**PLHR J (WT) - Working Together

Question 1

PLHR J

What was the situation?

Answer 1

S1:
- Complex client case over two years
- Client was vulnerable and had diverse needs (ABI, mental health issues, difficult family history, limited ability to speak English)

Question 2

PLHR J

What was the task?

Answer 2

T1:
- Building productive relationships was key to delivering client’s needs and safeguarding his interests

T2:
- Required to coordinate effective safeguarding arrangements with diverse stakeholders by building productive relationships and sharing important information, resources and support

Question 3

PLHR J

What actions did you take to complete the task?

Answer 3

(Arranging and attending client visits)

A1:
- Attending client visits successfully: risk assessments, reasonable adjustments, compassionate interviewing style

(Conducting RTMs with other parties)

A2:
- Arranging RTMs with parties, used negotiation skills to advocate client’s interests and balance concerns of other respondents, effective questioning

(Collaboration with legal team)

A3:
- Complex matters, sought guidance from solicitor and barrister
- Helped me to draft accurate and compelling advice to litigation friend

(Internal team support)

A4:
- Internal team support: drafting handover file for new solicitor, took responsibility for immediate case actions, answered key questions, provided file reviews on key issues

• Collaborative approach enabled case to advance efficiently with clear instructions

Question 4

PLHR J

What was the result?

Answer 4

(Case progression was positive)

R1: Worked productively with others whilst promoting valuable knowledge-sharing and collaboration. Case progressed positively.

(Evidence of positive contribution to client’s welfare)

R2: Co-drafted letter of instruction to medical expert to obtain valuable evidence. Streamlined essential processes to safeguard client’s best interests - completion of risk assessments, 1:1 care funding

(Reflection)

R4: Reflection - learning outcome - capitalising on knowledge across MDT, engaging key stakeholders successfully to deliver objectives. SW’s input was invaluable.