Personal Finance - Methods of Communication with Customers Flashcards
1
Q
Branch
A
A physical place where the customer will visit to carry out transactions.
2
Q
Online banking
A
The use of the internet to carry out banking transactions.
3
Q
Telephone banking
A
The use of a telephone to carry out banking transactions which may use either an automated service or require a customer advisor.
4
Q
Mobile banking
A
The use of mobile devices e.g. mobile phones and tablets, to conduct financial transactions.
