Phases de l'EM Flashcards

1
Q

4 habiletés de communication?

A

questions ouvertes
reflets
résumé
valorisation

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2
Q

D-F-D

A

Demander
Fournir
Demander

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3
Q

types de reflets

A

Simples
Complexe
Sentiments
Amplifiés

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4
Q

4 fondements de l’EM

A

Altruisme
Non-jugement
Évocation
Partenariat

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5
Q

Meilleur style relationnel

A

Guider

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6
Q

Quoi faire si discours-maintien?

A

souligner autonomie
créer opportunité pour DC
susciter confiance

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7
Q

Que faire si dissonance

A

PEARLS, reflets, résumés, valorisation, souligner autonomie, souligner sa neutralité

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