Pillars Flashcards
1
Q
What are the 6 GWR Pillars?
A
- Personalisation
- Expectation
- Time & Effort
- Resolution
- Empathy
- Integrity
2
Q
Describe the Pillar: Time & Effort
A
- Being visible & offering help
- Being Proactive & following through on what you’ve said
- Good knowledge of area
3
Q
Describe the Pillar: Expectations
A
- Be presentable
- Keeping working area tidy
- Report any issues found
- Deliver consistently & go above and beyond when you can
4
Q
Describe the Pillar: Personalisation
A
- Polite
- Avoid jargon
- Build rapport
5
Q
Describe the Pillar: Empathy
A
- Listen
- Find solutions
6
Q
Describe the Pillar: Integrity
A
- Be honest
- Support colleagues decisions
- Earn trust by following through
7
Q
Describe the Pillar: Resolution
A
- Be responsive and proactive when problems occur
- Take ownership of problems
- Ask for help
