PMBOK Chapter 9 - Project Human Resource Management Flashcards
Project Human Resource Management
includes the processes that organize, manage and lead the project team
Plan Human Resource Management (process)
the process of identifying and documenting project roles, responsibilities, required skills, reporting relationships, and creating a staffing management plan
Acquire Project Team (process)
the process of confirming human resource availability and obtaining the team necessary to complete project activities
Develop Project Team (process)
the process of improving competencies, team member interaction, and overall team environment to enhance project performance
Manage Project Team (process)
the process of tracking team members performance, providing feedback, resolving issues, and managing changes to optimize project performance
What are hierarchical-type charts?
(organization charts and position description) the traditional organization chart structure can be used to show positions and relationships in a graphical, top-down format
What are matrix-based charts?
(organization charts and position description) responsibility assignment matrix (RAM) is a grid that shows the project resources assigned to each work package
What are text-oriented formats?
(organization charts and position description) team member responsibilities that require detailed descriptions can be specified in text-oriented formats.
What is networking?
the formal and informal interaction with others in an organization, industry, or professional environment
What is organizational theory?
provides information regarding the way in which people, teams and organizational units behave
What is the Human Resource management plan?
a part of the project management plan, provides guidance on how project human resources should be defined, staffed, managed and eventually released
What is pre-assignment?
when project team members are selected in advance
What is negotiation?
staff assignments are negotiated on many projects.
What is acquisition?
when the performing organization is unable to provide the staff needed to complete a project, the required services may be acquired from outside sources
What is multi-criteria decision analysis?
selection criteria are often used as a part of acquiring the project team.
What are project staff assignments?
the documentation of these assignments can include a project team directory, memos to team members, and names inserted into other parts of the project management plan
What are interpersonal skills?
behavioral competencies that include proficiencies such as communication skills, emotional intelligence, conflict resolution, negotiation, influence, etc
What is training?
includes all activities designed to enhance the competencies of the project team members
What are team-building activities?
can vary from a 5-minute agenda item in a status review meeting to an off-site, professionally facilitated experience designed to improve interpersonal relationships
What are ground rules?
establish clear expectations regarding acceptable behavior by project team members
What is colocation?
also referred to as “tight matrix”, involves placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team
What is recognition and rewards?
part of the team development process involves recognizing and rewarding desirable behavior
What are personnel assessment tools?
give the project manager and the project team insight into areas of strength and weakness
What are team performance assessments?
effective team development strategies and activities are expected to increase the team’s performance, which increases the likelihood of meeting project objectives
Five general techniques for resolving conflict:
1) Withdraw / Avoid - retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others
2) Smooth/Accommodate - emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships
3) Compromise / Reconcile - searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict
4) Force / Direct - pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced
5) Collaborate / Problem Solve - incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment
