Planning Flashcards
A business in Utah should create a Contingency Plan for a Tsunami?
false
A policy is a general guide to action and provides direction for people within the organization while rules describe how a specific action is to be performed
True
The traditional approach to corporate planning is to:
Have a centralized planning department
SMART Goals
specific measurable attainable rewards time
knows that the most any salesperson has sold in one quarter in the past was $150,000. The goal of $300,000 is probably:
:
not realistic
Which of the following is an Internal Force for Change?
Performance Gaps
In 1993 Moterolla won an award for quality and excellence in their products. By the end of the decade Moterolla was almost bankrupt. Why did Moterrolla face this problem.
They didn’t want to change from analog systems to digital systems
Which of these are primarily responsible for strategic goals/plans?
Senior Management
Which of the following goals does not cover key result areas?
A goal to manage how many times an employee goes to the bathroom
What is the best approach to overcoming resistance to change within an organization in most circumstances?
Communication
Education
Participation
Level of goals/plans
Mission statement
Strategic goals/plans - Sr. Mang- whole org
Tactical goals/plans - mid mang - major div
Operational goals/plans- lower mang - depart/indiv
Benefits of levels
legitimacy source of motivation and commitment resource allocation guide to action rationale for decision standard for perform ace - mbo
Strategic Goals/Plans
where org wants to be in future
org as a whole
blueprint defines activities and resource allocation
1-5 yrs - long term
Tactical or Functional Goals/Plans
outcomes for major divisions and dept must achieve
help execute major strategic plans
shorter time frame- 3 mths - 1 year
Operational Goals/Plans
specific measurable results
depts., work groups, individuals
tools for daily/weekly ops
schedule are important part
Means-End Chain
Goal alignment
achieve lower goals to achieve higher goals
Characteristics of EffectiveGoal Setting
Specific and measurable Covers key result areas Challenging but realistic Defined time period Linked to rewards
Management by ObjectiveModel of the MBO Process
- set goals
- develop action plan
- review process - corrective action
- Appraise performance
Benefits of MBO
Manager and employee efforts are focused on activities that will lead to goal attainment
Performance can be improved at all company levels
Employees are motivated
Departmental and individual goals are aligned with company goals
Problems with MBO
Constant change prevents MBO from taking hold
An environment of poor employer-employee relations reduces MBO effectiveness
Strategic goals may be displaced by operational goals
Mechanistic organizations and values that discourage participation can harm the MBO process
Too much paperwork saps MBO energy
Single-Use PlansFor Goals Not Likely To Be Repeated
A program is a complex set of objectives and plans to achieve an important, one-time organizational goal
A project is similar to a program, but generally smaller in scope and complexity
Standing Plans For Tasks Performed Repeatedly
A policy is a general guide to action and provides direction for people within the organization
Rules describe how a specific action is to be performed
Procedures define a precise series of steps to be used in achieving a specific job
Contingency PlansSpecific Situations - unexpected conditions
Identify Uncontrollable Factors Economic turndowns Declining markets Increases in costs of supplies Technological developments Safety accidents Weather complications Minimize Impact of Uncontrollable Factors Forecast a range of alternative responses to most-likely high-impact contingencies
Crisis Management PlanningSudden - Devastating –Require Immediate Response
Prevention Build trusting relationship with key stakeholders Open communication Preparation Crisis Management Team Crisis Management Plan Establish an Effective Communications system Containment
