chapter 5 Flashcards by Lelo Bb

what does Plan quality management identify for the project and its deliverables?

quality requirements and/or standards for the project and its deliverables

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what will the Plan quality management process document ?

how the project will demonstrate compliance

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is the process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements and/or standards:

Plan quality management

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what is the key benefit of the Plan quality management

provide guidance on how quality will be managed and verified throughout the project.

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what are the inputs of the Plan Quality Management Process ?

Project charter

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what does the project charter for the Plan Quality Management Process include?

high-level project description
product characteristics.
the project approval requirements
measurable project objectives
related success criteria

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T or F: related success criteria for the Plan Quality Management Process (project charter) will influence the quality management of the project.

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what are the T&T needed for the Plan Quality Management Process?

-Data Analysis
- Data Representation Techniques
- Test and Inspection Planning

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name the Data Analysis things in the Plan Quality Management Process

cost benefit analysis
cost quality

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Compares the cost of the quality step to the expected benefit.
(Plan Quality Management Process: T&T [Data Analysis])

cost benefit analysis

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what does the cost benefit analysis compare?(Plan Quality Management Process: T&T [Data Analysis])

the cost of the quality step to the expected benefit.

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how does the cost benefit analysis help the project manager? (Plan Quality Management Process: T&T [Data Analysis])

determine if the planned quality activities are cost effective.

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list some benefits in the cost BENEFIT analysis:
(Plan Quality Management Process: T&T [Data Analysis])

include less rework
lower costs
increased profitability
increased stakeholder satisfaction
higher productivity

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how would we represent the data in the Plan Quality Management Process ?(Plan Quality Management Process: T&T [Data Representation tech])

Flowcharts

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what another name for flowcharts?

process maps

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(Plan Quality Management Process: T&T [Data Representation tech])
Display the sequence of steps and the branching possibilities that exist for a process that transforms one or more inputs into one or more outputs.

Flowcharts

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(Plan Quality Management Process: T&T [Data Representation tech])
what chart is useful for understanding and estimating the cost of quality for a process?

Flowcharts

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(Plan Quality Management Process: T&T [Test and Inspection Planning])
During which phase does
- Testing and Inspection
- Performance and Reliability Goals
- estimating the cost of quality for a process
happen?

planning phase

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(Plan Quality Management Process: T&T [Test and Inspection Planning])
What are the primary goals for testing and inspecting the product, deliverable, or service during the planning phase?

meet the stakeholders’ expectations
meet the goal for the product’s performance and reliability.

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(Plan Quality Management Process: T&T )
which T&T is Useful in understanding and estimating the cost of quality for a process.?

Test and Inspection Planning

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(Plan Quality Management Process: T&T [Test and Inspection Planning])
Who is responsible for deciding how to meet the stakeholders’ needs and expectations regarding the product’s quality during the planning phase?

the project manager and the project team

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(Plan Quality Management Process: T&T [Test and Inspection Planning])
what are the tests that are used in software projects?

Alpha and beta tests

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(Plan Quality Management Process: T&T [Test and Inspection Planning])
what are the tests that are used in construction projects ?

Strength tests

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(Plan Quality Management Process: T&T [Test and Inspection Planning])
what are the tests that are used in manufacturing?

inspection

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(Plan Quality Management Process: T&T [Test and Inspection Planning]) what are the tests that are used in engineering?

Field tests and nondestructive tests

what are the outputs of Plan Quality Management Process ?

- Quality Management Plan - Quality Metrics

(Plan Quality Management Process: Output) A component of the project management plan that describes how applicable policies, procedures, and guidelines will be implemented to achieve the quality objectives:

Quality Management Plan

(Plan Quality Management Process: Output) what would the quality management plan may include?

A) Quality roles and responsibilities B) Project deliverables and processes C) Quality control and quality management activities D) Quality standards E) Major procedures relevant for the project, such as dealing with nonconformance, corrective actions procedures, and continuous improvement procedures.

(Plan Quality Management Process: Output) Describes a project or product attribute and how the Control Quality process will verify compliance to it:

Quality Metrics

(Plan Quality Management Process: Output) what would the quality metrics include?

- Percentage of tasks completed on time - Cost performance measured by CPI (Cost Performance Index) - Failure rate - Number of defects identified per day - Customer satisfaction scores

What does the Manage Quality process translate into executable quality activities?

the quality management plan

Which policies are incorporated into the project during the Manage Quality process?

quality policies

which process is translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project?

Manage quality process

what is the key benefit of the manage quality process?

- Increase probability of meeting Quality objectives - Identify ineffective processes - Identify Causes of poor quality

the Manage quality process Uses the data and results from the ....... ........... process to reflect the overall quality status of the project to the stakeholders.

control quality process

What are the T&T for the manage quality process?

- Data Gathering - Data Analysis - Data Representation - Audits - Design for X (Excellence) - Problem Solving

(Manage Quality Process: T&T [Data Gathering tech]) what does the manage quality process use for data gathering?

checklists

(Manage Quality Process: T&T [Data Gathering tech]) a structured tool, used to verify that a set of required steps has been performed or to check if a list of requirements has been satisfied:

checklists

(Manage Quality Process: T&T [Data Analysis tech]) what sort of data analysis does the manage quality process use?

- Alternative Analysis - process analysis - root cause analysis

(Manage Quality Process: T&T [Data Analysis tech]) what does (RCA) stand for?

root cause analysis

(Manage Quality Process: T&T [Data Analysis tech]) used to evaluate identified options in order to select which different quality options or approaches are most appropriate to use:

Alternative Analysis

(Manage Quality Process: T&T [Data Analysis tech]) examines problems, constraints, and non-value-added activities that occur during a process:

Process Analysis

(Manage Quality Process: T&T [Data Analysis tech]) Used to determine the basic underlying reason that causes a variance, defect, or risk.

Root Cause analysis

(Manage Quality Process: T&T [Data Analysis tech]) Used as a technique for identifying the root causes of a problem and solving them.

Root Cause analysis

(Manage Quality Process: T&T [Data Representations]) what does the manage quality process use to represent data?

- Affinity Diagrams - Cause-and-effect Diagrams (also known as fishbone diagrams, why-why diagrams, Ishikawa diagrams) - Histograms - Scatter Diagrams

(Manage Quality Process: T&T [Data Representations]) organizes potential causes of defects into groups showing areas that should be focused on the most:

Affinity Diagrams

(Manage Quality Process: T&T [Data Representations]) which diagram Help identify the main or root cause of the problem?

Cause-and-effect diagrams

(Manage Quality Process: T&T [Data Representations]) a diagram that can show the number of defects per deliverable, a ranking of the cause of defects, the number of times each process is noncompliant:

Histograms

(Manage Quality Process: T&T [Data Representations]) a diagram that Shows the relationship between two variables:

Scatter Diagrams

(Manage Quality Process: T&T ) What type of process is an audit described as?

a structured, independent process

(Manage Quality Process: T&T ) is a structured, independent process used to determine if project activities comply with organizational and project policies, processes, and procedures.

Audits

(Manage Quality Process: T&T ) what does audits identify?

- all good practices being implemented. - all nonconformity, gaps.

t or f: "Design for X" provides a set of technical guidelines for optimizing various aspects of a product's design.

t or f: "Design for X" may lead to outcomes such as cost reduction and better performance of the product.

(Manage Quality Process: T&T ) A set of technical guidelines that may be applied during the design of a product for the optimization of a specific aspect of the design.

Design for X (Excellence)

(Manage Quality Process: T&T ) list the problem solving steps to take in managing the quality process:

(1) Define the problem, (2) Define the problem’s root cause, (3) Generate solutions, (4) Select best solution for the problem, (5) Implement the selected solution, (6) Verify the solution’s effectiveness

t or f: The quality reports can be graphical, numerical, or qualitative.

what are the outputs of the Manage Quality Process?

- Quality Reports - Change Requests

(Manage Quality Process: outputs [quality reports]) what are the contents of the quality report?

- Quality management issues - Recommendations for process - Summary of findings from the Control Quality process.

(Manage Quality Process: outputs [quality reports]) the quality reports has Summary of findings from ..... whom?

the Control Quality process

(Manage Quality Process: change requests) If changes occur during the ........ ......... process that impact any of the components of the project management plan, project documents, or project or product management processes, the project manager should submit a change request and follow the Perform Integrated Change Control process.

Manage Quality process

(Manage Quality Process: change requests) If changes occur during the Manage Quality process that impact any of the components of the project management plan, project documents, or project or product management processes, the ......(whom?)....... should submit a change request and follow the Perform Integrated Change Control process.

project manager

(Manage Quality Process: outputs [change requests]) If changes occur during the manage quality process that impact any of the components of the project management plan, project documents, or project or product management processes, the project manager should submit a .......... ....... and follow the ............ ...........

1- change request 2- Perform Integrated Change Control process.

What is the process of monitoring and recording results of quality management activities to assess performance and ensure project outputs meet customer expectations?

Control Quality Process

what is the key benefit of the Control Quality Process?

verify that projects work meet the requirements specified by key stakeholders

what are the t&t of the control quality process?

- data gathering - inspection - data representation

(Control Quality Process : T&T [Data Gathering]) what does the control quality process use for data gathering?

- checklists - check sheets (tally sheets) - Statistical Sampling - Questionnaires and Surveys

(Control Quality Process : T&T [Data Gathering]) which data gathering tech in control quality process is Useful for gathering attributes data while performing inspections?

check sheets

(Control Quality Process : T&T [Data Gathering]) Collection of useful data about a potential quality problem.

check sheets

(Control Quality Process : T&T [Data Gathering]) which data gathering tech in control quality process chooses a sample from population with a planned frequency and size.

Statistical Sampling

(Control Quality Process : T&T [Data Gathering]) Statistical Sampling: choosing a sample from population with a planned ............and .........

frequency and size.

(Control Quality Process : T&T [Data Gathering]) a data gathering techinque to gather data about customer satisfaction after the deployment of the product or service:

Questionnaires and Surveys

(Control Quality Process : T&T [Data Gathering]) Questionnaires and Surveys: used to gather data about ........ .................. after the deployment of the product or service

customer satisfaction

(Control Quality Process : T&T [Data Gathering]) Questionnaires and Surveys: used to gather data about customer satisfaction *[before or after?]* the deployment of the product or service

after

(Control Quality Process : T&T) Examination of the product to determine if it conforms to documented standards or to validate defect repairs:

Inspection (also called reviews, audits, or walkthroughs)

(Control Quality Process : T&T) T or F: Inspection in Control Quality Process can be conducted at any level (ex: single activity or final product)

What are the outputs of Control Quality Process ?

- Quality Control Measurements - Verified Deliverables - Work Performance Information - Changes Requests - Project Management Plan Updates

(Control Quality Process : Outputs) the documented results of Control Quality activities:

Quality Control Measurements

whats the goal Control Quality process ?

determine the correctness of deliverables

(Control Quality Process : Outputs) The results of performing the Control Quality process are .......... .............

verified deliverables

(Control Quality Process : Outputs) what becomes input to the Validate Scope process for formalized acceptance?

verified deliverables

**Control** Quality or **Manage** Quality Focus on defect identification.

**Control** Quality

**Control** Quality or **Manage** Quality Try to find defects and correct them while making the product

**Control** Quality

**Control** Quality or **Manage** Quality Is a reactive process.

**Control** Quality

**Control** Quality or **Manage** Quality Used to verify the quality of the product

**Control** Quality

**Control** Quality or **Manage** Quality Dealing with the deliverables

**Control** Quality

**Control** Quality or **Manage** Quality Inspections are an example of the quality ............... process

**Control** Quality

**Control** Quality or **Manage** Quality Involves processes managing quality

**Manage** Quality

**Control** Quality or **Manage** Quality Focus on defect prevention.

**Manage** Quality

**Control** Quality or **Manage** Quality Plan to avoid the defect in the planning phase

**Manage** Quality

**Control** Quality or **Manage** Quality Is a proactive process

**Manage** Quality

**Control** Quality or **Manage** Quality Dealing with the processes

**Manage** Quality

**Control** Quality or **Manage** Quality Quality audits are an example of the ............ quality process

**Manage** Quality

**Control** Quality or **Manage** Quality: is quality assurance

Manage quality

**Control** Quality or **Manage** Quality: It’s making sure you have *GOOD PROCESSES.*

Manage quality

**Control** Quality or **Manage** Quality: is making sure you have a *GOOD PRODUCT* (or deliverable).

Control quality

**Control** Quality or **Manage** Quality: an internal check to see if what you are producing is good before you hand it over to the customer.

control quality

whats the term for "where the customer checks to see if the product or deliverable is good"?

Validate scope

fill in the blanks: Control Quality = .......... Manage Quality = .........

product process

T or F: Validate Scope = Formal acceptance > accepted deliverables by customer

the degree to which a system performs its intended function:

Functionality

are the special characteristics that appeal (or important) to users:

Features

are the screens and reports the system generates.

System outputs

the ability of a product or service to perform as expected under normal conditions without unacceptable failures:

Reliability

A ...........test is done to test each individual component (often a program) to ensure it is as defect free as possible

unit

occurs between unit and system testing to test functionally grouped components:

Integration testing

tests the entire system as one entity:

System testing

is an independent test performed by the end user prior to accepting the delivered system:

User acceptance testing

addresses the ease of performing maintenance on a product:

Maintainability