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Project Management > PMP > Flashcards

PMP Flashcards

1
Q

What is a project

A

A temporary endeavour with a clear beginning and end that produces a unique product, service, or result

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2
Q

Can a project be part of a program?

A

Yes, a project can be part of a program but a program does not have to be part of a project

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3
Q

What is project management?

A

Using your skills, tools, knowledge, and techniques to complete requirements of a project

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4
Q

What is program management

A

A group of interrelated projects that benefits from being management together rather than individually. A program manager reviews whole project, but a project manager is assigned to each project

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5
Q

What is a portfolio

A

A group of project, programs, sub portoflios, and operations that are manages together to meet the overall objectives of a orgranization

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6
Q

What are operations

A

Ongoing tasks that focus on the acquisition, development, of resources that are need to deliver goods and services

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7
Q

What questions do you ask related to the value of projects

A

Why should we do this project

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8
Q

What do projects enable?

A

They enable change, moving from the present state to the desired state

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9
Q

What is another word for Phase Gate?

A

Phase Review

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10
Q

What is a Phase Gate?

A

Reviewing the phase to determine if they should move on to the next phase

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11
Q

What is a kick off meeting

A

Meeting done at the end of planning to kick off the project. Can also be at the start of the next phase

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12
Q

What is a phase

A

A collection of related ACTIVITIES that make a deliverable

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13
Q

What does the number of phases depend on?

A

The complexity, size, and industry of a project

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14
Q

What is a deliverable?

A

A unique product, service, or result. Must be accepted by the customer. Can be tangible or intangible

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15
Q

Who develops phases?

A

PM

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16
Q

Draw phases

A

-

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17
Q

Draw a program

A

-

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18
Q

What is a project lifecycle

A

Beginning to end of the PHASES, in a CHART representation

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19
Q

Draw a portfolio

A

-

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20
Q

What are the types of life cycles?

A

Traditional, adaptive, hybrid

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21
Q

What is project governance

A

A FRAMEWORK within a project that sets the RULES and steps for DECISIONS

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22
Q

What are 3 pillars of governance

A

People, information, structure

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23
Q

What are stakeholders

A

Individuals, groups or organizations that a may affect or be affected by the project (positively or negatively)

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24
Q

Who provides resources or funding

A

Project sponser or customer

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25
Q

Who is the project owner

A

Someone who sees the project vision and manages the backlog

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26
Q

What is a functional manager

A

A manager of a department that has control over resources

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27
Q

What skills does the PM have

A

Initiator, negotiator, listener, coach, working member, facilitator

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28
Q

What is a milestone

A

A significant event or achievement that marks a key point or complaetionnthat has 0 duration

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29
Q

What are the levels of project roles

A

PM, Project coordinator, project expeditor

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30
Q

What is a PMO

A

Project management office

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31
Q

What is a project management office

A

A structure that standardizes processes and facilitates that share of resources, tools, and techniques

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32
Q

What are the types of PMOs

A

Supportive, controlling (method and framework) and directive

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33
Q

Who are often the project bosses?

A

PM and sponser

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34
Q

What are the organizational structure

A

Function organization, Matrix organization, Project oriented organization, hybrid

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35
Q

What is another word for project oriented organization

A

projectized

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36
Q

What are the levels of a matrix organization

A

weak, balanced, strong

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37
Q

What are project constraints

A

cost, schedule, scope, quality, and resources

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38
Q

Another word for adaptive

A

Agile

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39
Q

Another word for traditional

A

waterfall or predictive

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40
Q

What is a product manager

A

Manages product, knows the market, oversee product life cycle

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41
Q

What is a risk

A

A POTENTIAL(perceived, uncertain) event that might happen in the FUTURE

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42
Q

What is a issue

A

A problem or issue that is negative and has already happened

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43
Q

What is an assumption

A

Statement or believe considered to be true for the sake of decition making and planning

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44
Q

What is the document for ethics PMI

A

PMI code of ethics and professional conduct

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45
Q

What is the PMI code of ethics and professional conduct?

A

Reflects morals and expectations

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46
Q

What is PMIs 4 values

A

responsibilty, respect, fairness and honesty

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47
Q

What does stewardship include

A

internal and external responsibilites, care, compatibility, integraty, trustworthiness

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48
Q

PM Performance domain:

A

Work in unison and integrated system for effective delivery

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49
Q

stakeholder engagement domain: stages of dealing with stakeholders

A

identify stakeholders, understand their needs, know their wants, prioitize requests, engage, monitor requests and maker sure they are filled

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50
Q

What is happening if the stakeholder is constantly making change requests

A

the plan and their vision dont align

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51
Q

Where do you find the risks assigned to each stakeholder?

A

Risk register

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52
Q

Team performance domain includes

A

shared ownerships, high performance, appropiate leadership

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53
Q

Types of leadership

A

Centralized and deceminated

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54
Q

What does the servant leadership do

A

Empowers team, remove obstacles, knows the needs of the team

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55
Q

What is shared ownership

A

the team knows the VISION and OBJECTIVE

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56
Q

What is delivery cadence

A

when you plan the FREQUENCY and TIME of a deliverable release

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57
Q

What does a high performing team entail

A

resilant and adaptable, empowered,and collaborative/trusts each other

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58
Q

What is a KPI

A

key performance indicator

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59
Q

What are the types of KPIs

A

leading indicator and lagging indicator

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60
Q

what does SMART stand for

A

specific, measurable, achievable, relevant, timely

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61
Q

What is hawthorne effect

A

people work differently/hard when they are watched, difficult to replicate the times that have recorded

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62
Q

What is a vanity metric

A

A stat that makes them look good without futher context

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63
Q

What is being domaralized

A

When a team is demoralized they cant meet a metric

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64
Q

Misusing metric

A

untruthful

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65
Q

How do you handle uncertainty

A

gather info, be prepared for multiple outcomes, be resilient

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66
Q

What is an ITTO

A

Input, tools and texhniques, outcome

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67
Q

What is a process

A

ITTOs

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68
Q

What is a input

A

raw materials

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69
Q

what are tools and techniques

A

the ACTIONS to change the raw materials to outputs

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70
Q

what are outputs

A

end results

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71
Q

What are the process groups

A

intiating, planning, executing, monitor and controlling, close

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72
Q

When do you do monitor and controlling

A

throughout all process groups

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73
Q

Draw the process groups

A

-

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74
Q

How many ittos are there

A

660+

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75
Q

How many processes are there

A

49

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76
Q

What are common inputs

A

EEF, OPA

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77
Q

What does EEF stand for

A

Enterprise Environmental Factor

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78
Q

What does OPA stand for

A

organization process asset

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79
Q

What is an eef

A

anything that isnt a doc, related to culture, internal and external

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80
Q

What is opa

A

document, template, lessons learned that can be stored in a centralized repository

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81
Q

What are project docs

A

Documents that are used throughout the processes but are not part of the project management placess

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82
Q

How many components are there of a PMP

A

18

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83
Q

How many baselines are there of a PMP

A

4

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84
Q

How many plans are part of a PMP

A

14

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85
Q

What is SME

A

subject matter expert

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86
Q

What is a subject matter expert

A

someone with specialized knowledge

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87
Q

What is data representation

A

data being shown in charts and graphs for decision making

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88
Q

How to make decisions

A

voting, autocratic, multicriteria decision analysis with a matrix

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89
Q

What does PMIS stand for

A

project management information system

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90
Q

What is a PMIS

A

an automated system for tracking, it includes hardware and softwares, it include a configuration management systems, and work authorization systems

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91
Q

What is work performance data

A

raw data, shared the status of a deliverable before the analysis

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92
Q

What is work performance information

A

taking data and comparing it to baseline to give status of deliverable

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93
Q

what is a work performance report

A

overall status report

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94
Q

What do you do with gifts and donations

A

do not accept unless customary to that country

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95
Q

Who do you tell about conflicts of interest

A

Higher management

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96
Q

What if company B is asking about information from company A

A

you need to get permission to release it

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97
Q

who do you report any issues against PMI

A

To PMI

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98
Q

What was agile orginally built for?

A

software

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99
Q

What is agile an umbrella term for?

A

Iterative projects

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100
Q

What is the most used agile method

A

scrum

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101
Q

What are the agile methods

A

scrum, kanban, xp, lean

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102
Q

what does xp stand for

A

extreme programming

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103
Q

what is the acronym for extreme programming

A

xp

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104
Q

when do you plan in an agile project

A

throughout

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105
Q

when do you pay for an agile project

A

throughout, incrementally

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106
Q

when do you receive value in an agile project

A

through, but most value in the beginning

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107
Q

What are agiles values called

A

agile declaration on interdependance

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108
Q

What do they encourage with testing in agile

A

fail fast and early and often

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109
Q

What is the inverted triangle

A

that traditional cant adjust scope and agile cant adjust time and money

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110
Q

What are the agile manifesto

A

the values of agile

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111
Q

List the agile manifesto

A

Individuals and interactions over process and tools, working software over documents, customer collaboration over, contact negotiation, change over plan

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112
Q

What is the shared definition of done

A

When the CUSTOMER and TEAM have a shared definition of done. We need this because the scope is always changing. Need to decide when to be done,

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113
Q

In agile, how do you satisfy the customer

A

The early and continuous delivery of deliverables

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114
Q

In agile, what do you build projects around?

A

Motivated people

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115
Q

What is the best way to converse in agile?

A

face to face, low tech high touch

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116
Q

In agile, what is the primary measure of success

A

working software (likely accepting deliverable as well)

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117
Q

What is promoting sustainable development/

A

you want there to be consistent qualtiy deveopment per sprint, you want to give them a realastic work load

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118
Q

how many agile manifesto values are there

A

4

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119
Q

Does agile like complex or simple things

A

simple

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120
Q

What are the core concepts of a agile team

A

self organizing and self directing

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121
Q

How man agile principals are there

A

12

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122
Q

Who is the product owner

A

represents the customer, works the backlog to prioritize to represent the vision, determines acceptance criteria, attends planning, review and retro spective meetings, determines release date

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123
Q

Who manages a agile project

A

Agile PM or Scrum Master

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124
Q

What is a product backlog

A

a list of requirements requested by stakeholders

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125
Q

What is a sprint planning meeting

A

a meeting with the TEAM to plan what working on in the next sprint

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126
Q

What is a sprint backlog

A

a list of requirements you will be working on in the next sprint

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127
Q

how long is an agile sprint

A

1-4 weeks

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128
Q

how long should a daily standup meeting be

A

15 min

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129
Q

what is a sprint review meeting

A

a meeting with the customer where you inspect what was done during the sprint

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130
Q

what is retrospective meeting

A

a meeting with the TEAM to talk about what went wrong, what went right, and lessons learned

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131
Q

WHat is a partially completed product

A

a partially completed product is given to customers to demo and give feedback

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132
Q

What is a release in the agile process

A

it takes multiple iterations to get a release, it determines if the product is shippable

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133
Q

What is the term for determine how much work someone can do in a sprint

A

team velocity

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134
Q

Can a customer add more requirements during the sprint review meeting

A

yes

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135
Q

Can a customer add more requirements during a sprint

A

no

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136
Q

What is a agile project considered done

A

When a project runs ou of time and/or money

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137
Q

How many iterations on average does it take for a product to be shippable

A

3

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138
Q

What questions are asked during a daily stand up meeting

A

What did you do yesterday, what will you do today, are there any blockers?

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139
Q

what is the most popular agile framework

A

scrum

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140
Q

what are the 3 pillars of scrum

A

transparency, adaptability, inspection

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141
Q

who decides the acceptance criteria in a agile project

A

product owner

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142
Q

who decides when a product is released in agile

A

product owner

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143
Q

who prioitizes the backlog in agile

A

product owner

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144
Q

who gives the requirements for a agile project

A

product owner

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145
Q

what meetings does the product owner attend

A

gather requirements/planning, sprint review, retrospective

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146
Q

what does a scrum master do

A

protects the team from external interruption and enhances productivity, assisting the product ownerq

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147
Q

what are the characteristics of a daily standup meeting

A

15 mins, same time and place, 3 questions

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148
Q

how long is a sprint review meeting

A

1 hr

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149
Q

how long is a retrospective meeting

A

2 hr

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150
Q

what should you ask about during a spring retospective meeting

A

what went well, what went bad, what should we do more of, what should we do less of

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151
Q

What are scrum artifiacts

A

spring backlog, product backlog, deliverable

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152
Q

What is grooming the backlogq

A

reviewing and repriotitizing the backlog, especificall if things are added, removed, or complete

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153
Q

who defines the definition of done

A

probably product owner, but the product owner and team def need to agree oni t

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154
Q

who determines what is on the sprint backlog

A

team

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155
Q

What needs to be highly visible on a agile project

A

sprint backlog (information radiators)

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156
Q

what does DOD stand for

A

definition of done

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157
Q

When should the definition of done be defined

A

beginning of project

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158
Q

What is an example of the definition of done

A

passes X test, meets X benchmark

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159
Q

what is XP

A

extreme programming

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160
Q

what is the acronyms for extreme programming

A

XP

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161
Q

what does extreme programming focus on

A

software

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162
Q

what are the core values of XP

A

simplicity, communication, feedback, courage, respect

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163
Q

who is responsible on a scrum project

A

the whole team

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164
Q

what are the frameworks of agile

A

scrum, xp, lean, kanban

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165
Q

what framework has a coach and customer in agile

A

xp

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166
Q

what famwork has a program and testers

A

xp

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167
Q

what is another work for product owner

A

customer (not sure how true this is based on the exam mock)

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168
Q

what is another word for coach

A

scrum master

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169
Q

what is another word for scrum master

A

coach

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170
Q

what do testers do on an agile project

A

works with customer to define what test needs to be done to say the project is done

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171
Q

what is release planning

A

the plan to push product all the way to production

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172
Q

what is iteration planning

A

a sprint plan

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173
Q

how long is a iteration

A

1-2 weeks in xp

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174
Q

what is another word for sprint

A

iteration is xp

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175
Q

what agile frame is release planning and iteration planning part of

A

xp

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176
Q

what agile framework uses small releases

A

xp

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177
Q

what is a small release

A

xp usues small release to release small components of a project. the customer can use it and also give feedback to improve quality, it can also be released to a testing environment

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178
Q

what are customer tests in agile

A

tests that the customer decides will show the software is working

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179
Q

what is collective code ownership

A

when multiple people own and work on the code. this increases the chance of catching errors and improve quality

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180
Q

what are code standards

A

what there is a standed to coding to look like one person is working on it

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181
Q

what is it called to have coding written in a way that it looks like one person wrote it

A

code standards

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182
Q

what is it called to have multiple people working and owning a code

A

code ownership

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183
Q

what are metaphors used for in agile

A

programmers used them for lay people to understand

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184
Q

what is continuous integration

A

continuously bringing your whole code together to make sure it works

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185
Q

what is it called to continuously bringing your whole code together to make sure it works

A

code integration

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186
Q

what is tdd

A

test drive development

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187
Q

what is it called to making a test prior to developing a product

A

test driven development

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188
Q

what is test drive development

A

making a test prior to developing a product

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189
Q

what is pair programming

A

is code written by 2 people as a pair

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190
Q

code should always be…

A

simple

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191
Q

what can a simple design code do

A

be testable, understandable, browsable, explainable

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192
Q

what code should be testable, browsable, explainable, and understandable

A

simple design code

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193
Q

what is refactoring

A

in agile when you make a process in the plan to make sure the code is clean

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194
Q

what is the process called that makes sure the code is clean

A

refactoring

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195
Q

what is the XP word for scrum

A

iteration

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196
Q

what is the xp work for scrum master

A

coach

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197
Q

what is the xp word for retrospective

A

reflection

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198
Q

what is the xp word for release

A

small release

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199
Q

what is the xp word for sprint planning

A

planning game

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200
Q

what is the xp word for development team

A

team

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201
Q

what is the xp work for daily scrum

A

daily standup

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202
Q

what is the scrum word for daily standup

A

daily scrum

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203
Q

what is the scrum work for coach

A

scrum master

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204
Q

what is the scrum word for customer

A

product owner

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205
Q

what is the scrum work for reflection

A

retrospective

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206
Q

what is the scrum word for iteration

A

sprint

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207
Q

what is the scrum work for planning game

A

sprint pllanning

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208
Q

what is the scrum word for daily standup

A

daily scrum

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209
Q

who started lean

A

toyota

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210
Q

what are lean principles

A

eliminate waste,empower team, deliver quick, optimize whole, build quality, defer decisions, amplify learn

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211
Q

what are the seven wastes of lean

A

partially done work, extra processes, extra features, waiting, motion, defects, task switching

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212
Q

what is task switching

A

having one person on multiple projects, you want one person per project

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213
Q

what type of note does kanban use

A

sticky note

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214
Q

what system does kanban use

A

pull system and linear system

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215
Q

what does kanban mean

A

signboard

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216
Q

what are the columns of a kanban board

A

items, in progress, testing, done

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217
Q

when using kanban how many sticky notes can be in progress

A

6

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218
Q

when using kanban how many sticky notes can be in testing

A

4

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219
Q

what is kanban known for

A

limit work in progress

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220
Q

what does a linear system mean

A

that one person is working on one item, and when it is done it gets passes on to another person

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221
Q

what are kanban principles

A

visualize workflow, limit work in progress, manage flow, improve collaboration, make policies explict

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222
Q

what law is related to limit work in progress

A

little’s laww

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223
Q

what is wip

A

work in progress

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224
Q

what is littles law

A

helps you understand how long it will take a task to complete once its already started/ in que by looking at the cycle time

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225
Q

what is the equation for littles law

A

cycle = unfinished work (units)/ finished work (time)

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226
Q

draw a picture of a littes law chart

A

-

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227
Q

should the ceo be a manager or leader

A

leader

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228
Q

what does a servant leadeship do

A

remove interruptions, remove imediment, share vision, know needs of team

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229
Q

what is modeled desired behaviour

A

a leadership tactic. show the behaviour you want to see from your team

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230
Q

what characteristic do you want to see out of your leader

A

honesty

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231
Q

when do you deliver value in agile

A

early and often, prioritize these features on th elog

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232
Q

what do you do if a feature is high risk in agil

A

put them as the first features

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233
Q

how do you satisfy customers in agile

A

know their needs, keep them engaged, and get them confident in the team

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234
Q

how do you maximize value

A

reduce waster

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235
Q

What is does ROI stand for

A

return on investment

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236
Q

What is an ROI

A

the return on investment is a PERCENTAGE that shows how much money you madce/benefits from the money invested (profit). ROI of 20% is that you got all the money you put in back plus a profit of 20%

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237
Q

What does IRR stand for

A

Internal Rate of Return

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238
Q

what is a IRR

A

an internal rate of return is an interest rate, the higher the interest rate, the more money you get back in the future, it also consideres the NPV

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239
Q

what is a NPV

A

a net present value is thinking abou the value of you money now and how much it will be worth in the future due to inflation

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240
Q

what does NPV stand for

A

net present value

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241
Q

when should you consider regulatory compliance

A

beginning of projectw

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242
Q

what is regulatory compliance

A

mandated requirements set by government

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243
Q

what can risk pose a threat to

A

value

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244
Q

what causes anti value

A

risks

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245
Q

how do you manage risks is agile

A

risk burndown chart, risk adjusted backlog,

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246
Q

what do customers prioritize risk on

A

value, risk, and dependeices

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247
Q

what priortization methods are used with customers to prioritize requirements

A

simple scheme,100 point method, monopoly, dot voting, MosCoW, Kano Anlysis

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248
Q

What is a simple scheme

A

a method used to prioritize things, list from 1,2,3

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249
Q

what is 100 point method

A

a method used to priotitize things based on giving points

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250
Q

what monoploy

A

a method used to prioritize features based on monopoly money

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251
Q

what is MosCow

A

a method used to prioritize features, Must have, should have, could have, would like to have

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252
Q

what is dot voting

A

a way to prioitize featuers by using dots

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253
Q

what is kano analysis

A

measures customers satisfaction with features: must be (basic features), performance, attractive (highest)

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254
Q

what is important to do before delivering a product

A

sending it to go get tested

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255
Q

what is another word for dot voting

A

multivoting

256
Q

what is a cost of change

A

it is important to put a product under testing to catch bugs early on cause the longer it takes the more it costs

257
Q

what is an MVP

A

minimum viable productw

258
Q

what is a minimum viable product

A

giving part of the product out TO USE before it is fully done. example release one component from the full project

259
Q

what does CFD stand for

A

cumulative flow diagram

260
Q

what is a cumulative flow diagram

A

shows how work is progressing (looks like through the kanban phases) , it helps you identify a bottleneck if a phase is larger than another and work complete is low. The bottle neck occurs in the phase that is after the large oned

261
Q

draw a cumulative flow diagram

A

-

262
Q

what are the different types of agile contracts

A

money for nothing, change for free;graduated fixed price; fixed price work package

263
Q

what domain is graduated fixed price, and fixed price work package from

A

agile

264
Q

what is money for nothing, change for a free

A

a type of CONTRACT, where the product is done without completing all features listed so you get to keep the money for the rest of them and you can make changes to the list of features for free

265
Q

what is graduated fixed price

A

a CONTRACT where the buyer and seller share the same risk. the hourly wage is dependent on if they finsih early, finish late, etc

266
Q

what is a fixed price work package

A

takes away risk of over estimating because a price is assigned per feature

267
Q

what is a gulf of evaluation

A

when the customer states what they want and the team understands it wrong

268
Q

how would you confirm that you interpreted the customers vision correctly

A

feedback loops, agile modeling tool,data models, screen designs, wireframes, and persona

269
Q

what do you do if someone doesnt know their role in agile

A

educate them about it

270
Q

what do the team and customer need to have a shared vision of

A

definition of done

271
Q

what is a agile modeling tool

A

a tool used to confirm the vision of the customer -often a user case diagram

271
Q

what consists of a agile charter

A

5w, and 150 character

272
Q

what is the project charter for agile

A

agile charter

273
Q

what is user case diagram

A

a agile tool to confirm the customers vision, visually show how and when someone would use the app

274
Q

draw a user case diagram

A

-

275
Q

what is a data model

A

a agile tool used to show to the customers vision, it is when data is put into tables and then with a line shows their relationship

276
Q

what is a screen design

A

draw the screen shots

277
Q

what is a wireframe

A

used to confirm a customers vision.. is a quick and low fiedlity protoyype of the customers vision

278
Q

what is a persona

A

used to confirm a customers vision. it is a description of the protentional user, says their name, a description of who they are, and what value or goal they are wanting (what feature they want)

279
Q

draw a persona

A

-

280
Q

what are some examples of knoweldge sharing tools with the team

A

whiteboard, wireframe, kanban

281
Q

how do you categorize stakeholders in agile

A

red zone, green zone

282
Q

what is a workshop

A

a meeting where you get work done

283
Q

what is an example of a workshop meeting

A

retrospective,

284
Q

how do you have more effective workshops

A

diverse group of people, round robin, everyone participates in first few mins

285
Q

what meeting do you have to engage stakeholders to write a user story

A

userstory workshop

286
Q

what are brainstorming methods

A

free for all, round robin, quiet writing

287
Q

what a collaboration games used in agile

A

remember the future, pruning the product tree, and speedboat (sailboat)

288
Q

What is speedboard

A

a collaborative game where you draw waves boat, sail, and anchor. u put sticky notes on the sail for activities you think would help the project and sticknotes on the anchor that would hinder the project. This helps identiy threats and opportunities

289
Q

what is prune the product tree

A

a collaborative game where you draw a tree, with roots at the bottom. you give out sticky notes and put them on the tree. featyres that are higher depend on other freatures. this helps you prioritiz and order features

290
Q

what is remember the future

A

a collaborative game that asks that asks the stakeholder to envision a successful project and say what it looks like and what the steps were required to get there. help understand the customers definition of success

291
Q

what are the steps of active listening

A

1 (internal): how will it effect me, 2 (focus): put self in shoes; 3 (gloabal): body laduage

292
Q

what does a facilitator need to know

A

meeting rules, meeting goals, timing, assissting others

293
Q

what are levels of conflict

A
  1. problem to solve, 2. disagreement (i dont like how u are doing it i like how im doing it), 3. contest (must win competition), 4. crusade (protect my group i dont care about your group), 5. (world war) must destroy other person and need to be removed
294
Q

what methods are used for making decisions

A

voting, thumbs up down sideways, fist of five (1 total support)

295
Q

what are characteristics of teams in agile?

A

self directing and self organixing

296
Q

what does cocomo stand for

A

constructive cost model

297
Q

what is cocomo used for

A

yo determine cost of variables, shows thar people have the highest score of 33

298
Q

what is the pm role in relation to the team in agile

A

one of the team members rather than lead

299
Q

what are the skill improvement models

A

shu=ha-ri, and dreyfus mode3l developmENT

300
Q

WHAT IS SHU HA RI

A

a skill deveopment model: shu=obey, ha=move away, ri=individual path

301
Q

what is the dreyfus model

A

a skill development model: novice, advanced beginner, competent, proficient, expert

302
Q

what is tuckmans 5 stages of team development

A

form, storming, norming, performing, adjourning

303
Q

what type of leadship do you used with tuckmans stages

A

forming = directing, storming = coaching, norming = supportive, performing =delegating

304
Q

what is osmotic communication

A

allows information flow, can hear peoples daily convos, 33ft/10 meters away from each other

305
Q

what is it called to allows information flow, can hear peoples daily convos, 33ft/10 meters away from each other

A

osmotic communication

306
Q

what is tacit knowledge

A

know that you learn over time through experience

307
Q

what is know that you learn over time through experience

A

tacit knowledge

308
Q

how do you manage risk on a project

A

risk adjusted backlog, risk burn down chart

309
Q

what can you use to track team performance in agile

A

burn up, burn down, and velocity charts

310
Q

what is a burn up chart

A

shows how much work is completed

311
Q

what do you use in agile to track project progress

A

burn up, burn down chart

312
Q

what is a burn down chart

A

shows how much work is left to do

313
Q

what is a velocity chart

A

shows how much work can get done in an iteration

314
Q

what is veloctiy

A

how much work can get done, or points that can get done, in an iteration

315
Q

how can you use a velocity chart to calculate velocity

A

look at how many points were complete per iteration, calculate average

316
Q

what do trial and demonstration show

A

true requirements

317
Q

what can you do to see what the customer values

A

design product box

318
Q

what are coarse grain requiements

A

important to keep requirements rough in the beginning as delayed decisions help you make the right decision

319
Q

what is time boxing

A

fixed time period

320
Q

what if a tasks doesnt get completed in the set time box

A

create another time box

321
Q

how long is a stand up meeting in agile

A

15 mins

322
Q

what is emv

A

estimated monetary value of how much a risk will be

323
Q

what is evm

A

earned value management

324
Q

what does an estimate look like

A

it is in ranges

325
Q

who does the estimates in agile

A

team

326
Q

what is an ideal time

A

the time it takes to complete a task without any interruptions or problems

327
Q

what is the activitiy decomposition in agile

A

epic, features, stories, ttasks

328
Q

what are user stories

A

requirements on the backlog, acts as an agreement with the team and customer to often build a feature that takes 1-3 days/40 hours

329
Q

what is an example of a user story

A

as a USER TYPE, i want FEATURE, so that I can VALUE

330
Q

what are the 3 Cs of stories

A

card, conversation, confirm

331
Q

what do effective user stories follow

A

INVEST: independent, negotiable, valuable, estimatable, small, testable

332
Q

what requirements get put to the top of a backlog

A

high value, and sometimes high risk

333
Q

what estimates are used in agile

A

fibonacci sequence, wideband delphi, tshirt sizing, planning poker, affinity estimating

334
Q

what is fibonacci sequence

A

1,2,3,5. These are points you are giving features. must have an explanation of why gave that point

335
Q

what is affinity estimating

A

when you group features by same points

336
Q

what is tshirt sizing estimates

A

when you lay down differnt tshirt sizes and you place features in the sizes based on importance

337
Q

what is wideband delphi

A

anonymous way to make estimates with experts. wideband delphi helps you avoid HIPPO, bandwagon effect, group think

338
Q

what is bandwagon effect

A

when group jumps on bandwagon of the loudest person in the room

339
Q

what is a HIPPO

A

highest person paid opinion – people follow this person

340
Q

what is group think

A

whne people want to avoid conflict they agree with the majority

341
Q

what is planning poker

A

everyone is given cards with point and they anonymously hand them in to assign points. majority wins, if there is no majority, highest point wins

342
Q

what are user story maps

A

serves as a product road map for user stories planning…shows releases. themes, epics, release 1, release 2

343
Q

what are product road maps

A

categorize items by team

344
Q

what are the type of iterations

A

iteration 0 (getting familiar with tasks), development iteration (4), iteration H (clean up docs_

345
Q

what are spikes

A

a few hours of work to do before the iteration is done

346
Q

what types of spike are there

A

artichtectual spike (proof of concept), risk based spike

347
Q

what is a architectural spike

A

proof of concept, confirming that a software workd before using it

348
Q

what is a risk based spike

A

confirming that your backup plan will work

349
Q

what do you do during an iteration planning meeting in agile

A

plan what features youl work on, define acceptance criteria, breakdown tasks and estimates

350
Q

what do you do during release planning

A

use velocity to determine what iteration should start working on certain features to meet release date

351
Q

what is slicing the stories

A

when user stories are too big for 1 iteration, it will be sliced into multiple iterations

352
Q

what is technical debt

A

when you code too quickly and the coding has too many mistakes

353
Q

what is refactoring

A

when you add a process into you plan to check for mistakes in coding

354
Q

what is it called when you add a process into you plan to check for mistakes in coding

A

refactoring

355
Q

what is it called when you code too quickly and the coding has too many mistakes

A

technical debt

356
Q

what is lead time

A

this is different than “lead” , this is how long it takes to go through the ENTIRE process

357
Q

what is cycle time

A

part of lead time, how long it takes to go through PART of the process

358
Q

how do you calculate cycle time

A

cycle = WIP/ throughput (amount of work that can be done in a time period)

359
Q

what are escaped defect

A

defects that get into the hand of the customer

360
Q

what is it called when defects that get into the hand of the customer

A

escaped defect

361
Q

what is a leading metric

A

same as leading indicator, when it provides info o future events

362
Q

what is a lagging metric

A

same as lagging indicator, when it provides info on something that already happened

363
Q

what are control limites

A

a range of limited that helps you identify when you are out of control

364
Q

how do you calculate expected monetary value

A

probability x impact

365
Q

what is risk severity

A

how mcuh impact the risk has

366
Q

what does a risk burndown chart show

A

the severity of a risk over time

367
Q

draw example of a risk burndown chart

A

-

368
Q

what term is used to describe continuous improvement

A

kaizen

369
Q

what is PDCA

A

is a cycle of kaizen, to improve. Plan, do, check, act (if it doesnt work)

370
Q

what is the agile version of PDCA

A

plan, develop, evaluate, learn

371
Q

what is process tailoring

A

to tailor a process to a project if it fits

372
Q

what is a value stream map

A

related to lean, when you try to make processes more efficient by improving the flow of work. you do this by wanting to improve a process, create a value stream map with the times, fk d waste time, create a new map with desired changes, create a ROADMAP to how you will get those changes, revisit

373
Q

what is a premorton

A

a meeting to discuss things that could cause failures before they take place and what can be done–this is with a team

374
Q

what is it called when a meeting to discuss things that could cause failures before they take place and what can be done–this is with a team

A

premortom

375
Q

how long is a retrospective meeting

A

2 hours

376
Q

what are the stages of a retrospective meeting

A

set the stage (what are we doing), gather data about what happened, generate insight about why, decide what to do, close retrospective

377
Q

how long does each stage take in the retrospecive meeting

A

set the stage (6 min), gather data (40 min), generate insights (25 min), decide what to do(20 min), close retrospective (20 min)

378
Q

what are the acitivities of the set the stage step in the retrospective meeting

A

check in, focus on/off, ESVP (explorer, shopper, vacationer, prisioner)

379
Q

what are the activities of the gathering data step in the retrospective meeting

A

create timeline; mad, sad, glad; triple nickle (in a group of 5, write on 5 index cards, for 5 mins about 5 issues)

380
Q

what are the activities of the decide what to do step in the retrospective meetin

A

SMART GOAL, Short subjects

380
Q

what are the activities of the generate insight step in the retrospective meetin

A

5 whys, brainstorms, fishbone analysis, prioirtizr doys

381
Q

what are short subjects

A

part of the decide what to do activitiy in the retro specifive meeting where you say: start doing, stop doing, do more of, do less of

382
Q

what does a smart goal stand for

A

specific, measureable, attainable, relevant and timely

383
Q

what are the activities of the close retrospecitive in the retrospective meetings

A

PLUS/DELTA (do more of, do less of)

384
Q

what do you do a self assessment in agile

A

before the next iteration

385
Q

what are the traditional phases

A

initiation, planning, execution, monitor and controlling, close

386
Q

what is a project charter

A

a document that initiates and authorizes the project or phase, and gives authority to the PM to use resources. it states everything about the project high level

387
Q

what are the inputs of a project charter

A

business docs (business case, benefit management plan), and agreement

388
Q

what is the output of a project charter

A

project charter and assumption log

389
Q

what is a business case

A

a doc that states why a project is worth it, a statement of why you are doing a project EX we need to do X to meet government guidelines

390
Q

what is a project benefit mangement plan

A

a document that states the benefit of doing a project and what it will produce once completed, states more information

391
Q

how do you figure out the benefit of a project

A

cost benefit analysis

392
Q

what are the agreements listed in the project charter

A

SLA, LOI, external

393
Q

what is an assumption log

A

a LIST of things that you PERCEIVE to be true, AND things that might CONSTRAIN the project

394
Q

what do you look at then something goes wrong

A

risk register or assumption log

395
Q

what are the data representation tools of identify stakeholders

A

power interst grid, saliance model, stkaeholder cube, directions of influence, priortization,

396
Q

what are the data anlysis tools of identify stakeholders

A

stakeholder analysis

397
Q

what are the tools of identify stakeholders

A

stakeholder analysis,power interst grid, saliance model, stakeholder cube, priortization,

398
Q

what does a stakeholder analysis include

A

name, role, active or passive, effect (pos or neg), authority (pay for project)

399
Q

what is another word for a power interest grid

A

power influence grid, impact influece

400
Q

what is a stakeholder cube

A

it is a 3d cube to show power, influence and interest

401
Q

what is a saliance model

A

a 3d cube, that shows power, urgency, legitamcy (involvement)

402
Q

what are the directions of influence

A

upward, downward, sideways, outward

403
Q

what are the outputs of idetifying stakeholders

A

stakeholder register

404
Q

what is a stakeholder register

A

lists the name, role, contact information, communication requirements, power of influence*, and expectations (how often contacted) of a stakeholder

405
Q

what document did you look at when you want to know the power of a stakeholder

A

stakeholder register

406
Q

how many baselines are there in a project management plan

A

4 (scoprr, schedule, cost, performance)

407
Q

how many subsidary plans are there in a project management paln

A

14

408
Q

who sign the project management plan

A

senior management, sponsor

409
Q

what is a management plan vs a baseline

A

a baseline tells you what it is and a plan tells you the steps for how to do it. EX cost baseline is 10,000

410
Q

what does a scope management plan do

A

says how the scope will be defined, validated and controlled throughout, how WBS and scope statement will be maintained, how to manage change requests with scope

411
Q

what is a product scope

A

stating the features and functions that chracterize a product, service, or result

412
Q

what is a project scope

A

the work of a project and its deliverables

413
Q

what is gold plating

A

doing EXTRA work not listed in the scope

414
Q

what is scope creep

A

it is UNAUTHORIZED work ADDED to the scope

415
Q

what is a requirement management plan

A

how the requirements will be analyzed, managed and documented, will state what needs to be gathered for the TRACEIBILITY matrix

416
Q

what doc do you look at to understand WBS management

A

scope management plan

417
Q

what doc do you look at to know what should be gathered for the traceability matrix

A

requirement management plan

418
Q

what are the outputs of plan scope management

A

scope management plan, requirement management plan

419
Q

what do you do during collecting requirements

A

gathering the needs of the people, this is important because it influences the rest of the components in the project

420
Q

what is benchmarking

A

minimum performance, industry standard, what you compare to

421
Q

how do you collect requirements

A

benchmark, analyze documents, policies, etc; mind mapping, affinty diagram, context diagram, prototype, job shadowing

422
Q

draw a mind map

A

-

423
Q

draw an affinity may

A

-

424
Q

what is an affinty map used for

A

grouping items

425
Q

what is a mind map used for

A

connecting flow of ideas

426
Q

what is a conext diagram

A

shows how peoples, business, processes interact

427
Q

draw a context diagram

A

-

428
Q

what is the output of collect requirements

A

requirements doc, requirement tracebility matrix

429
Q

what is a requirements doc

A

list of requirements, acceptance criteria, objectives, legal or ethical compliance, assumption or constraints, quality requirements

430
Q

what doc do you look at to get the acceptance criteria in traditional

A

requirements doc, scope statement

431
Q

What is a requirement traceibility matrix

A

requirement, who request it, description of a reuiqrment, status of requirement

432
Q

in traditional, what document states the description of a reuiquirement

A

requirement traceibility matrix

433
Q

in traditional, what document states the status of a reuiqrment

A

requirement traceibility matrix

434
Q

what doc states the quality req

A

reuirement doc

435
Q

what is a product analysis

A

tryiing to understand what exists and what people want by doing a product breakdown, system analysis, system requirements

436
Q

what are the tools for traditional define scop

A

product analysis

437
Q

what does a scope statement include

A

the works and deliverables, descriptoin, acceptance criteria, constraints, risk, exclusion

438
Q

what are the tools for create WBS

A

expert judgement, decomp

439
Q

what are the outputs for create WBS

A

scope baseline, WBS, WBS dictionary, scope statement, assumption log,

440
Q

what states responsibilities in traditional

A

WBS and RACI, resource management plan

441
Q

who creates the WBS

A

PM and team

442
Q

are there overlaps in WBS

A

no

443
Q

what is the order of hierarchy in WBS

A

project, control account, work package

444
Q

what is a WBS Dictionary

A

who is assigned, description of the work package, ID estimates, milestone , quality requirement

445
Q

what are the tools of define activities in traditional

A

decomposition, rolling wave planning

446
Q

what is rolling wave planning

A

doing planning in sections, helps with progressive elaboration

447
Q

where is activities in the hierarchy

A

though it isnt part of the WBS, activities is below work package

448
Q

what is the output of define activities

A

activity list, activity attributes, milestone list

449
Q

can acitivities map out to multiple work packages

A

no just one

450
Q

what does a activity list include

A

activity, description, ID

451
Q

what doc would you look at to read the description of an activity

A

activitiy list

452
Q

what would the activity attributes include

A

additional info about acitivies like location

453
Q

what does a precedence diagram do

A

helps with sequencing work packages together

454
Q

relationship iin schedule sequence

A

finish to start, start to start, finish to finish, start to finishw

455
Q

what are the dependencies in a sequence schedule

A

mandatory depednence (hard logic), soft logic (discretionary dpendence),externay dependency, internal dependency

456
Q

what is lead time

A

overlap

457
Q

what is lag time

A

over lap

458
Q

what is the output of a sequence activity

A

schedule network diagram

459
Q

what are the tools used for estimating duration

A

analogous, bottom up, parametric, reserves, , 3 point estimatew

460
Q

what is a bottom up estimate

A

more accurate, breaks down everything into details and finds out the price

461
Q

what are the 3 estimates in PERT

A

pesimistic, optimistic, mostlikely/realistic

462
Q

what is another word for analogous

A

top downw

463
Q

what is the c alculation for the 3 point estimate

A

(o+ p+ 4m)/6

464
Q

what are the outputs or activity duration

A

activity duratiins, basis of estiamtes

465
Q

what do basis docs do

A

state how you got to an estimate and their ranges

466
Q

what does the standard of deviation calcuation do

A

give ranges

467
Q

what is the standard of deviation calculation

A

(p-0)/3

468
Q

what is the triange distribution equate

A

o+p+r/3

469
Q

what are the tools of develop schedule

A

schedule netwtork analyisis, resource optiomization technique, schedule compression, leads and leags, what if

470
Q

what is another word for what ifs

A

monte carlo

471
Q

what do you do what if analysis for

A

identify risk

472
Q

what do you want to do with the schedule during resource optimization

A

flatten the schedule through resource levelling

473
Q

what are the two types of schedule compression

A

fast tracking and crashing

474
Q

what is crashing

A

when you put in more resources to speed up schedule

475
Q

what is fast tracking

A

where you have activities run parallel so you can speed up schedule. this is more risky

476
Q

what is the output of calendars

A

project calednary (shifts), schedule data (data you used to calculate everything), schedule (milestone, gantt, bar), schedule baseline

477
Q

what is a schedule baseline

A

a list of activiites with start and end dates

478
Q

where do you find shifts

A

project calendar

479
Q

what is a critical path

A

the longest amount of time it takes to go through the project

480
Q

what is another work for float

A

total float and slack

481
Q

what is float

A

the amount of time you can delay an ACTIVITY without delaying the schedule. activities on the critical path have no slack because its already maximum amount of time

482
Q

what is free float

A

hold long you can delay an activity without delaying the next activity

483
Q

does the critical path have slack time

A

no, no delays

484
Q

what is value engineering or value analysis

A

makes something the cheapest way but good quality

485
Q

what is a fixed cost

A

does not changed (rentals)

486
Q

what is a variable cost

A

changes throughout the project (gas)

487
Q

what are direct costs

A

costs that are directly billed to projectwh

488
Q

what are indirect costs

A

costs that are no directly billed to the project because the resources are shared

489
Q

what are sunk costs

A

money that has been spend on a project that cannot be recovered

490
Q

what are the estimates/accuracy/confidence intervals

A

definitive, budget, rough order of magnitude

491
Q

what is the most accurate esitmate

A

directive estimate

492
Q

what is the range for directive estimate

A

-5 - +10

493
Q

what is the range for a budget estimate

A
  • 10 -+25
494
Q

what is the range for a rough order of magenitude

A
  • 25 - +75
495
Q

what is the cost of quality

A

the more money you put into quality the better itll be: succesful projects have money gointo training, equipment, inspenction, failusre can be internal or external

496
Q

what is a contingency reserve

A

money put towards a known/unknown risk

497
Q

what is a management reserve

A

money put into unknown unknown risk

498
Q

why does a historial information review

A

to get info about how to make a budgetw

499
Q

what is a funding limitation reconcialiation

A

when you review your run rate of the prooject and if you spent too much money you may need to limit money in other areas of the project

500
Q

what is the output of the cost estimate

A

cost baseline (s curve), budgget, project funding requirements

501
Q

what output has a s curve

A

cost baseline

502
Q

what does the cost baseline consist of

A

cost of all + contingency reserve

503
Q

what does the budge consist of

A

cost baseline + management reserve

504
Q

what is a trigger point

A

at what point do things start changing

505
Q

how do you have effective quality

A

put money into it, build quality into culture, include it in the plan

506
Q

what is the ultimate test of quality

A

customer satisfaction

507
Q

what is qualtiy compared against

A

, the benchmark of other companies

508
Q

what is conformance and non conformance

A

related to quality, conformance is preventative cost and appraisal cost. non conformance is internal and external failure costs

509
Q

what data representation tools are used for quality paln

A

logical model matrix, mind mapping, flow chart

510
Q

what are the tools for resource manaemen t plan

A

hierarchial, text oriented, matrix (RACI/RAM)

511
Q

what is RACI

A

who is responsible for what, who is accountable (who to blame), who is consulted (who can get help from), who is informed

512
Q

what does RAM stand for

A

responsibility assignment matrix

513
Q

what was the output of resource management plan

A

resource management plan, team charter

514
Q

what is on the team charter

A

rules, team, what we are working toward, how we are working together

515
Q

what is process is PERT part of

A

estimate schedule and estimate cost (not estimate resources)

516
Q

what are the outputs of estimate resource output

A

resource requirements, resources breakdown stucture, basis of estimates

517
Q

what are the resource requirements

A

detailed types and numbers of resources for each activity

518
Q

what are resources breakdown structure

A

hierarchially breaking down resources into categories

519
Q

what are the tools of a communication plan

A

communication analysis (communication channels). communication technology, communication methods, communication model, cultural, political

520
Q

what is a communication channel

A

types of communication needed between stakeholders

521
Q

what is the equation for communication channel

A

n(n-1)/2

522
Q

how do you select communication technology

A

ease of use, urgency, privacy

523
Q

what is formal communication

A

1 way

524
Q

what are the different types of communication methods

A

informal written, informal verbal, formal written, formal verbal, push, pull

525
Q

what are the different types of communication models

A

sender, receiver, encoder, decorder, paralingual, non verbal, comms blockw

526
Q

what is a paralingual

A

tone and inflection

527
Q

what is stated in a comms plan

A

who contact, what comms, who should send, how often

528
Q

what types of risks are there

A

pos,neg; overall (sum of individual), individual

529
Q

who do you work with to create a risk management plan

A

everyone , inclduing PMO

530
Q

what is acceptable risk

A

risk a company is willing to take on

531
Q

what ae the tools of identify risk

A

prompt list, document analysis, assumprion and constraint analysis, root cause analysis, SWOT analysis

532
Q

what is a prompt list

A

a lsit of predetermined risks

533
Q

what is the difference between risk register and risk report

A

risk register is individual, risk report is overall

534
Q

what is listed in a risk register

A

risk id, risk, cause, project area, response

535
Q

what are the tools for qualitative analysis

A

probabiliyy impact analysis (ranks), probablity impact matric, bubble chart, risk data qualtiy

536
Q

what is listed in a risk probability impact matrix

A

risk, probbaility, impact, score, rank (high med low)

537
Q

how do you get score in proability impact matrix

A

probability + impact

538
Q

what does a bubble chart do

A

show what should be proioritized based on size

539
Q

what ae the tools of quantitiative risk analysis

A

tornado chart, decision tree

540
Q

what is emv

A

expected monetary value

541
Q

what does a tornado chart do

A

helps you identiy what part of the project getting impacted the most

542
Q

what is a deicision tree

A

helps you determine how much money you will lost and make a deicision from there– related to emv

543
Q

how do you calculate emv

A

risk x probability

544
Q

what are snesitivity analysis

A

tornado chart, decision tree

545
Q

what are the positive risk responses

A

share, accept, escalate, enhance, exploit

546
Q

what are the negative risk responses

A

transfer, accept, avoid, escalate, mitigate

547
Q

what are contingent response strategies

A

strategies only used under certain circumstances

548
Q

what is a fixed price contract

A

buy pays one flat price for materials and labour , use when scope is defined, risk is with the seller

549
Q

what traiditional contract puts risk on seller

A

fixed contract

550
Q

what contract do you use with scope if defined

A

fixed contractedwh

551
Q

what are the types of fixed contracts

A

firm fixed priced, fixed price incentive free, fixed prived, economical price adjusted

552
Q

what is a fixed priced incentive fee contract

A

fixed price but will pay more at end if you meet target like finish a week early (ths difference with graduated fixed price is that graudated will give you an hourly wage rather than a lump sump

553
Q

what is a fixed price economial adjusted

A

fixed but reviewed every year if fpr inflation

554
Q

what contract do you use if scope is unclear

A

cost reimbursable

555
Q

what are the types of cost resimburasable contracts

A

cost plus fixed fee, cost plus incentive fee, cost plus award fee

556
Q

what is a cost plus fixed fee contract

A

pay for materials then a fixed fee for profit

557
Q

what is a cost plus incentive fee

A

pays materials plus additional fee if meet incentive

558
Q

what is cost plus award fee

A

pay materials plus award based on satisfaction

559
Q

what is a time material contract

A

when pay for time and material, all risk is going on buy, only when scope is high level and dont know ho wmuch will need

560
Q

what contract is risky for buyer

A

time material

561
Q

what contract do use when scope is high level

A

cost mertial contract

562
Q

what are the tools of procurement

A

make or buy analysis, market research, source selection analysis

563
Q

what are the outputs of procurement management plan

A

procurement management plan, procurement statemenr of work, procurement strategy, bid doc, source selction criteria, independent estimate, make or buy decision

564
Q

what doc would you use to select a vendore

A

procurement management plan

565
Q

what is a independent estimate

A

used for procurement, third part analysis

566
Q

what bid docs are there

A

proposal, request for information, invitation for bid, request for proposal, request for quote

567
Q

what is the output if manage and direct work

A

deliverable, work performace data, issue log

568
Q

what are the types of change requests

A

corrective, preventative, defect repair

569
Q

what are the two types of knowledge

A

explicit and tacit

570
Q

what is the difference between knowledge and information management

A

knowledge is sharing knowledge and information is storing docs

571
Q

what is the output of manage project knowledge

A

lessons learned register

572
Q

who manges lessons learn

A

PMO and PM

573
Q

what is manage quality sometimes called

A

quality assurance

574
Q

what are the tools of maange quality

A

affinity diagram, matrix, cause and effect, fishbone, histrogram, scatter plot

575
Q

what is another work for fish bone diagram

A

ishikawa

576
Q

WHAT DOES ishikawa show you

A

cause and effect for a defect, (the lines are defect)

577
Q

what is another word for histogram

A

pareto

578
Q

what does a histogram show you

A

the frquenxy of a defect

579
Q

what is the 80,20 rule

A

with pareto diagram, says 80% of things are usually casue by 20% of things

580
Q

what is design for X

A

design it with a particiualte feature or goal in minds

581
Q

what doc do you review to get recommendations for improving quality

A

quality management plan and quality report

582
Q

what are the tools of resource acquire

A

multidecision criteria analisys, negotiatie, preassign, virtual team

583
Q

what are resource calendars

A

calednar for shift

584
Q

what are the outputs for pacquire resources

A

physical resource assignment, project team asignment and resource calenday

585
Q

what are the tools for develop team

A

colocation, virtual team, training. interpaersonal skills, comms, trch, individual team assessment, recognizition and awards

586
Q

what is maslows hierarchy

A

physical, safety, social, esteem (respect), self actualization

587
Q

what are motivation theories

A

theory z, mcgragor x and y, herzberg, expectancy, mccelland theory of needs

588
Q

what is theory z

A

A
in japan, want to create loyalist , think wholistacally of employee

589
Q

mcgregor theory x and y

A

x bad, y good

590
Q

what is herberg theory of motivation

A

hygiene agents if removed will demotivte, motivating agents

591
Q

what is mcceland needs theory

A

achievement, power, affiliation

592
Q

what are forms of power

A

legit, expert, kindness, punishement ,reward

593
Q

what is the output of develop team

A

team performance assessment (shows if team needs training, motivation), reduces staff turnover

594
Q

what is the oscar model

A

a model to use for coaching and motive people: outcome, situation, choices, actions, review

595
Q

what is the dexter sibbet model

A

used when devleoping a project: have meeting to answer why (kick off), who (trust build) , what (goal clarification), how (commitment), implemetation, high performance, renewal

596
Q

what process has to deal with conflict management

A

manage team

597
Q

what is th best conflict resolution

A

confronting, problem sovling

598
Q

what are the different types of conflict resolution answers

A

problem solving (conforton), forcing, withdraw, smoothing, compromising

599
Q

how do you deal with a problem

A

identify, analyze, look for solutions, implement, review soution, confirm solved

600
Q

what is student syndrome

A

prograstinations

601
Q

what is parkinsons law

A

drag out

602
Q

what is sand bagging

A

when you under promise over achieve

603
Q

wha is dropped baton

A

when first part finishes early but second part isnt ready

604
Q

what does MBTI stand for

A

myers briggs type indicator

605
Q

what is the way the remember MBTI

A

EIghty-SeveN Tax-Free Japanese Products

606
Q

what is the list of MBTI

A

extrovert vs introvert, thinking vs feeling, sensing vs intutiont, judging vs perceiving

607
Q

what process is project reporting in

A

manage comms

608
Q

what are the tools of conduct procurement

A

bidder conference, anlsysis, negortiatione, advertise

609
Q

what are the outputs of conduct procurement

A

select seller and agreement

610
Q

what is the only process that has work performance repost in the process

A

monitor and control project work

611
Q

what process do change requests go through

A

PICC process

612
Q

who reviews change requests

A

change control board or sponsor

613
Q

what do you do after getting a response for a change request

A

communicate it

614
Q

what are the tools for PECC

A

change control tools

615
Q

what are output of PECC

A

approved change request, project doc updates

616
Q

what process formalizes the acceptance of the deliverable

A

validate scope

617
Q

what is tecnically the process after control quality

A

validate scope

618
Q

what happens during validate scopr

A

inspect, accept deliverable, chane request

619
Q

what are the tools for control scope

A

variance analysis, trend analysis,

620
Q

what is a common output for monitor and control

A

work performance info

621
Q

what are tools for control schedule

A

performance review (actual start and finish),

622
Q

what is the output for control schedule

A

schedule forecase

623
Q

what is a schedule forecast

A

based on previous performance what is future performance

624
Q

what are the tools for control cost

A

trend,variance, evm, resereve, to complete performance index

625
Q

what are the outputs fo control cost

A

cost forecast

626
Q

what process verifies the deliverable

A

control quality

627
Q

what docs are used to audit

A

checklist, check sheet, inspect, samplingwha

628
Q

what is a control chart

A

used to identify defect in control quality, you want to stay within rule of 7

629
Q

draw control chart

A

-

630
Q

what is the rule of seven

A

related to a control chart, if 7 dots are below the dotted line (mean) then there is a defect

631
Q

what process is only for physical resources not HR

A

control resources

632
Q

if a vendor and PM cant come to an agreement, who steps in

A

claims administration

633
Q

how do you close a procurement contract

A

signed off or write a written notice, (from authorized procurement administrator)

634
Q

what do you do during close project

A

write final report, final transition

635
Q

what is in the final report

A

a summary of what happened during the project, how successful it was and variations

Project Management (2 decks)

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