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LE > PIG 2 > Flashcards

PIG 2 Flashcards

1
Q

PIG pg7

The CG uses ____ leadership competencies consistent with its missions, workforce and core values.

A

28

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2
Q

PIG pg7
How many categories are in the 28 leadership competencies?
What are they?

A 
4
leading self
leading others 
leading performance and change
leading the CG
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3
Q

Pg 11
The Commandant’s Performance Excellence Criteria (CPEC) provides a systematic way to improve management practices across the organization. The criteria are based on the___________ , which are based on core principles and practices of the highest performing organizations in the world

A

Malcolm Baldrige National Performance Excellence Criteria

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4
Q

Pg 74

What does “SIPOC” stand for ?

A 
Supplier
Input
Process
Output
Customer
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5
Q

Pg 95
The _____ model is a robust, systematic continuous improvement approach that consists of ____ phases: Define, Measure, Analyze, Improve, and Control. DMAIC offers a method that focuses on meeting customer requirements, includes alignment meetings with senior sponsors after each phase, and emphasizes project prioritization

A

DMAIC

five

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6
Q

Pg 95

What does DMAIC stand for?

A 
Define
Measure 
Analyze 
Improve
Control
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7
Q

Pg 95

In the DMAIC model how many steps in Define?

A

4

  1. Form team, develop charter.
  2. Identify customers, their requirements and expectations.
  3. Define project boundaries (start/stop) and perform costbenefit analysis.
  4. Map the current process.
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8
Q

Pg 95

In the DMAIC model how many steps in Measure?

A

2

  1. Develop data collection plan.
  2. Collect data and determine types of defects and metrics
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9
Q

Pg 95

In the DMAIC model how many steps in Analyze?

A

3

  1. Determine current capability and identify gaps.
  2. Perform root cause analysis.
  3. Identify variation.
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10
Q

Pg 95

In the DMAIC model how many steps in Improve?

A

4

  1. Create innovative solutions based on analysis.
  2. Develop implementation and pilot plan.
  3. Pilot new process.
  4. Assess results of pilot and address gaps.
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11
Q

Pg 95

In the DMAIC model how many steps in Control?

A

3

  1. Develop, document and implement an ongoing monitoring plan.
  2. Institutionalize the improvements by modifying systems and structures (staffing, training, incentives).
  3. Communicate the results.
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12
Q

Pg 109
An __________organizes verbal information into a visual pattern. An ______ diagram starts with specific ideas and helps work toward broad categories. Use either technique to explore all aspects of an issue.

A

Affinity diagram

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13
Q

P109
What diagram can help you:
Organize a list of factors that contribute to a problem ?

A

Affinity diagram

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14
Q

Pg 109
What diagram can help you:
Identify areas where improvement is most needed ?

A

Affinity diagram

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15
Q

Pg 113
__________ is a technique, generally used in a group setting, to quickly generate a large number of ideas about a specific problem or topic. It can help encourage creative thinking and generate enthusiasm, as well as avoid the “paralysis of analysis” by holding the evaluation of ideas until a group has identified different possibilities.

A

Brainstorming

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16
Q

Pg 113
In ______ Brainstorming:
Participants may write ideas individually on sticky notes or small slips of paper. Collect the papers and post them for all to see.
• Individuals cannot make disruptive “analysis” comments during the brainstorming session and the process provides confidentiality. This can help prevent a group from being overly influenced by a single participant or common flow of ideas.
• The group can lose the synergy that comes from an open session

A

Silent Brainstorming

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17
Q

Pg 114
In ________ Brainstorming:
Solicit one idea from each person in sequence.
•Participants who don’t have an idea at the moment may say “pass”.
• Each person has an equal chance to participate regardless of rank or personality.
•Spontaneity can be limited. It can sometimes feel rigid and restrictive.

A

Structured Brainstorming

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18
Q

Pg 114
In ________ Brainstorming:
Participants simply contribute ideas as they come to mind and can build off each other’s ideas. The atmosphere is very relaxed.

A

Unstructured Brainstorming

19
Q

Pg 116
A __________ graphically illustrates the relationship between a given outcome and all the factors that influence this outcome. Sometimes called an Ishikawa or “Fishbone” Diagram.it helps show the relationship of the parts (and sub-parts) to the whole by:

A

cause-and-effect diagram

20
Q

Pg 116.
What diagram helps show the relationship of parts (and sub parts) to the whole by:
Determining the root causes of a problem

A

cause-and-effect diagram

21
Q

Pg 116.
What diagram helps show the relationship of parts (and sub parts) to the whole by:
Focusing on a specific issue without resorting to
complaints and irrelevant discussion .

A

cause-and-effect diagram

22
Q

Pg 116.
What diagram helps show the relationship of parts (and sub parts) to the whole by:
Identifying areas where there is a lack of data

A

cause-and-effect diagram

23
Q

Pg 125
The ________diagram is a way to capitalize on negative thought. It helps leaders consider all the potential negative “contingencies” of a future goal or program. Also, by thinking of all the ways a problem can get worse or continue unchecked, a group can develop an action plan to overcome any barriers.

A

contingency diagram

24
Q

Pg 135

A _____ chart is a graphic representation of the major steps of a process?

A

Flowchart

25
Q

Pg 135
What chart can help you:
•Understand the complete process ?

A

Flowchart

26
Q

Pg 135
What chart can help you:
•Identify the critical stages of a process?

A

Flowchart

27
Q

Pg 135
What chart can help you:
•Locate problem areas?

A

Flowchart

28
Q

Pg 135
What chart can help you:
•Show relationships between different steps in a process?

A

Flowchart

29
Q

Pg139
A _____ chart depicts an overall project timeline, lists tasks required for project completion, and visually illustrates task dependencies. Project managers often include other key information such as task responsibilities (who is responsible for task completion) and resource requirements

A

Gantt Chart

30
Q

Pg 138

_______ helps identify key forces that promote or hinder the solution of a problem or the achievement of a goal

A

Force field analysis

31
Q

Pg 149
______ are bar charts used to separate the vital few from the trivial many. The _____ Principle is a rule of thumb which states that “20 percent of the problems have 80 percent of the impact.” The 20 percent of the problems are the “vital few” and the remaining problems are the “trivial many.”

A

Pareto charts

Pareto

32
Q

Pg 149
A ______ chart can help:
Separate the few major problems from the many possible problems to focus improvement efforts.

A

Pareto chart

33
Q

Pg 149
A ______ chart can help:
Arrange data according to priority or importance

A

Pareto chart

34
Q

Pg 149
A ______ chart can help:
Determine which problems are most important using data, not perceptions

A

Pareto chart

35
Q

Pg 153

Also called a trend chart, a ____ chart is a graph that shows the changes in a process measured over time.

A

Run chart

36
Q

Pg 153
A _____ chart can help:
Recognize patterns of performance in a process

A

Run chart

37
Q

Pg 153
A _____ chart can help:
Document changes over time

A

Run chart

38
Q

Pg 164
The ________ technique allows the peeling away of symptom layers to get to the heart of an issue. This technique also helps show how different causes of a problem may be related

A

Why technique

39
Q

Pg 164

This technique finds a root cause of a problem.

A

Why technique

40
Q

Pg 25

Create SMART Goals. What does SMART stand for?

A 
Specific 
  Measurable 
  Action  oriented 
  Realistic 
  Time based
41
Q

Pg 158
A ______ diagram is a graph that can reveal a possible relationship between two variables. Use it to identify possible causes of problems and to recognize how one important variable might be related to another.

A

scatter diagram

42
Q

Pg 159

_______ enables a group to identify customer requirements and factors that affect a given process.

A

SIPOC.

(SIPOC) is shorthand for Supplier, Input, Process, Output, and Customer.

43
Q

Pg 129

A __________can take a “soft” customer need and break it down into more tangible customer requirements.

A

critical-to-quality (CTQ) tree

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