Pet Store Design And Managment Flashcards
What makes a good pet store?
customer service Selling or not selling animals Adequate enclosures Do they educate the public Is there space to move freely Security of animals and livestock product
Why are store layouts extremely important?
Maximise sales Aesthetically pleasing Provide easy access Security Maximise product display and storage Safe for the public
What is customer care?
Customer care is the process of looking after customers to best ensure that their satisfaction and delightful interactions with a business and its brands, good and services
Spinal store layout
This is a single main aisle running through the shop from the front to the back, there are often many other shelves and things either side of this pathway
Free flow layout
This is where everything is randomly placed in the store and there is no direction in the store. This allows the customers to get lost in a shop therefore buy more
Loop store layout
This is where you start at the entrance and you make your way round in a one way direction to the checkouts and exit
Grid
This is where all shelves are placed into long grids eg. Large groceries shops
What are some store features?
Disabled access Storage rooms Self checkouts Fire exits Delivery areas Signs and posters Animal rooms Parking
Why is it important to consider the location when housing animals in a pet shop?
Easy access to staff
Good for public viewing
Ensure safety of public and animals
Follow all legislations and license requirements
Make sure that it respects the animals five welfare needs
Where do you apply for a pet shop license?
You have to apply to the local council for the pet shop license
What must the owners do to ensure they keep the pet store license?
Animals must have access to water and food
Enclosure of adequate size
Mammals cannot be sold too young
Procedures in order to stop spread of disease e.g. isolation room
License displayed at front of shop
All livestock must be recorded
Pet shop licensing
Last 12 months then needs renewing
Price vary depending on the council
Council have to the right to inspect your shop
They can also send a veterinarian to inspect it at any time
If you breach any terms your license can be revoked and you can face legal actions
Why might a license be revoked?
Keeping of unspecified species Boarding animals without prior consent Delaying or refusing inspection from the council Inadequate fire safety precautions Selling of non listed species Not meeting animal welfare standards Investigations leading from complaints
Animal welfare act 2006
This license applies to
any animal with a vertebrate
Any animal that can experience fear or pain
Does not apply to
a foetus or an animal in an embryonic state
Non wild animals
What are the five welfare needs?
Suitable diet
Suitable environment
Opportunity to express normal behaviours
To be homed with or without other animals
To be protected from illness disease and injuries
Who are breeders?
Breeders are anyone who breeds animals in order to produce more animals this can include
Hobbyists
Specialists
May be someone’s full time occupation or a small source of income
Who are hobbyists?
An activity or interest pursued outside ones regular occupation and engaged in primarily for pleasure
They may breed a variety of species
Does not make up their primary source of income
Welfare is often good
animal shows
They usually specialise in a specific group of animals
Larger events with an open invitation
A collection of breeders from all over the world
Welfare at the shows many be compromised as it can be very stressful for the animals
What is a small pet store?
A small business which sells animals and accessories to the public
Usually sole trader businesses
Limited range of products
What is a superstore?
Large businesses which sell animals and accessories to the public
Usually chains and partnerships
Usually large range and variety of products
Large customer base
Regional and national
What are wholesalers?
Wholesalers are large companies which mass provide stock
They have a large employment of staff that work for them
They provide goods for companies to sell
Bulk buys
Pros of wholesalers
Usually have readily available supply, great for businesses
Can be cheap due to methods of keeping animals
They may provide offers
Refunds can be simple
Cons of wholesalers
Animal welfare is not as high of a priority
Livestock can be of lower quality due to untrained staff, low quality of food and low standards of care
Animals can become ill
Cross contamination
Sick animals aren’t always treated
What are animal importers
Animals brought into a country or through boarders from external areas
In international trade, importation and exportation are limited by quotas and the customs authority
Importing brings a wider variety of species and blood lines
Most likely to lead to the trade of wild caught animals
