Human Resources

Question 1

Name the 6 core competencies we look for when interviewing MT Canidates

Answer 1

1. Customer Service
2. Persuasive Ability
3. Communication
4. Leadership
5. Flexibility
6. Results orientation and work ethic

Question 2

Why are the competencies important in the MT Position

Answer 2

1. It ensures our hiring process is consistent
2. That we hire people who have the ability to be successful in the MT program

Question 3

List the recruiting sources we use to attract MT candidates

Answer 3

Internet, Campus, Employee Referral, Professional job Fairs, Networking Events

Question 4

What is the difference between Engagement and Retention

Answer 4

Engagement measure how connected an employee is with their job
Retention is what percentage of your workforce is staying

Question 5

Describe the Drug and Alcohol Policy

Answer 5

ERAC is a drug free workspace. Employees should not report to work under the influence of drugs or alcohol.
Managers can host a happy hour but 25% of the tab must have food

Question 6

Describe the Harassment Policy

Answer 6

ERAC does not allow harassment of any type. Managers who witness any type of harassment must stop it immediately, reset the expectation, doc and report to next level of management

Question 7

Describe the discrimination policy

Answer 7

ERAC does not allow any type of discrimination with customer interactions and in the employment process