Philanthropic Brand Message Flashcards
Language to Avoid/Use
Avoid
“Help Us”
We invite you to join us
Avoid
“Thank you for your support”
- Thank you for making an impact
- Thank you for your investment …
- Thank you for your generosity
Avoid
“Donate Today”
Give a gift today
Avoid
“Donors”
Community of champions
Avoid
“Kiddo”
Children & Families
Avoid
“Our Children & Families”
The Children & Families we serve
Avoid
“Please give/donate now” (pleading language)
When you make a gift today…
Avoid
Viewing (Sad child photos)
Describe with:
Happy, hopeful, inspired (change viewpoint)
Avoid
“Cancer patient”, “ADHD patient”, “____ Patient”
- Patient with cancer
- Patient with ADHD
- Patient with ______
Avoid
“Patient who walks through our doors”
Patient who COMES through our doors (includes all abilities)
Not assuming a “cure”
Live a full life
Avoid:
- WE’RE saving lives
- OUR work is making a difference
- Thank you for helping US _______
(Children’s Mercy centric)
- YOU are saving lives
- YOU are making a difference
- Thank YOU for _________
(Donor centric)
Avoid
“We treat all patients regardless of their abilities to pay”
Children’s Mercy ensures every child has access to the best care possible regardless of a family’s ability to pay. With the support of our community, Children’s Mercy provided nearly $120 million of uncompensated care in 2023