Planned Change Flashcards
What is planned change?
Most 21st century health-care organizations find themselves undergoing continual change directed at organizational restructuring, quality improvement, and employee retention.
When will you see planned change?
- restructuring
- quality improvement
- employee retention
What is the difference between planned and accidental change?
Planned change; in contrast to accidental change or change by drift, is change that results from a well-thought-out and deliberate effort to make something happen.
Difference between management and leadership?
managers often embrace the status quo and leaders embrace change.
What are 3 good reasons for change?
YOU SHOULD ALWAYS HAVE A GOOD REASON FOR CHANGE!!!
- Change to solve some problem
- Change to make work procedures more efficient
- Change to reduce unnecessary workload
What is a change agent?
Persons skilled in the theory and implementation of planned change
What are the big qualities of change agents?
- Visionary
- Risk taker
- Flexible
- Excellent communicator
- Creative
- Sensitive
- Current
What is going to be the main obstacle to change?
Staff apprehension or resistant staff.
What are the 3 stages of Lewin’s change theory?
- Unfreeze
- Change
- Refreeze
What happens in the unfreezing stage?
Introduce the new policies and the need for change
Ensures the employees are ready for change
What happens in the change stage?
Execute the intended change
Anything to help set in place, and get rid of old ways
What happens in the refreezing change?
Ensures the change becomes permanent
Anything necessary to make the policy the new status quo.
Lewin’s driving and restraining forces?
The forces that push the system toward change are driving forces, whereas the forces that pull the system away from change are restraining forces
What are driving forces?
forces driving to achieve goal
what are restraining forces?
Forces restraining goal achievement
Fill in the blank:
Change should only be implemented for ____ reason.
good
Fill in the blank:
Change should always be ______.
gradual
True or false: Change can either be sporadic or planned.
FALSE
Change should always be planned, never sporadic or sudden
True or false:
Only management should be involved in change.
FALSE!!
All individuals who may be affected by the change should be involved in planning for the change
Classic change strategies (3)
- rational - Empirical
- Normative- Re- educative
- Power-coercive
rational-empirical strategies:
Provide evidence or factual information as evidence of the need for change.
Rational/scientific side: best used with no resistance
people understand the need for change
gives current resource as evidence
normative reductive strategies:
Use group norms and peer pressure to socialize and influence people so that change will occur
Social beings:
Group norms
peer pressure
influence others to change
We are influenced by our peers more so than facts.
Power-coercive strategies:
Feature the application of power by legitimate authority, economic sanctions, or political clout of the change agent
assumes that we are set in our ways
only way we will change is if we are rewarded or are forced
Used authority or power to force those to change
True or false: We can start change if we will need to have many different change agents.
FALSE
We need to keep the same people committed to completion of change.
What is the natural and expected response to change?
Resistance!
- flexibility to change
- their evaluation of the immediate situation
- the anticipated consequences of the change
- their perceptions of what they have to lose and gain.
What is the greatest factor contributing to resistance to change?
A LACK OF TRUST BETWEEN THE EMPLOYEE AND THE MANAGER OR THE EMPLOYEE AND THE ORGANIZATION.
True or false: It is easier to change a persons behavior than a groups behavior.
True!
One persons attitude is more likely to change than an entire group.
True or false: It is easier to change attitudes than knowledge level.
FALSE
It is easier to change knowledge levels. Education is simple, but changing an attitude requires many steps of persuasion and reevaluation of values.
