PM Final day 1 Flashcards
The process of defining how to estimate, acquire, manage, and use team and physical resources:
Plan resource management
What is the main benefit of the Plan Resource Management process?
to know how to handle and use project resources and how much effort is needed.
The key benefit of this process is to establish the approach and level of management effort needed for managing project resources based on WHAT?
the type and complexity of the project.
what are the Plan resource management inputs?
-project charter
-project management plan
[Plan resource management: inputs] Which input provides High-level project description, requirements, key stakeholder list, summary milestones, preapproved financial resources?
Project Charter
[Plan resource management: inputs] which input in the Plan resource management process may influence the resource management of the project?
project charter
[Plan resource management: inputs] what does Project Management Plan need to include in the Plan resource management process?
- Quality Management Plan
- scope baseline
[Plan resource management: inputs (Project Management Plan) ] what does the quality management plan do?
- defines the level of resources needed to achieve
- maintain the desired quality level
- meet project metrics.
(Plan Resource Management Process: inputs [project management plan])
Identifies deliverables that determine the types and quantities of required resources:
The scope baseline
(Plan Resource Management Process)
what are the T&T of Plan Resource Management Process?
- Data Representation (charts)
- Organizational Theory
(Plan Resource Management Process: T&T [Data Representation])
what type of charts are OBS, RBS, and WBS?
hierarchical charts
(Plan Resource Management Process: T&T [Data Representation])
Various charts exist to …………….. and ……………….. team member ……….. and ………………
document
communicate
roles
responsibilities
(Plan Resource Management Process: T&T [Data Representation])
Arranged according to an organization’s existing departments and under each department there’s a project activity:
Organizational breakdown structure (OBS)
(Plan Resource Management Process: T&T [Data Representation])
What is the Organizational Breakdown Structure (OBS) arranged by?
Existing departments, units, or teams.
(Plan Resource Management Process: T&T [Data Representation])
True or False: Operational departments can view their project responsibilities through their portion of the OBS.
True
(Plan Resource Management Process: T&T [Data Representation])
Operational departments, such as information technology or purchasing, can see all of their project responsibilities by looking at its portion of WHAT?
Organizational breakdown structure (OBS)
(Plan Resource Management Process: T&T [Data Representation])
Hierarchical structure of identified resources:
Resource breakdown structure (RBS)
(Plan Resource Management Process: T&T [Data Representation])
How are resources classified in the Resource Breakdown Structure (RBS)?
By category (e.g., labor, material, equipment, supplier).
(Plan Resource Management Process: T&T [Data Representation])
What does the Responsibility Assignment Matrix (RAM) map?
The work described in the WBS or activities to the team members responsible, as described in the OBS.
(Plan Resource Management Process: T&T [Data Representation])
give me an example of Responsibility Assignment Matrix (RAM):
RACI
(Plan Resource Management Process: T&T [Data Representation])
what does RACI stand for?
(R= Responsible, A= Accountable, C= Consult, I= Inform)
(Plan Resource Management Process: T&T [Data Representation])
Formats of Team member responsibilities that require detailed descriptions:
Text-Oriented Formats
(Plan Resource Management Process: T&T [Data Representation])
What kind of information is detailed in text-oriented formats?
- Responsibilities
- authority
- competencies
- qualifications.
(Plan Resource Management Process: T&T)
Provides information regarding the way in which organizational units behave:
Organizational Theory
(Plan Resource Management Process: T&T [Organizational Theory])
TorF: Organizational Theory Shorten the amount of time, cost, and effort needed to create the Plan Resource Management process outputs, thus improving planning efficiency
T
(Plan Resource Management Process)
what are the Plan Resource Management Process outputs?
- Resource Management Plan
- Team Charter
(Plan Resource Management Process: outputs)
A component of the project management plan that describes how project resources should be categorized, allocated, managed, and released:
Resource management plan
(Plan Resource Management Process: outputs [Resource management plan]) what would the resource management plan include?
- Identification of resources
- Acquiring resources
- Roles and Responsibilities.
- Project team resource management
- Training
- Team development
- Resource control
- Recognition plan
(Plan Resource Management Process: outputs [Resource management plan])
What are the components of roles and responsibilities in a resource management plan?
Roles, Responsibility, Authority, Competence.
(Plan Resource Management Process: outputs [Resource management plan]) which component of the recourse management plan is this “methods for identifying and quantifying team and physical resources needed”
Identification of resources
(Plan Resource Management Process: outputs [Resource management plan]) which component of the recourse management plan is this “Guidance on how to acquire team and physical resources for the project.”
Acquiring resources
(Plan Resource Management Process: outputs [Resource management plan])
“programmer, business analyst, and testing coordinator.”
is this a role or responsibility ?
role
(Plan Resource Management Process: outputs [Resource management plan]) ROLES AND RESPOSABILITIES
The assigned duties and work that a project team member is expected to perform in order to complete the project s activities:
Responsibility
(Plan Resource Management Process: outputs [Resource management plan]) ROLES AND RESPOSABILITIES
The rights to apply project resources, make decisions, sign approvals, accept deliverables:
Authority
(Plan Resource Management Process: outputs [Resource management plan]) ROLES AND RESPOSABILITIES
The skill and capacity required to complete assigned activities within the project constraints:
Competence
(Plan Resource Management Process: outputs [Resource management plan]) Which recognition and rewards will be given to team members, and when they will be given:
Recognition plan
(Plan Resource Management Process: outputs)
List values and principles that the team agrees to operate within:
Team Charter
(Plan Resource Management Process: outputs [Team Charter])
give me an example of List values and principals:
mutual respect
(Plan Resource Management Process: outputs [Team Charter])
Identify guidelines that will keep meetings productive. Examples include decision makers must be present, start on time, stick to the agenda:
meeting guidelines
(Plan Resource Management Process: outputs [Team Charter])
list guidelines used for effective communication. Examples include everyone voices their opinion, no dominating the conversation, no interrupting, not using inflammatory language, etc.:
Communication guidelines
(Plan Resource Management Process: outputs [Team Charter])
Describes the process for managing conflict, when a conflict will be escalated, when it should be tabled for later discussion, etc.:
Conflict resolution process
(Plan Resource Management Process: outputs [Team Charter])
Describes the processes to make decisions, project manager’s authority, voting procedures, and conditions for revisiting decisions:
Decision making process
the process of estimating team resources and the type and quantities of materials, equipment, and supplies necessary to perform project work:
Estimate Activity Resources Process
What is the key benefit of the Estimate Activity Resources process?
To identify the type, quantity, and characteristics of resources required to complete the project.
what are the Outputs of the Estimate Activity Resources process?
- resource requirements
- resource breakdown structure
- basis of estimates
(Estimate Activity Resources Process: Outputs) Identify the types and quantities of resources required for each work package or activity:
Resource Requirements
(Estimate Activity Resources Process: Outputs)
what does the basis of estimates include?
- the method used
- resources and information from similar projects
- assumptions
- constraints
- confidence level
- risks affecting the estimate
is the process of obtaining team members, facilities, equipment, materials, supplies, and other resources necessary to complete project work:
Acquire Resource Process
what is the key benefit of the Acquire resources process?
Outlines resource selection and assigns them to activities.
what are the T&T to the Acquire Resources Process ?
- Decision Making
- Interpersonal and Team Skills
- Pre-Assignment
- Virtual Teams
(Acquire Resources Process : T&T [Decision Making])
selection criteria are often used to select physical project resources, or the project team:
Multicriteria decision analysis
(Acquire Resources Process : T&T [Decision Making])
List the criteria used in multicriteria decision analysis for selecting resources:
(check the papers)
- Availability
- Cost
- Ability
- Experience
- Skills
- Attitude
(Acquire Resources Process : T&T [Interpersonal and Team Skills])
in Interpersonal and Team Skills
The project management team may need to negotiate with WHO?
Functional Managers AND External organizations and suppliers
(Acquire Resources Process : T&T [Interpersonal and Team Skills])
who does The project management team may need to negotiate with to ensure that the project receives the best resources possible in the required timeframe and until their responsibilities are complete?
Functional Managers
(Acquire Resources Process : T&T [Interpersonal and Team Skills])
who does The project management team may need to negotiate with to provide appropriate, scarce, specialized, qualified, certified, or other specific team or physical resources?
External organizations and suppliers
(Acquire Resources Process : T&T )
Team members with little or no time spent meeting face to face
virtual teams (see slides)
what are the outputs of the acquire resources process?
- physical resources assignments
- project team assignments
- resource calendar
(Acquire Resources Process : Output)
Identifies the working days, shifts ,start and end of normal business hours, weekends ,and public holidays when each specific resource is available:
Resource Calendar
the process of improving competencies, team member interaction, and the overall team environment to enhance project performance:
Develop Team Process
what are key benefits of Develop Team Process?
To improve teamwork
To enhance interpersonal skills and competencies
To motivate employees
To reduced attrition
To improve overall project performance.
(Develop Team Process)
what are the teams development stages according to Tuckman Ladder Model ?
- Forming
- Storming
- Norming
- Performing
- Adjourning
(Develop Team Process)
which team development stage ( of tuckman ladder model) is where the team members meet and learn about the project and their formal roles and responsibilities?
Forming
(Develop Team Process)
which team development stage ( of tuckman ladder model) is where there are disagreements as people learn to work together ?
Storming
(Develop Team Process)
which team development stage ( of tuckman ladder model) is where begin to work together the team members learn to trust each other?
Norming
(Develop Team Process)
which team development stage ( of tuckman ladder model) is where team members work effectively together as well-organized unit?
performing
(Develop Team Process)
which team development stage ( of tuckman ladder model) is where team members complete the work and moves on from the project?
Adjourning
(Develop Team Process)
[Intrinsic or Extrinsic Motivation]
causes people to participate in an activity for their own enjoyment, and learning?
Intrinsic
(Develop Team Process)
[Intrinsic or Extrinsic Motivation]
causes people to do something for a reward or to avoid a penalty?
Extrinsic
(Develop Team Process)
Specific needs are acquired or learned over time and shaped by life experiences including Achievement, Affiliation, Power:
McClelland’s Acquired-Needs Theory
(Develop Team Process: [McClelland’s Acquired-Needs Theory]
TorF: people with high affiliation desire harmonious relationships and need to feel accepted by others
T
(Develop Team Process: [McClelland’s Acquired-Needs Theory]
True or False: People with high achievement desire challenging projects with achievable goals.
T
(Develop Team Process: [McClelland’s Acquired-Needs Theory]
How should managers create a work environment for individuals with high affiliation?
try to create a cooperative work environment for them
(Develop Team Process: [McClelland’s Acquired-Needs Theory]
T/F: personal power is not good &
institutional power is good for the organization.
T
(Develop Team Process: [Douglas McGregor’s Theory X and Y]
Theory X or Y:
assumes workers dislike and avoid work, so managers must use force, threats and various control schemes to get workers to meet objectives:
X
(Develop Team Process: [Douglas McGregor’s Theory X and Y]
Theory X or Y:
assumes individuals consider work as natural as play or rest and enjoy the satisfaction of esteem and self-actualization needs:
Y
(Develop Team Process: [Douglas McGregor’s Theory X and Y]
motivating workers, emphasizing trust, quality, collective decision making, and cultural values:
Theory Z
what are the Develop Team Process T&T?
- Co-Location
- Communication Technology
- Recognition and Rewards
- Training
- Individual and Team Assessments
(Develop Team Process : T&T)
Placing the active team members in the same location to enhance their ability to perform as a team:
Co-Location
(Develop Team Process : T&T [Communication Technology])
a shared repository for information sharing (e.g., website, intranet) :
shared portal
(Develop Team Process : T&T [Recognition and Rewards for achieving specific goals])
T/F: Cultural differences should be considered when determining recognition and rewards.
T
(Develop Team Process : T&T [Recognition and Rewards for achieving specific goals])
when will rewards will be effective?
if they satisfy a need that is valued by that individual
(Develop Team Process : T&T)
T/F: Training
Enhance the competencies of the project team members
T
(Develop Team Process : T&T)
[Scheduled training or Unplanned training ]
takes place as stated in resource management plan?
Scheduled training
(Develop Team Process : T&T)
[Scheduled training or Unplanned training ]
training takes place as a result of observation?
Unplanned training
(Develop Team Process : T&T [Training])
when is Training costs supported by the performing organization?
if the added skills may be useful for future projects.
(Develop Team Process : T&T [Training])
True or False: Training costs can be included in the project budget.
T
(Develop Team Process : T&T [Individual and Team Assessments])
how does Individual and Team Assessments help the project manager?
- evaluate preferences
- aspirations
- information organization
- decision-making
- interaction styles
(Develop Team Process : T&T [Individual and Team Assessments])
What are examples of tools used for individual and team assessments?
Surveys, interviews, and focus groups.
what is the output of Develop Team Process ?
Team Performance Assessments
(Develop Team Process: Output)
T/F: Team performance assessments can be formal and informal .
T
the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance:
Mange team
whats the key benefits of Manage Team Process?
to influence team behavior, manages conflict, and resolve issues.
what are the T&T of Manage Team Process?
- Interpersonal and team skills
- Emotional Intelligence
- Influencing
- Leadership
(Manage Team Process: T&T [Interpersonal and team skills])
name the five general techniques for resolving conflicts:
- Withdraw/Avoid
- Smooth/Accommodate
- Compromise/Reconcile
- Force/Direct
- Collaborate/Problem Solving
(Manage Team Process: T&T [Interpersonal and team skills])
which technique is “Retreat from conflict or postpone for better preparation or resolution by others”.
Withdraw/Avoid
(Manage Team Process: T&T [Interpersonal and team skills])
which technique is “emphasizing areas of agreement rather than areas of difference”
Smooth/Accommodate
(Manage Team Process: T&T [Interpersonal and team skills])
which technique is “searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict.”
Compromise/reconcile
(Manage Team Process: T&T [Interpersonal and team skills])
T/F: Compromise/reconcile results in a lose-lose situation
T
(Manage Team Process: T&T [Interpersonal and team skills])
which technique is “imposing one’s view using authority to address an emergency.”
Force/direct
(Manage Team Process: T&T [Interpersonal and team skills])
T/F: Force/Direct results to a win-lose situation.
T
(Manage Team Process: T&T [Interpersonal and team skills])
which technique is “combining diverse perspectives through cooperation and open dialogue to reach consensus.”
Collaborate/Problem solving
(Manage Team Process: T&T [Interpersonal and team skills])
T/F: Collaborate/Problem solving results in a win-win situation
T
(Manage Team Process: T&T)
the ability to identify, assess, and manage the personal emotions of oneself and other people:
Emotional Intelligence
(Manage Team Process: T&T)
How does the team use emotional intelligence?
- help reduce tension
- enhance cooperation within a team
(how?) by managing and understanding the emotions of team members.
(Manage Team Process: T&T)
T/F:
project managers often have little or no direct authority over team members in a matrix environment, their ability to influence stakeholders on a timely basis is critical to project success.
T
(Manage Team Process: T&T [Influencing])
name the 5 key influencing skills:
(1) Ability to be persuasive,
(2) Clearly articulating points and positions,
(3) High levels of active and effective listening skills. ,
(4) Awareness of, and consideration for, the various perspectives in any situation,
(5) Gathering relevant information to address issues and reach agreements.
(Manage Team Process: T&T)
which T&T of Managing Team process is important to communicate the vision and inspire the project team to achieve high performance?
Leadership
(Manage Team Process: T&T)
the ability to lead a team and inspire them to do their jobs well:
Leadership
(Manage Team Process: T&T [Leadership] )
Successful projects require ……… with strong ………………. skills.
leaders
leadership
what is the output of Manage team Process?
change requests
(Manage Team Process: output)
“Staffing changes, moving people to different assignments, and replacing team members who leave.”
are all examples of what?
change requests
(Manage Team Process: output)
T/F: Change Requests May cause the schedule to slip or the budget to be exceeded
T
the process of ensuring that the physical resources assigned and allocated to the project are available as planned:
Control Resources Process
what are the key benifits of Control Reasources Process?
1- Monitoring the difference between planned and actual resource utilization and taking corrective action when needed.
2- Ensuring resources are available at the right time and place and are released when no longer required.
what are the inputs to Control resources process?
- Issue Log
- Physical Resource Assignments
- Project Team Assignments
- Organizational Process Assets
- Resource Requirements
- Risk Register
- Work Performance Data
- Agreements
(Control Resources Process: Input )
which input in the Control Resources Process “Used to identify issues such as lack of resources, delays in raw material supplies, or low grades of raw materials”
issue log
(Control Resources Process: Input )
which input in the Control Resources Process “Describe the expected resource utilization along with details such as type, amount, location, and whether the resource is internal to the organization or outsourced”?
Physical Resource Assignment
(Control Resources Process: Input )
which input in the Control Resources Process “Shows the resources that are needed, when they are needed, and the location where they are needed”?
Project Schedule
(Control Resources Process: Input )
which input in the Control Resources Process “
(Control Resources Process: Input )
which input in the Control Resources Process “Provides a reference in case any resource needs to be replaced or reacquired during the course of the project”
Resource Breakdown Structure
(Control Resources Process: Input )
which input in the Control Resources Process “Identify the needed material, equipment, supplies, and other resources”
Resource Requirements
(Control Resources Process: Input )
which input in the Control Resources Process “Identifies individual risks that can impact equipment, materials, or supplies”?
Risk Register
(Control Resources Process: Input )
which input in the Control Resources Process “Contains data on project status such as the number and type of resources that have been used”
Work Performance Data
what is the T&T of control resources process?
- Data Analysis
- Problem Solving (check it on slides)
what are the types in data analysis in Control Resource process?
- performance reviews
- alternative analysis
- cost benefit analysis
(Control Resources Process: Output [Data Analysis])
which analysis in data analysis for Control Resources Process Measures, compares, and analyzes planned resource utilization to actual resource utilization?
Performance review
(Control Resources Process: Output [Data Analysis])
T/F: Alternative analysis selects the best resolution for variances in resource utilization.
T
(Control Resources Process: Output [Data Analysis])
“Paying additional overtime or hiring additional team resources.” is an example of which Data Analysis?
Alternative Analysis
(Control Resources Process: Output [Data Analysis])
which Data Analysis technique ensures resource utilization aligns with project planning?
Performance reviews.
(Project Communications Management)
(formal or informal)
reports, meeting
formal
(Project Communications Management)
(formal or informal)
email, social meadia
informal
(Project Communications Management)
(External or internal)
customers and vendors
external
(Project Communications Management)
(official or unofficial)
Annual reports
reports to regulators or governments
official
(Project Communications Management)
(official or unofficial)
building strong relationships between team members
unofficial
(Project Communications Management)
What term is used for communication between peers of the project manager or team?
Horizontal communication
(Project Communications Management)
In which direction does communication flow when addressing senior management?
upward
(Project Communications Management)
What type of communication involves directing team members who will contribute to the work of the project?
Downward communication.
the process of developing an appropriate approach and plan for project communications activities:
Plan Communications Management Process
What is the Plan Communications Management process based on?
the information needs of each stakeholder or group, available organizational assets, and the needs of the project.
what is the key benefit of Plan Communications Management process?
to provide a documented approach to engage stakeholders with timely, relevant information.
what are the inputs of Plan Communications Management Process?
- project charter
- project management plan
(Plan Communications Management Process: inputs)
what does the project charter identify in the Plan Communications Management Process ?
The key stakeholder list.
(Plan Communications Management Process: inputs)
the project charter Contain information about the ………. and …………………….. of the ……………….
roles and responsibilities of the stakeholders
(Plan Communications Management Process: inputs)
what are the plans in that are involved in the project management plan?
resource managemnet plan
stakeholder engament plan
(Plan Communications Management Process: inputs [project management plan])
Provides guidance on how team resources will be categorized, allocated, managed, and released:
Resource management plan
(Plan Communications Management Process: inputs [project management plan])
where should Team members and groups may have communication requirements ?
in the communications management plan.
(Plan Communications Management Process: inputs [project management plan])
Stakeholder engagement plan
Identifies ……. …………………… …………………….. required to effectively engage stakeholders
the management strategies
what are the T&T for the Plan Communications Management Process?
- communication requirements analysis
- communication technology
- communication models
- communication methods
(Plan Communications Management Process: T&T)
what does Analysis of communication requirements determines?
the information needs of the project stakeholders
(Plan Communications Management Process: T&T [Communication Requirements Analysis])
communication requirements analysis are defined combining the ……. and ……….. of information needed with an analysis of the value of information that shareholders need.
type
format
(Plan Communications Management Process: T&T [Communication Requirements Analysis])
what are the sources of information used to identify project communication requirements?
- Stakeholder information and communication requirements
- Communication channels formula
- Organizational charts
- Internal information needs
- External information needs
(Plan Communications Management Process: T&T [Communication Requirements Analysis])
where do we get the information and communication requirements of the stakeholders?
from stakeholder register and engagement plan
(Plan Communications Management Process: T&T [Communication Requirements Analysis])
what is the Communication channels formula?
𝑁(𝑁−1)/2
(Plan Communications Management Process: T&T [Communication Requirements Analysis])
is “with media, public, or contractors”
Internal or External information needs?
External
(Plan Communications Management Process: T&T )
T/F: In Communication Technology
The methods used to transfer information among project stakeholders may vary significantly.
T
(Plan Communications Management Process: T&T [Communication Technology] )
what are the Factors that can affect the choice of communication technology?
Urgency of the need for information
Availability and reliability of technology
Ease of use
Project environment
Sensitivity and confidentiality of the information
(Plan Communications Management Process)
who is responsible for the transmission of the message, ensuring the information being communicated is clear and complete, and confirming the message is correctly interpreted?
sender
(Plan Communications Management Process)
who is responsible for ensuring that the information is received in its entirety, interpreted correctly, and acknowledged or responded to appropriately?
receiver
(Plan Communications Management Process: T&T [Communication Models] )
T/F: Sample basic sender/receiver communication model.
is concerned with ensuring that the message is delivered, rather than understood.
t
The message is coded into symbols, such as text, sound (sending):
encode
Noise may be present and contribute to loss of information.
transmit message
The data received is translated by the receiver back into a form useful to the receiver:
decode
(Plan Communications Management Process: T&T [Communication Models] )
which model Recognizes the need to ensure that the message has been understood?
Sample interactive communication model
(Plan Communications Management Process: T&T [Communication Models] )
in Sample interactive communication model …….. includes any interference or barriers that might compromise the understanding of the message.
noise
T/F:
in Acknowledge does not necessarily mean agreement with or comprehension of the message merely that it has been received.
t
When the received message has been decoded and understood, the receiver encodes thoughts and ideas into a message and then transmits this message to the original sender:
Feedback/response
(Plan Communications Management Process: T&T)
what are the communication methods?
Interactive Communication
Push Communication
pull Communication
(Plan Communications Management Process: T&T [Communication Methods])
what is the most effective Communication Method?
Interactive Communication
(Plan Communications Management Process: T&T [Communication Methods])
Sent a specific information to specific recipients. Examples are letters, memos, e-mails, faxes etc:
Push Communication
(Plan Communications Management Process: T&T [Communication Methods])
Used for large complex information sets, or for large audiences. Examples are internet sites, e-learning:
pull communication
(Plan Communications Management Process: T&T [Communication Approaches])
name the 4 Communication Approaches:
- Interpersonal communication
- Small group communication
- Public communication
- Mass communication
- Networks and social computing communication
(Plan Communications Management Process: T&T [Communication Approaches])
how many people are in a small group communication?
3-6
what is the output of Plan Communications Management Process?
Communications Management Plan
(Plan Communications Management Process: Output)
what does Communications Management Plan contains?
- Stakeholder communication requirements
- Information to be communicated (language, format, content, level of detail)
- Escalation processes
- Reason for information distribution
- Timeframe and frequency of information distribution
- Person responsible for communication
- Person authorizing release of confidential information
- Recipients and their information needs/requirements
the process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information:
manage communications process
what is the key benefit of manage communications process?
ensuring efficient and effective information flow between the project team and stakeholders.
what are the inputs to Manage Communications Process?
- Project Management Plan
- Project Documents
- Work Performance Reports
(Manage Communications Process: inputs)
what are the project management plan include in the Manage Communications process?
- Resource Management Plan
- Communications Management Plan
- Stakeholder Engagement Plan
(Manage Communications Process: inputs)
what are the project documents inputs?
- Change Log
- Issue Log
- Lessons Learned Register
- Quality Report
- Risk Report
- Stakeholder Register
(Manage Communications Process: inputs)
what does Work Performance Reports include?
Status reports
Progress reports
Earned value graphs and information
Forecasts
what are the T&T to Manage Communications?
Communication Skills
Project Management Information System (PMIS)
Project Reporting
Interpersonal and team skills
(Manage Communications Process: T&T [Communication Skills] )
Effective communication requires tailored skills considering clarity, relationship building, and leadership behaviors:
Communication Competence
(Manage Communications Process: T&T [Communication Skills] )
Provides reactions to communications or situations, supporting interactive communication among the project manager, team, and stakeholders:
Feedback
(Manage Communications Process: T&T [Communication Skills] )
Involves body language, gestures, tone, facial expressions, mirroring, and eye contact.
nonverbal
(Manage Communications Process: T&T [Communication Skills] )
T/F: Nonverbal cues impact how messages are interpreted.
T
(Manage Communications Process: T&T [Communication Skills] )
Formal delivery of project information to stakeholders.
presentation
(Manage Communications Process: T&T [Project Management Information System] )
what are The tools that will be used for managing and distributing information?
Electronic project management tools
Electronic communications management
Social media management
(Manage Communications Process: T&T ) the act of collecting and distributing project information:
Project Reporting
