Pharmacy Business Module 4 Flashcards

1
Q

Systematic reviews and evaluations of records and other data to determine quality of services or products provided.

A

audits

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2
Q

A person designated by an insurance policy to receive benefits or funds.

A

beneficiary

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3
Q

A comprehensive health care program in which the Office of Veterans’ Affairs (VA) shares the cost of covered health care services and supplies with eligible beneficiaries.

A

CHAMPVA

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4
Q

An arrangement in which the insured must pay either a fixed amount or a percentage of the cost of medical services covered by the insurer.

A

coinsurance

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5
Q

A legally enforceable agreement.

A

contract

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6
Q

A process in which two or more insurance companies apportion each one’s share of responsibility of payment of a claim for health care services provided to an insured client.

A

coordination of benefits

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7
Q

A cost-sharing requirement of most insurance policies, under which it is the responsibility of the insured to make a payment of a specified amount (e.g., $20) at the time of treatment or purchase of a prescription. Some policies have both a copayment and coinsurance clause.

A

copayment

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8
Q

A rejection of a medication refill due to an amount that has exceeded the preapproved supply for a specific period of days.

A

days supply exceeded

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9
Q

A specific amount of money that must be paid yearly before the policy benefits begin (e.g., $50, $100, $300, or $500). The higher the deductible, the lower the cost of the policy; and the lower the deductible, the higher the cost of the policy

A

deductible

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10
Q

The spouse and children of the insured who are also covered under the terms of the policy.

A

dependents

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11
Q

An evaluation of a pharmacy or related facility that does not involve an auditor being sent out to the location; it is less intensive than a field audit.

A

desk audits

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11
Q

A type of contract purchased by individuals or employers that provides reimbursement for specified medical and related expenses.

A

health insurance

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12
Q

The determination of the exact coverage to which the insured is entitled. The pharmacy technician may be responsible for checking on a customer’s or patient’s eligibility of coverage. This can be done over the telephone, via a voice-automated system, using computer software, over the Internet, or by checking an eligibility list for a managed care plan

A

eligibility

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13
Q

An intensive, systematic investigation of a pharmacy or other facility’s operational practices, procedures, records, inventory, and accounting.

A

field audits

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14
Q

A government-funded program that pays for health coverage for people over age 65, and certain other persons.

A

Medicare

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14
Q

A government-funded health cost assistance program that pays for health services and pharmacy expenses for enrolled U.S. citizens who cannot afford to pay for their own health care. It also covers those who are blind, disabled, orphaned, or underage parents.

A

Medicaid

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15
Q

A type of health plan providing coverage within Part C of Medicare; it pays for managed health care based on a monthly fee rather than on the basis of billing a fee for each service provided.

A

Medicare Advantage plan

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16
Q

Payment by the insurer or by the patient of more than the amount due.

A

overpayment

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17
Q

An individual numeric code that identifies a specific patient, used in pharmacies and other health care facilities.

A

patient identification number

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18
Q

Prior authorization; many private insurance companies and prepaid health plans have certain requirements that must be met before they will approve diagnostic testing, hospital admissions, inpatient or outpatient surgical procedures, other specific procedures, and specific treatment or medications. For example, most outpatient intravenous therapies require a prior approval authorization.

A

preauthorization

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18
Q

A rejection of a medication refill in which the amount requested exceeds the amount allowed by insurance plan.

A

plan limitations exceeded

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19
Q

The exclusion of specific medical conditions or procedures from reimbursement under a health insurance policy. Some types of exclusions are acquired immunodeficiency syndrome (AIDS), attempted suicide, cancer, losses due to injury on the job, and pregnancy.

A

policy limitation

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20
Q

The individual or organization protected in case of loss under the terms of an insurance policy. The subscriber is known as an insured, member, policyholder, or recipient. In group insurance, the employer is known as the insured and the employees are the risks.

A

subscriber

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20
Q

The cost of the coverage provided by an insurance policy; this may vary greatly depending on the age and health of the individual and the type of insurance protection. The premium may be paid in full or in part by the employer and/or the employee.

A

premium

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21
Q

A rejection of a medication refill in which the refill has been requested too soon after a previous refill was requested.

A

refill too soon

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22
Q

An organization or corporation that pays medical claims for patients; third-party payers reimburse providers directly, with patients making only any required copayments.

A

third-party payer

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22
Q

The period of time that an individual must wait to become eligible for insurance coverage (e.g., 30 days), before coverage commences or for a specific benefit (e.g., an employee must wait 9 months before seeking maternity benefits); also known as an elimination period.

A

waiting period

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23
Q

A health care program serving active duty service members, members of the National Guard (including reserve members), retirees, their families, survivors, and selected former spouses worldwide.

A

TRICARE

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23
Q

The amount of time from the date of service to the date (deadline) a claim can be filed with the insurance company. Each insurance program has specific time limits that must be adhered to or the insured party will not be able to collect from the insurance company.

A

time limit

24
Q

Medicare Part A

A

hospital, nursing facility, inpatient care

25
Q

Medicare Part B

A

Outpatient services such as physicians and durable medical equipment

26
Q

Medicare Part C

A

Medicare Advantage Plan

27
Q

Medicare Part D

A

Cost of Medications

28
Q

When you bill the claim for this medication, you get an error message that reads “PA required: NDC not covered.” How can you explain what this means to Mrs. Jones, and what information should she be given?

You can tell Mrs. Jones that that her medication is requiring a prior authorization. This means that the insurance company does not prefer to pay for this medication due to its high cost and the availability of cheaper alternatives. Her doctor needs to contact the insurance company to complete the prior authorization process, which you can start for them at the pharmacy.

You can tell Mrs. Jones that that her medication is requiring a prior authorization. This means that her medication is not covered by her plan. This could be because the medication is not on her insurance formulary. When medications are not on the formulary, the doctor must select a cheaper, more cost-effective alternative. You can tell Mrs. Jones that you will have the pharmacist contact her doctor to request an alternative therapy.

A

You can tell Mrs. Jones that that her medication is requiring a prior authorization. This means that the insurance company does not prefer to pay for this medication due to its high cost and the availability of cheaper alternatives. Her doctor needs to contact the insurance company to complete the prior authorization process, which you can start for them at the pharmacy.

29
Q

Two days later, the doctor faxes you an approval form for Mrs. Jones’ Myrbetriq. You attempt to rebill it to the insurance and get an error message “plan limit exceeded.” You are attempting to bill a prescription of 90 pills for 90 days. What is the most likely reason for this rejection and how would you resolve it?

“Days’ supply exceeded” rejection; change it to 30 pills for 30 days.

“Refill too soon” rejection; fill the medication at next available date.

A

“Days’ supply exceeded” rejection; change it to 30 pills for 30 days.

30
Q

Which of the following is true about Blue Cross and Blue Shield?

A

It offers prepaid health services.

31
Q

If a patient has two insurance plans, and the primary insurance carrier pays 80% of the charges, what is the most that the secondary will pay?

A

20%

32
Q

Medicare plus Choice plan is also known as:

A

Medicare Part C.

33
Q

Medicaid is:

A

secondary carrier when the patient has Medicare.

34
Q

Which is not true regarding an insurance policy?

It is a legally enforceable agreement.

It may include dependents of the insured.

There is no standard contract for all plans

It becomes effective as soon as it is offered.

A

It becomes effective as soon as it is offered.

35
Q

The most common insurance claim form is the:

A

CMS-1500.

36
Q

Pharmacy technicians may have more interaction with insurance companies in which of the following pharmacy settings?

A

Community pharmacies

37
Q

Which of the following is a third-party health plan that is funded by the federal government?

A

tricare

38
Q

Which of the following Medicare programs covers hospital charges?

A

Part A

39
Q

All of the following conditions are “exclusions” on insurance policies, except:
cancer.
heart attack.
pregnancy.
attempted suicide.

A

heart attack.

40
Q

TRICARE replaced which government program?

A

CHAMPUS

41
Q

Medicare Part B coverage:

A

is optional.

42
Q

True or False?
Medicare Part D is offered to all Medicare recipients to cover the costs of their medications.

A

True

43
Q

The period of time that an individual must wait to become eligible for insurance coverage is referred to as the ____________________.

A

waiting period

44
Q

Government-sponsored health plans include all of the following, except:
TRICARE.
Medicaid.
CHAMPVA.
Kaiser Foundation Health Plan

A

Kaiser Foundation Health Plan

45
Q

If a patient has both Medicare and Medicaid, charges must be filed with:

A

Medicare first and then Medicaid.

46
Q

Which of the following can include Medicare Part D?

A

Part C

47
Q

A(n) ____________________ is a specific amount of money that must be paid each year before the policy benefits begin.

A

Deductible

48
Q

Which TRICARE program is a preferred provider organization plan?

A

Tricare Extra

49
Q

Which of the following parts of Medicare covers drug prescriptions?

A

Medicare Part D

50
Q

For patients who have an HMO, what option will allow them to utilize an out-of-network provider?

A

point of service option

51
Q

With workers’ compensation, it is the injured worker’s responsibility to:

A

notify the employer promptly of an injury.

52
Q

Providers are required by law to file which of the following for all eligible Medicare patients?

A

CMS-1500

53
Q

The subscriber is known as a(n):

A

insured

54
Q

Medicare Part A covers hospitals, nursing facilities, home health care, ____________________, and inpatient care.

A

hospice

55
Q

The Blue Cross part of the Blue Cross and Blue Shield Association plans covers:

A

hospital services.

56
Q

What is true about Health Maintenance Organizations (HMOs)?
Group of answer choices

Physicians are often paid only for patient visits.

Physicians are responsible for the administrative tasks.

Members of an HMO select a primary care physician (PCP) from a group.

The HMO selects the PCP on behalf of the patient.

A

Members of an HMO select a primary care physician (PCP) from a group.

57
Q

Most outpatient IV therapies require a:

A

preauthorization.

58
Q

TRICARE runs a military pharmacy as well as a(n) ____________________ pharmacy.

A

mail order

59
Q

What is true regarding a Preferred Provider Organization (PPO)?
Group of answer choices

Enrollees can see any physician they wish

It is a type of Health Maintenance Organization (HMO)

Enrollees can see a specialist without prior authorization from a primary care physician

Enrollees can go to any hospital for care

A

Enrollees can see a specialist without prior authorization from a primary care physician

60
Q

True or False
If the patient chooses coverage and Medicare Part C, she will not need coverage under Part A and Part B.

A

TRUE

61
Q

Which of the following is a third-party health plan that is funded by the federal government?

Blue Cross and Blue Shield

Starmark

Aetna

TRICARE

A

TRICARE

62
Q

The Medicaid health benefits program is not used for:

A

veterans

63
Q

The Kaiser Foundation Health Plans:

A

own the medical facilities and employ the physicians.

64
Q

TRICARE is a health care benefit program for all of the following, except:

Coast Guard.

Navy.

families of uniformed personnel.

families of veterans with service-related disabilities.

A

families of veterans with service-related disabilities.

65
Q

Patients who can receive medical benefits under Medicare include:

A

citizens 65 years of age and older.

66
Q

Which of the following is an example of fraud?

Miscoding a diagnosis unintentionally

Leaving a field blank on the CMS-1500 by mistake

Altering a patient’s chart to increase the amount reimbursed

Releasing a patient’s medical records without the patient’s permission

A

Altering a patient’s chart to increase the amount reimbursed