NTS Flashcards
What are the non technical skills relating to train driver?
- Situational Awareness
- Conscientiousness/Diligence
- Communication
- Decision Making and Action
- Cooperation & Working with Others
- Self Management
- Workload Management
Describe Situational Awareness
Situational awareness is about being aware of what’s going on and being able to anticipate what could happen
Describe Diligence/Conscientiousness
Diligence/Conscientiousness is about being careful, thorough, consistent & logical when working through tasks
Describe Communication
Communication is about being able to communicate effectively through spoken, written and non verbal means
Describe Decision Making & Action
Decision making & action is about being able to physically make a decision within your area of authority
Describe Cooperation & Working with Others
Cooperation & Working with Others is about working with others in a positive, respectful and supportive manner.
Describe Workload Management
Workload Management is about managing and prioritising the workload
Describe Self Management
Self Management is about being motivated, confident and doing the job as well as possible.
Give some examples of Situational Awareness
- Attention to detail
- Overall Awareness
- Maintaining concentration
- Retaining information: Late notices
- Anticipation of risk: Signal changes, weather changes
Give some examples of Diligence/Conscientiousness
- Being Systematic and thorough: When prepping trains, ensuring safety systems working
- Checking things: If something feels wrong
- Positive attitude towards rules & procedures
Give some examples of Communication
- Listening: To info given by signallers
- Clarity: Talking with
- Assertiveness: If something not safe & insisting (Safe stop)
- Sharing Information
Give some examples of Decision Making & Action
- Effective decision
- Timely decision
- Diagnosing & solving problems
Give some examples of Cooperation & Working with Others
- Considering others needs: Not braking/accelorating harsh
- Supporting others
- Being respectful: Interacting with others how want to be treated
- Dealing with conflict
Give some examples of Workload Management
- Multi-tasking and selective attention: Not answeing IC if heading into potentially risky situation. aka, approaching station adverse weather
- Proritising
- Remaining calm under pressure
Give some examples of Self Management
- Being motivated
- Being confident & using initiative
- Maintain & develop skills & knowledge
- Be prepared & organised: Getting to work on time, giving enough time to take in late notices
