Pet Store Design And Managment

Question 1

What makes a good pet store?

Answer 1

customer service 
Selling or not selling animals 
Adequate enclosures 
Do they educate the public
Is there space to move freely 
Security of animals and livestock product

Question 2

Why are store layouts extremely important?

Answer 2

Maximise sales 
Aesthetically pleasing 
Provide easy access 
Security 
Maximise product display and storage 
Safe for the public

Question 3

What is customer care?

Answer 3

Customer care is the process of looking after customers to best ensure that their satisfaction and delightful interactions with a business and its brands, good and services

Question 4

Spinal store layout

Answer 4

This is a single main aisle running through the shop from the front to the back, there are often many other shelves and things either side of this pathway

Question 5

Free flow layout

Answer 5

This is where everything is randomly placed in the store and there is no direction in the store. This allows the customers to get lost in a shop therefore buy more

Question 6

Loop store layout

Answer 6

This is where you start at the entrance and you make your way round in a one way direction to the checkouts and exit

Question 7

Grid

Answer 7

This is where all shelves are placed into long grids eg. Large groceries shops

Question 8

What are some store features?

Answer 8

Disabled access
Storage rooms
Self checkouts
Fire exits
Delivery areas
Signs and posters 
Animal rooms 
Parking

Question 9

Why is it important to consider the location when housing animals in a pet shop?

Answer 9

Easy access to staff
Good for public viewing
Ensure safety of public and animals
Follow all legislations and license requirements
Make sure that it respects the animals five welfare needs

Question 10

Where do you apply for a pet shop license?

Answer 10

You have to apply to the local council for the pet shop license

Question 11

What must the owners do to ensure they keep the pet store license?

Answer 11

Animals must have access to water and food
Enclosure of adequate size
Mammals cannot be sold too young
Procedures in order to stop spread of disease e.g. isolation room
License displayed at front of shop
All livestock must be recorded

Question 12

Pet shop licensing

Answer 12

Last 12 months then needs renewing
Price vary depending on the council
Council have to the right to inspect your shop
They can also send a veterinarian to inspect it at any time
If you breach any terms your license can be revoked and you can face legal actions

Question 13

Why might a license be revoked?

Answer 13

Keeping of unspecified species 
Boarding animals without prior consent 
Delaying or refusing inspection from the council 
Inadequate fire safety precautions 
Selling of non listed species 
Not meeting animal welfare standards 
Investigations leading from complaints

Question 14

Animal welfare act 2006

Answer 14

This license applies to
any animal with a vertebrate
Any animal that can experience fear or pain
Does not apply to
a foetus or an animal in an embryonic state
Non wild animals

Question 15

What are the five welfare needs?

Answer 15

Suitable diet
Suitable environment
Opportunity to express normal behaviours
To be homed with or without other animals
To be protected from illness disease and injuries

Question 16

Who are breeders?

Answer 16

Breeders are anyone who breeds animals in order to produce more animals this can include
Hobbyists
Specialists
May be someone’s full time occupation or a small source of income

Question 17

Who are hobbyists?

Answer 17

An activity or interest pursued outside ones regular occupation and engaged in primarily for pleasure
They may breed a variety of species
Does not make up their primary source of income
Welfare is often good

Question 18

animal shows

Answer 18

They usually specialise in a specific group of animals
Larger events with an open invitation
A collection of breeders from all over the world
Welfare at the shows many be compromised as it can be very stressful for the animals

Question 19

What is a small pet store?

Answer 19

A small business which sells animals and accessories to the public
Usually sole trader businesses
Limited range of products

Question 20

What is a superstore?

Answer 20

Large businesses which sell animals and accessories to the public
Usually chains and partnerships
Usually large range and variety of products
Large customer base
Regional and national

Question 21

What are wholesalers?

Answer 21

Wholesalers are large companies which mass provide stock
They have a large employment of staff that work for them
They provide goods for companies to sell
Bulk buys

Question 22

Pros of wholesalers

Answer 22

Usually have readily available supply, great for businesses
Can be cheap due to methods of keeping animals
They may provide offers
Refunds can be simple

Question 23

Cons of wholesalers

Answer 23

Animal welfare is not as high of a priority
Livestock can be of lower quality due to untrained staff, low quality of food and low standards of care
Animals can become ill
Cross contamination
Sick animals aren’t always treated

Question 24

What are animal importers

Answer 24

Animals brought into a country or through boarders from external areas
In international trade, importation and exportation are limited by quotas and the customs authority
Importing brings a wider variety of species and blood lines
Most likely to lead to the trade of wild caught animals

Question 25

Pros of importers

Answer 25

Low cost
Buy in bulk
Have the opportunity to purchase and sell exotic animals
Can support fair trade

Question 26

Cons of importers

Answer 26

Restricted supply due to quotas and availability
Stock may be carrying harmful diseases, illnesses or parasites
Returns can be difficult
Encouraged trafficking wildlife
Can be wild caught or captive farmed

Question 27

Farms

Answer 27

Bred in high numbers and sold in bulk
Quick turn around of stock
Usually specialise In one species/breed
Can protect and breed rare species

Question 28

Pros or farms

Answer 28

Cheap to purchase
Livestock 
Sometimes have the option to view accommodations
Good variation
Readily supply of stock 
Low carbon footprint if local

Question 29

Cons of farms

Answer 29

Animals could be Damaged or ill due to being housed in crowded environments
Animal welfare could be compromised due to large populations

Question 30

What are the considerations when buying livestock?

Answer 30

Ask the right questions e.g. health issues 
Buy from reputable places 
Quarantine all new animals 
Avoid buying bulk where possible 
Check all documents and records
Is it ethical

Question 31

What are the consequences of low quality stores?

Answer 31

Spread of disease and parasites 
Sick and dying animals 
Aggressive and anxious animals 
Unsatisfied customers and poor reputation 
Loss in profit 
Fines or revoked licenses

Question 32

What should be considered when sourcing livestock?

Answer 32

Carbon footprint
Welfare
Cost and quality
Captive vs wild caught

Question 33

What is a carbon footprint?

Answer 33

A carbon footprint refers to greenhouse gas emissions caused by human activity or an object
It can be calculated for a product, service, person or even a country and is used to understand the impact on the climate change

Question 34

How sourcing livestock affects carbon footprints?

Answer 34

Vehicles used for transport 
Production of animal feed and bedding 
Electrical equipment 
Paper, recipes invoices delivery notes 
Heating and lighting 
Distanced travelled 
Quantity of animals

Question 35

How to ethically source animals?

Answer 35

Ensure five animal needs are met
Conduct background checks on the supplier
Don’t buy from overcrowded suppliers
Ask if vaccinations and health records are available
Only purchase captive bred animals
Purchase animals that have short travelling distances

Question 36

Pros of sourcing captive animals

Answer 36

More used to human contact and environment
Less likely to be carrying disease and parasites
Supplier may be able to provide a history and health records
Adapted to man made environment

Question 37

Cons of sourcing captive animals

Answer 37

Irresponsible breeding leasing to deformities
Over breeding of individuals with desired traits
Poor breeding can lead to bottle neck affects
High carbon footprint
Can be expensive

Question 38

How can a pet store drive ethics?

Answer 38

Recycle 
Reduce amount of waste product 
Know your breeders
Responsible sourcing and selling
Provide high standards of animal welfare
Use eco friendly vehicles 
Sustainable resources 
Reduce amount of packaging

Question 39

What are some methods of advertising

Answer 39

Websites 
Posters
Leaflets
Social media 
Tv adverts 
Jingles