Performance Monitoring Flashcards
What are the key elements of planning for performance monitoring?
Define goals, identify stakeholder needs, select the right metrics, establish a feedback framework, develop a communication plan, and ensure ongoing evaluation.
Why is stakeholder consultation important in performance monitoring?
It increases buy-in, enhances relevance, improves fairness, reduces resistance, and identifies blind spots.
What are two main types of performance evidence?
Quantitative (KPIs, financial data, attendance) and qualitative (observations, self-assessments, peer feedback, client testimonials).
How is performance assessed?
By comparing gathered evidence with agreed standards, identifying trends, benchmarking, interpreting data, and documenting findings objectively.
What are the characteristics of effective feedback?
Specific, timely, actionable, balanced, and objective.
What should an action plan include?
Clearly defined steps, measurable outcomes, timelines, assigned responsibilities, and necessary support resources.
What happens if an agreement on performance issues cannot be reached?
A formal report is prepared and submitted according to organizational policy.
Why should learning opportunities be included in action plans?
They support employee growth, improve motivation, and enhance performance.
What are effective methods for ongoing monitoring?
Regular check-ins, progress reports, data tracking, observations, and peer feedback.
Why is it important to review and amend the performance monitoring process?
To ensure validity, reliability, efficiency, and fairness.
