PIG Flashcards
PIG pg7
The CG uses ____ leadership competencies consistent with its missions, workforce and core values.
28
PIG pg7
How many categories are in the 28 leadership competencies?
What are they?
4 leading self leading others leading performance and change leading the CG
Pg 11
The Commandant’s Performance Excellence Criteria (CPEC) provides a systematic way to improve management practices across the organization. The criteria are based on the___________ , which are based on core principles and practices of the highest performing organizations in the world
Malcolm Baldrige National Performance Excellence Criteria
Pg 74
What does “SIPOC” stand for ?
Supplier Input Process Output Customer
Pg 95
The _____ model is a robust, systematic continuous improvement approach that consists of ____ phases: Define, Measure, Analyze, Improve, and Control. DMAIC offers a method that focuses on meeting customer requirements, includes alignment meetings with senior sponsors after each phase, and emphasizes project prioritization
DMAIC
five
Pg 95
What does DMAIC stand for?
Define Measure Analyze Improve Control
Pg 95
In the DMAIC model how many steps in Define?
4
- Form team, develop charter.
- Identify customers, their requirements and expectations.
- Define project boundaries (start/stop) and perform costbenefit analysis.
- Map the current process.
Pg 95
In the DMAIC model how many steps in Measure?
2
- Develop data collection plan.
- Collect data and determine types of defects and metrics
Pg 95
In the DMAIC model how many steps in Analyze?
3
- Determine current capability and identify gaps.
- Perform root cause analysis.
- Identify variation.
Pg 95
In the DMAIC model how many steps in Improve?
4
- Create innovative solutions based on analysis.
- Develop implementation and pilot plan.
- Pilot new process.
- Assess results of pilot and address gaps.
Pg 95
In the DMAIC model how many steps in Control?
3
- Develop, document and implement an ongoing monitoring plan.
- Institutionalize the improvements by modifying systems and structures (staffing, training, incentives).
- Communicate the results.
Pg 109
An __________organizes verbal information into a visual pattern. An ______ diagram starts with specific ideas and helps work toward broad categories. Use either technique to explore all aspects of an issue.
Affinity diagram
P109
What diagram can help you:
Organize a list of factors that contribute to a problem ?
Affinity diagram
Pg 109
What diagram can help you:
Identify areas where improvement is most needed ?
Affinity diagram
Pg 113
__________ is a technique, generally used in a group setting, to quickly generate a large number of ideas about a specific problem or topic. It can help encourage creative thinking and generate enthusiasm, as well as avoid the “paralysis of analysis” by holding the evaluation of ideas until a group has identified different possibilities.
Brainstorming
Pg 113
In ______ Brainstorming:
Participants may write ideas individually on sticky notes or small slips of paper. Collect the papers and post them for all to see.
• Individuals cannot make disruptive “analysis” comments during the brainstorming session and the process provides confidentiality. This can help prevent a group from being overly influenced by a single participant or common flow of ideas.
• The group can lose the synergy that comes from an open session
Silent Brainstorming
Pg 114
In ________ Brainstorming:
Solicit one idea from each person in sequence.
•Participants who don’t have an idea at the moment may say “pass”.
• Each person has an equal chance to participate regardless of rank or personality.
•Spontaneity can be limited. It can sometimes feel rigid and restrictive.
Structured Brainstorming