starting point to estimate activity costs or activity durations; also known as top-down estimating. This is the least accurate, but quickest method.

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44
Q

Parametric Estimating

A

Using a statistical relationship to calculate cost or duration; typically involves multiplying the number of units by a cost or duration per unit. Time example: 4 hours per server x 20 server = duration of 80 hours Cost example: $100 cost per square foot x 2,000 square feet = $200,000 construction cost.

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45
Q

Three-Point Estimating

A

A weighted average method used to increase estimation accuracy; uses Optimistic, Pessimistic, and Most Likely estimates to calculate the estimated activity cost or duration. Triangle Distribution Formula: (O + M + P)/3 Beta Distribution Formula (PERT): (O + 4xM + P)/6

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46
Q

Reserve Analysis

A

Contingency reserves buffers) used to account for schedule or cost uncertainty (risks).

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47
Q

Critical Path

A

The path of activities alone which any delays will cause the project to be delayed; the longest duration path through the schedule network diagram; the chain of tasks which all have 0 float.

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48
Q

Total Float (Slack)

A

The amount of time an activity can be delayed without delaying the project completion date.

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49
Q

Free Float

A

The amount of time an activity can be delayed without delaying the following (successor) activity.

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50
Q

Critical Path Method

A

A schedule analysis method that calculates the critical path for the project, float for each activity, and possible start and finish dates for each activity.

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51
Q

Critical Chain Method

A

Takes the Critical Path Method and factors in resource constraints and schedule buffers.

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52
Q

Schedule Compression

A

Used to shorten the project schedule. Two Methods: Crashing - Adds extra resources, results in higher costs. Fast-Tracking - Doing activities in parallel, which increases risk.

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53
Q

Resource Leveling

A

Used to adjust the resource schedule when resources have been over-allocated; ;often lets the schedule slip in order to smooth out resource utilization. A histogram (bar chart) is the tool used to do this.

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54
Q

What-if Analysis

A

A statistical analysis method used to predict the schedule based on various possible scenarios. Examples include: Monte Carlo Analysis which is a computer software that attempts thousands of random scenarios to predict likely possible outcomes.

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55
Q

Milestone Schedule

A

A summary schedule which only shows key points in the project.

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56
Q

Grantt Chart

A

A type of bar chart used to display the project schedule with bar lengths representing activity durations.

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57
Q

Schedule Baseline

A

The accepted and approved version of the project schedule.

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58
Q

Funding Limit Reconciliation

A

Adjustments made to project expenditures to account for funding limits (e.g. quarterly budgets).

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59
Q

Cost Baseline

A

Authorized, time-phased, total project Budget used to measure, monitor and control cost performance of the project; appears as an S-curve on a graph.

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60
Q

Variance Analysis

A

Measuring the difference between planned and actual (used for both costs and durations).

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61
Q

Earned Value Management (EVM)

A

An objective mathematical approach to measure cost and schedule performance.

62
Q

Contingency Reserves

A

Amounts set aside by the PM to cover known risks (known-unknowns) and is included in the Cost Baseline.

63
Q

Management Reserves

A

Amounts management sets aside to cover unknown risks (unknown-unknowns) and is NOT included in the Cost Baseline.

64
Q

Net Present Value (NPV)

A

Present value of a future income stream, offset against the initial investment amount. NPV = Sum of [Future Cash Flows / (1 + i)^N] - Initial Costs NPV = Sum of [PV for Each year] - Initial Costs PV = FV / (1 + i)^N

65
Q

Benefit Cost Ratio

A

Compares financial yield to the cost of doing the project.

66
Q

Payback Period

A

The amount of time needed to recoup the project’s investment.

67
Q

Customer Satisfaction

A

Keep customer happy by conformance to requirements (ensure the project produces what it’s supposed to) and fitness for use (the product must satisfy real needs).

68
Q

Prevention over Inspection

A

It’s usually less expensive to prevent mistakes than it is to fix them.

69
Q

Precision

A

The values of repeated measurements are clustered and have little scatter.

70
Q

Accuracy

A

The measured value is very close to the true value.

71
Q

Quality Assurance

A

Looking to see if we are using the quality procedures as planned; Auditing the Process. QA = Audit

72
Q

Control Quality

A

Testing the quality of the product or deliverable. CQ = Inspection

73
Q

Cost-Benefit Analysis

A

High quality results in less rework, higher productivity, lower costs, and increased stakeholder satisfaction.

74
Q

Cost of Quality (COQ)

A

Includes all costs over the life of the project. Includes two categories: Conformance & Nonconformance. Cost of Conformance: - Prevention Costs: - Training - Time to do it right - Document processes - Equipment (state of the art) - Appraisal Costs: - Testing - Destructive testing loss - Inspections Cost of Non-Conformance: - Internal Failure Costs: - Rework - Scrap - External Failure Costs: - Liabilities - Warranty work - Lost business

75
Q

Cost of Conformance

A

Money spent during the project to avoid failures. Two categories: Prevention and Appraisal. Cost of Conformance: - Prevention Costs (Build a quality product) - Training - Allow enough time to do it right - Document processes - Maintaining equipment - Appraisal Costs (Assess the quality) - Testing - Destructive testing loss - Inspections

76
Q

Cost of Non-Conformance

A

Money spent during and after the project because of failures. Cost of Non-Conformance: - Internal Failure Costs (Failures found by the project) - Rework - Scrap - External Failure Costs (Failures found by the customer) - Liabilities - Warranty work - Lost business

77
Q

Design of Experiments (DOE)

A

A statistical technique that analyzes several variations (product bundles or feature combinations) at once.

78
Q

Kaizen

A

Japanese word for “continuous improvement” A type of Plan Do Check Act (PDCA) cycle

79
Q

W. Edwards Deming

A

Developed the 14 points of Total Quality Management (TQM), & said quality is a management problem 85% of the time.

80
Q

Joseph Juran

A

Defined quality as “Fitness for Use” & promoted conformance and quality by design.

81
Q

Philip Crosby

A

Believed in conformance to requirements and Zero Defects.

82
Q

ISO 9000

A

A quality management certification that requires documenting and following processes.

83
Q

Quality vs. Grade

A

Low Grade is OK - Grade has to do with amount of features Low Quality is ALWAYS BAD - Quality has to do with the product itself

84
Q

Standard Deviation

A

Also known as sigma; represents variation (dispersion) from the average (mean). SD = (Pessimistic - Optimistic) / 6 1 Sigma = 68.26 % (317,500 defects per million) 2 Sigma = 95.46% (45,000 defects per million) 3 Sigma = 99.73% (2,700 defects per million) 4 Sigma = 99.999% (3.4 defects per million)

85
Q

Probability Distributions

A

Graphical representation of probabilities. 1σ = 68.26 % (317,500 defects per million) 2σ = 95.46% (45,000 defects per million) 3σ = 99.73% (2,700 defects per million) 4σ = 99.999% (3.4 defects per million)

86
Q

Normal Probability Distribution (Bell Curve)

A
87
Q

Mutually Exclusive

A

Two events can’t occur at the same time (if one event occurs, then the other event cannot).

88
Q

Statistical Independence

A

The occurrence of one event makes it neither more note less probable that the other occurs; past coin flips of heads do not change the probability of the next coin flip being heads.

89
Q

Statistical Sampling

A

Choosing small random sample, and the sample’s properties should represent the entire group.

90
Q

Rule of 7

A

Seven consecutive data points on a control chart on one side of the mean signifies that the process is headed out of control.

91
Q

Benchmarking

A

Comparing your project or process to a known standard.

92
Q

Flowcharting

A

Visual depiction of a process.

93
Q

Types of Variances

A

Special Cause - Also known as Assignable Cause, is not inherent in the system, not predictable, and is intermittent. Includes non-random data points or points outside the control limits. Common Cause - Also known as Random Cause, is inherent in the system and predictable, normal or not unusual, includes random patterns within the control limits.

94
Q

Pareto Chart

A

A type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. 80/20 rule says 80% of problems are from 20% of the causes, and dictates you should focus most of your attention on those top few causes.

95
Q

Scatter Diagram

A

Plots data points to show the relationship between 2 variables (X,Y)

96
Q

Cause and Effect (Ishikawa or Fishbone) Diagram

A

Shows how various factors might be linked to potential problems or effects.

97
Q

Maslow’s Hierarchy of Needs (triangle)

A

People can only ascend to a higher level after fulfilling each of the lower levels. Physiological - Food, water, shelter Safety - security, stability, freedom from harm Social - friends, family, love Esteem - respect, appreciation Self-Actualization optimal performance, growth, learning.

98
Q

Herzberg’s Motivation-Hygiene Theory

A

Certain factors in the workplace cause job satisfaction, while a separate set of a factors cause dissatisfaction. Hygiene factors including status, job security, salary, and fringe benefits do NOT cause satisfaction, but if they are missing they cause Dissatisfaction.

99
Q

McGregor’s Theory-X

A

People dislike work, and thus employees must be watched closely.

100
Q

McGregor’s Theory-Y

A

People are self-motivated, and thus can be trusted to work hard on their own.

101
Q

Fiedler’s Contingency Theory

A

Effectiveness of a leader’s management style (task-orients vs. relationship-oriented) is dependent on the situation.

102
Q

McClelland’s Theory of Needs

A

People are motivated by either (1) achievement, (2) affiliation, or (3) power, and need to be managed accordingly.

103
Q

Expectancy Theory

A

Employees are motivated by the expectation of realistic positive outcomes and related rewards.

104
Q

Responsibility Assignment Matrix (RAM)

A

A grid that shows the relationship between work packages (rows) and team members (columns).

105
Q

RACI Chart

A

A RACI Chart is a type of RAM that shows who is responsible for the work, accountable for the work, who needs to be consulted, and who needs to be kept informed. Responsible - does the work Accountable - ensures the work is done Consult - input required from SME Inform - updated on status

106
Q

Staffing Management Plan

A

Includes information on staff acquisition & release, resource calendars, recognition & rewards, compliance (unions, regulation, legal, etc), and safety (training, policies, and procedures).

107
Q

Constructive Team Roles

A

Clarifiers, Encouragers, Information Givers, Information Seekers, Initiators, Gate Keepers, Harmonizers, and Summarizers.

108
Q

Destructive Team Roles

A

Aggressors, Blockers, Dominators, Devil’s Advocate, Recognition Seekers, Topic Jumpers, Withdrawers.

109
Q

Forms of Power

A

Formal/Legitimate - power based on position or title Expert - BEST; power based on knowledge or expertise such as a SME Reward - You reward desirable behavior with incentives, aka the carrot method. Referent - power based on respect or adornment Punishment/Penalty - WORST; threats of punishment, aka the stick method

110
Q

Methods of Conflict Resolution

A

Collaborating - examine various perspectives, cooperate Compromising - both parties give something up Forcing - pushing one’s viewpoint at the expense of others (win-lose) Smoothing/Accommodating - emphasis on areas of agreement, but ignore the true problem (lose-lose) Withdraw/Avoiding - retreating from conflict (lose-lose)

111
Q

Team Development (Tuckman’s Ladder)

A

Forming - team is shy Storming - not seeing eye-to-eye Norming - begin to work together Performing - well-organized Adjourning - team disbands

112
Q

Interpersonal Skills

A

Aka soft skills. Leading Influencing Effective Decision-Making

113
Q

Primary Sources of Conflict

A

Schedule, Resources, and Priorities account for 50% of project conflicts.

114
Q

Communications Management Plan

A

Documents: - who sends info - who receives info - what info is sent - how info is sent - when and how often info is sent

115
Q

Number of Communication Channels

A

n(n-1) / 2

116
Q

Communication Methods

A

Interactive - multi-direction (meetings) Push - one-way outbound (email) Pull - one-way inbound (share point)

117
Q

Communication Types

A

Formal Written - complex problems, project management plans, memos, contracts Formal Verbal - presentations, speeches Informal Written - email, handwritten notes Informal Verbal - meetings, conversations

118
Q

NonVerbal Communications

A

body language, posture, facial expressions, hand motions, etc.

119
Q

Para-lingual

A

Pitch and tone of your voice to convey emphasis and importance.

120
Q

Risk

A

Uncertainty, an unknown future event. Positive risks are opportunities. Negative risks are threats.

121
Q

Residual Risk

A

Any risk that remains after the risk response strategy has been implemented; left-over risk.

122
Q

Secondary Risk

A

Risks that occur as a result of implementing a risk response strategy.

123
Q

Qualitative Risk Analysis

A

A quick and easy risk assessment method that combines the probability and impact to assign a risk score.

124
Q

Quantitative Risk Analysis

A

A more rigorous risk assessment which numerically analyzes the effect of identified risks on overall project objectives.

125
Q

Probability and Impact Matrix

A

A matrix used during qualitative risk analysis that multiplies the risk probability (high, medium, or low) by the impact to come up with a risk score, which is then used to create a prioritized list of risks.

126
Q

Expected Monetary Value (EMV)

A

EMV = Probability x Impact

127
Q

Sensitivity Analysis

A

Graphically shows which variable have the greatest impact on the project. - Tornado Diagram

128
Q

Threat Strategies

A

ATM-A - Avoid - change something so that the threat no longer exists - Transfer - shift the risk to a third party, perhaps via a contract - Mitigate - reduce the probability or impact, an alternate plan - Accept - live with it

129
Q

Opportunity Strategies

A

SEE-A - Share - share with a third party, perhaps via a joint venture - Exploit - change something to ensure the opportunity occurs - Enhance - increase the probability or impact, an alternate plan - Accept - live with it

130
Q

Workarounds

A

Used only when an unidentified (unknown-unknown) risk event occurs.

131
Q

Reserves

A

Money or time set aside in case a risk occurs; contingency reserves are for identified risks, management reserves are for unidentified risks.

132
Q

Procurement Documents

A

RFP = Request for Proposal RFB = Request for Bid RFQ = Request for Quote RFI = Request for Information IFB = Invitation for Bid

133
Q

Point of Total Assumption (PTA)

A

The point where the seller has to pay of any further cost overruns. PTA = Target Cost + ((Ceiling Price - Target Price) / Buyer’s Share Ratio) PTA = TC + ((CP-TP)/BSR)

134
Q

Teaming Agreements

A

A standardized contract between two parties to simplify procurements; aka master service agreements.

135
Q

Type of Contracts

A

Fixed Price (seller bears all risk): FFP = Firm Fixed Price - most common, seller covers any cost increases. FPIF = Fixed Price Plus Incentive Fee - includes an extra performance bonus. FP-EPA = Fixed Price with Economic Price Adjustment - used on long-term projects, buyer covers inflation costs. Cost Plus (Buyer assumes some risk) CPPC = Cost Plus Percentage of Cost - seller reimbursed for costs, plus a % commission. CPFF = Cost Plus Fixed Fee - seller reimbursed for costs, plus a fixed $ commission. CPIF = Cost Plus Incentive Fee - seller reimbursed for costs, plus an objective bonus. CPAF = Cost Plus Award Fee - seller reimbursed for costs, plus a subjective bonus. T&M = Time & Materials - hybrid, moderate risk to buyer, often used for staff augmentation and consultants.

136
Q

Stakeholder Register

A

Lists stakeholders and relevant details for each.

137
Q

Stakeholder Management Plan

A

Outline strategies for managing various stakeholders’ expectations/involvement.

138
Q

Issue Log

A

Tracks disagreements and/or unresolved matters and outlines plan for resolving.

139
Q

Change Log

A

Shows all changes made during a project along with their impact on various constraints.

140
Q

Analytical Techniques

A

Ways of predicting/assessing potential outcomes in light of various project variables.

141
Q

Planned Value (PV)

A

Budgeted value of work planned to be done.

142
Q

Earned Value (EV)

A

Budgeted value of work completed.

143
Q

Actual Cost (total) (AC)

A

Actual cost of work completed.

144
Q

Budget at Completion (BAC)

A

Cost Baseline

145
Q

Estimate at Completion (EAC)

A

Expected total cost (forecast). EAC = AC + Bottom-Up ETC - (most accurate) EAC = AC + (BAC - EV) - (ATYPICAL - AC plus work remaining, use budget rate) EAC = BAC / CPI - (TYPICAL - Assumes same rate of spending will continue) EAC = AC + [(BAC-EV)/(CPI*SPI)] - (Assumes poor cost performance & schedule performance will continue)

146
Q

Estimate to Complete (ETC)

A

Expected remaining cost (from now until end), the Value of work remaining. ETC = EAC - AC

147
Q

Variance at Completion (VAC)

A

Expected variance over/under budget. VAC = BAC - EAC Negative is bad, Positive is good.

148
Q

Cost Variance (CV)

A

CV = EV - AC Negative is bad, Positive is good.

149
Q

Schedule Variance (SV)

A

SV = EV - PV Negative is bad, Positive is good.

150
Q

Cost Performance Index (CPI)

A

CPI = EV / AC Under 1 is bad, Over 1 is good.

151
Q

Schedule Performance Index (SPI)

A

SPI = EV / PV Under 1 is bad, Over 1 is good.

152
Q

To Complete Performance Index (TCPI)

A

TCPI = [(BAC-EV)/(BAC-AC)] - (Optimal rate to complete within budget) TCPI = [(BAC-EV)/(EAC-AC)] - (Assumes original budget cannot be achieved)