Persona Based Messaging

Question 1

What are the 4 types of buyer personas?

Answer 1

Site Reliability Engineer, DevOps Engineer, IT Operations, Infrastructure/Systems Architects

Question 2

What are the 3 things a DevOps Engineer cares about?

Answer 2

Designing processes, Implementing tools, Improving planning of test and deployment

Question 3

What are the 3 things a Site Reliability Engineer cares about?

Answer 3

Measuring Site Performance, Capacity Planning, Managing Incidents

Question 4

What are the 3 things IT Operations cares about?

Answer 4

Monitoring the current status, Resolving issues, Ensuring reliability and scalability

Question 5

What are the 2 things Infrastructure Architects, System Architects care about?

Answer 5

Designing highly available and scalable systems

Question 6

What are 3 pains a SRE/Site Reliability Engineer might experience?

Answer 6

No visibility into the impact of code and infrastructure changes on site performance,
Lack of ability to compare historical data across the stack, to understand trends and plan for the future,
Too many alerts, not many actionable

Question 7

What are 2 pains a DevOps Engineer might experience?

Answer 7

Lack of confidence in their ability to plan for the impact of new releases,
Lack of historical data needed to understand trends and plan for the future

Question 8

What are 4 pains IT Operations might experience?

Answer 8

Inability to detect anomalies,
Alert fatigue,
Not enough actionable alerting,
Inability to easily share easily understandable data to business stakeholders,

Question 9

What are 2 pains Infrastructure Architects, System Architects might experience?

Answer 9

Inability to view container level resource consumption

Inability to assess the impact of releases on infrastructure performance and capacity