On the job -coaching Flashcards
What is the definition of on-the-job coaching?
A training method where an experienced employee or manager directly guides a less experienced employee through real work tasks with hands-on instruction.
What are the benefits of on-the-job coaching?
Enhances skills, improves performance, and increases job satisfaction.
What are the key elements of effective on-the-job coaching?
Goal setting, performance observation, feedback delivery, active listening, skill development, accountability, mentorship, positive reinforcement, self-reflection, and adaptability.
What are the primary roles of a coach?
Mentor, trainer, observer, and supporter.
What are the six steps in the coaching process?
- Assess needs 2. Set objectives 3. Demonstrate & explain 4. Observe & provide feedback 5. Encourage practice 6. Review & improve
What are some effective coaching techniques?
Active listening, positive reinforcement, constructive feedback, role modeling, and open communication.
What are the four parts of the feedback model?
- Situation 2. Behavior 3. Impact 4. Recommendation
What methods are used to assess performance?
Observation, checklists, self-assessment, peer reviews, and managerial evaluation.
How can common coaching challenges be addressed?
Encourage adaptability, set clear goals, integrate coaching into daily tasks, and tailor approaches to learning styles.
How can the need for coaching be identified?
Through performance gaps, feedback, new responsibilities, organizational changes, or employee requests.
What are key steps in organizing a coaching session?
Choose a good time and location, prepare materials, define objectives, and plan interactive methods.
What are the key steps when coaching a colleague?
Explain the purpose, demonstrate skills, communicate knowledge, check understanding, provide practice opportunities, and give constructive feedback.
How should progress be monitored after coaching?
Observe performance, provide support, report progress, and identify challenges that may need further assistance.
Can you name an example of a company using on-the-job coaching?
Google’s mentorship program, Starbucks barista training, UPS driver training, and McDonald’s crew member coaching.
What are the main takeaways from on-the-job coaching?
Coaching enhances skills and productivity, requires clear objectives and communication, relies on constructive feedback, and benefits from continuous improvement.
