Philosophy Flashcards
What are the 4 balance points
Customer Service, Employee Development & Retention, Fleet Growth, Profitability
Balance Points Goals
SQI Goal-%90
Rentention Goal-%80
DE Growth Goal - %6
Operating Profit - $125
Promotion Criteria for ABRM
Meets Req or better on review
Not on Probation
Top 1/2 3 of last 6 months
8 Founding Values
- Our Brands are the most valuable things we own
- Personal honesty and integrity are the foundations of our success
- Customer Service is our way of life
- Great things happen when we listen to our customers and each other
5: Enterprise is a fun and friendly work environment where teamwork rules - We work hard and reward hard work
- We strengthen our communities, one neighborhood at a time
- Our doors are always open
Jack Taylor Founding Values
(Cultural compass Points)
- Operations
- Work-Life Balance
- Business Ethics
- Public Affairs and Philanthropy
- Diversity and Inclusion
- Environmental Conservation
3 awards to win each year
EAA - Exceptional Achievement Award
JTFV - Jack Taylor Founding Values
ACT- Andrew C Taylor Chairman’s Award
What are the 3 Cs
Close Clean
Close Hard
Counter Control
At the airport
Why use Alamo
Discount Savvy vacationer
At the Airport
Why use Enterprise
High touch, tech savvy
At the airport
Why use National
Corporate and Business clients
What are the Quick 5
- Morning Huddle
- Goal Boards
- Schedules posted 2 months out
- Counter Manager plan and 100% LP usage
- Clean Cars
Name 3 benefits of using the launchpad
Waiting Room, Send Task, Efficient
How do you transfer to Roadside
*82
Sales Call?
Your goal is to gain new business or increase the business you are getting
Service Call:
Interaction with an account in which you are aiming to improve the existing business relationship
