Managing the Organizatinal enviroment

Question 1

Customers would be considered an organizational stakeholder in the internal environment.

Answer 1

false

Question 2

Suppliers would be considered organizational stakeholders in the external environment.

Answer 2

true

Question 3

Organizational culture is an important element of the ­_ ­ environment.

Answer 3

internal

Question 4

An organizational culture includes all of the following

Answer 4

shared values, traditions, practices

Question 5

Concern for the environment is best defined as a/an ____________ force.

Answer 5

sociocultural

Question 6

publicly traded companies:

Answer 6

The primary owner(s) appoint a board of directors to act as agents for the owners

Question 7

Which of the following is part of the Organization’s General Environment?

Answer 7

economic forces

Question 8

All of the following are part of the Socio/Cultural dimension of an organization

Answer 8

age
population density
values
demographic trends

Question 9

Customers can influence an organization by:

Answer 9

Providing feedback about products and services

Demanding additional features or modifications to products

Taking their business elsewhere

Seek price concessions or additional value

Question 10

Which of the following would best describe Customers?

Answer 10

Groups or individuals that purchase the organization’s goods or services